Reliable Home Comfort

Water Filtration & Purification
289 Rutherford Rd S Brampton ON L6W
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HomeStars  >  Heating & Air Conditioning in Vaughan  >  Reliable Home Comfort  >  I thought they did a good job installing my I know they did NOT
3 reviews Toronto, ON

I thought they did a good job installing my I know they did NOT

Had Reliable install my Goodman high efficiency furnace back in 2014. Today was the 2nd time it has broken down since installation, the last time being January 2018. I tried contacting them through 3 different methods - general phone # (left two messages - no reply), direct email to the owner (no reply), phone message to the owner's personal direct # (no reply). I had to call another company to do the repair. Found out: #1. The furnace was INCORRECTLY installed! The piping to go outside is both running too far and does not vent properly in a slightly downward direction for drainage, it tilts upwards so it isn't draining properly and the unit is now getting water inside!!! #2. We were sold the WRONG furnace for a house our size! The furnace we were sold, a GMVC950704CX, is for a house with square footage over 2,000 square feet. Our bungalow is only 900 square feet. #3 Has it locked into running in the first stage so it doesn't go to the second stage because a furnace this size wouldn't work properly at 2nd stage for a house our size. Which means it is NOT running properly as a high efficiency furnace or safely (the improper installation)!!! I am appalled and disappointed that I will probably have to purchase an entire new furnace after less than 5 years!. AVOID this company. I'm in shock that I ever thought this company was good.

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