Synergy Contracting Inc.

Mike is a great Project Leader and it was wonderful to work with him. After the initial contact with the company, Mike came promptly and took the measurements. He is an expert designer and gave very useful suggestions. He is very friendly, cooperative, talented and easy to work with. He came back soon with a proposed design sketch and the estimates. The visual design sold this project. Estimate was very reasonable. At the suggested date the demolishing crew arrived with a very friendly working team. Company owns a lot of heavy equipment and trucks and had no issues what so ever in cleaning up. They did a wonderful job of removing the old tarmac, some interlock and some old shrubs and trees and even laid a conduit (pipe) for the cable tv. They levelled and filled the place with new gravel and compressed. After that the work was stopped for a while because of delays in getting the material (because of covid).
Once the material was delivered, Sterling and crew arrived. Sterling is a master craftsman and is a perfectionist. He did an amazing job tirelessly. He was very punctual, responsive and friendly. He did an amazing job and I am very happy with the final product. It has added much value to my property and is so nice to view. Passer by sometimes stop and admire the work. Mike continuously kept supervising and made sure that things stay as planned. I would definitely recommend this company to anyone who wants a great quality job done responsibly and within reasonable price. Some pictures are added to judge for yourself.

Kevin went above and beyond our expectations throughout the whole process. Our first meeting we gave him our vision and turned that into something more beautiful than we could have imagined. He was patient and explained the whole process in every detail to ensure we knew where we were spending our money. We had a large variety of options and Kevin was happy to offer suggestions.

The work was done professionally and the staff were wonderful. We were very happy with the timeframe that we were given and Kevin worked with us to find the perfect time to start.

Synergy gave us a new walkway, porch and front lawn. We couldn't be happier. We have received so many compliments on our new front! I would highly recommend Kevin and his team for all of your landscaping needs

Synergy is absolutely a great company to deal with. Working with Kevin from the initial consultation to the design and the end result was an excellent experience. There installers are very professional and the work completed is next to none. I highly recommend Synergy.

We had Kevin and his crew build a backyard patio with a seating wall back in August. All the crew were very accommodating and helpful in every aspect of the whole project. Kevin managed everything very promptly from the estimate to excavation, removal of old grass, new patio, new grass in the back and front of the house, and to gravel laying on the side of the house. James and his helper boys were very friendly, understanding our needs, and paid very close attention to detail. They removed all debris, and left-over material. The project was done well ahead of time. We are extremely satisfied with the final product overall. Will Not hesitate a bit to recomend Synergy for any landscaping project.

We were very satisfied with synergy, especially their representative Kevin.
From the first time he came to our home we were satisfied in what he was saying. We would recommend Kevin to anyone, very helpful person. Great job work well done by synergy.

I recently wrote a poor review for Synergy Contracting, however, they have since made things right and I am editing my review to reflect that. We all make bad judgment calls from time to time, but what really matters is how you handle the situation after you realize you have made a mistake. They got in touch with me and sent their team to honor their 2 year warranty and fix my patio and I am satisfied with their work.
Thank you Danny and Sterling, it is greatly appreciated.

update on August 10.
We had things sorted out on August 7, the price was adjusted based on what's actually finished. Dan did a great job breaking down the charges for us the first time we did the estimate. That makes the price adjustment much easier when settling with the two people who came collecting the last cheque. Dan was on vacation when the two people came for the last cheque, but he still picks the call to help have things sorted out. Much appreciated. Otherwise, I could not imagine the back and forth hassle.
My mom likes the new patio a lot, the bricks recommended looks very nice and modern. worth the time waiting for the supply.

-------------------the following was posted on August 7-------------------------------------------
We did the estimate and signed the contract with Dan, he seems very professional and experienced with backyard patio projects.  On July 6th, someone came, did the digging, collected the cheque. Then, we waited and waited, no one continues the job.  After contacting Dan, we were told there was a shortage of supply. I have no experience with the interlocking jobs, but could that be something discovered before the start day of the project? The project didn't continue until almost a month later. Finished on August 5th.  We could not use the backyard cuz all the grass was dug out.  I would suggest for future projects, maybe tell the customer the possible delay of the supply. And not dig until making sure the supply is there.  I could totally understand the supply shortage happens, but I would appreciate someone who could inform us before they dig the land, collect the money and leave us there for a month not able to set a foot in the backyard.  

The finished project has a few differences compared to what we signed, two stairs were built instead of three.  No river rock laid on the side of the house as promised.  That's fine, no big deal, we can take what it is.  We told the guy did the job that those differences, they said they would bring it up and do the price adjustment.  The grass was almost totally damaged, and the part where the sidewalk and grass meets is a mess.  I thought someone would come to give it a better finish,  as they also damaged my grass on the first day of digging. Drove the digging machine(not sure what's the name of it) directly on my grassland entrance to the backyard.  I have it brought up to Dan a couple of times, I think they noted it, cuz the next time someone came, they put cardboards or something on the grass to protect it.

However, instead of someone to fix the grass or contact us to clarify the unfinished parts, guess what we have a couple of days later? Another guy calls to collect the final cheque lol.  This person has no idea how the project ended up with a few differences comparing to what we signed for.  He's like, I can't find Danny, he's very busy. I just have to come to collect the money.  Without proposing to help solve the problems, the guy said he would just come to our door to collect the money. That's absolutely very rude.  I'm stunned.  If you cannot find your colleague to figure out the project your company finished, you expect me to do so???? Well.... I did do so, just contacted his colleague Dan again, asking whether he can help recalculate the price we should pay.  I haven't heard a response yet (to be fair, I just msged him 30 mins ago, so he could be busy and no time to reply).  
You can see, this is a to be continued story.  But I think what happened so far is sufficient for me to provide my feedback. 

We needed to raise our back patio up 2 feet to allow my son in his wheelchair access to the back yard. Kevin and Mike were amazing in helping with the design. George the destroyer and his crew were great at ripping up all the old and preparing it for the new. Then came the installers and Sterling and his crew again were incredible. They were all very polite and sure knew what they were doing. They went above and beyond what I had expected. I would highly recommend this company to do any work. Can't wait for next year when they come back and do the walkway from the front of the house around to the back. Great work guys

Wendy

I must say these guys know their stuff. They were diligent on making sure I was pleased with every step of the way. From excavation to infill to paving layout the team was great

You have to have an understanding of the work process pending your extent of work your requesting. Time and patience especially during busy season will buy you a remarkable end result.

Turning meaningful areas of your home into works of art.

I was very pleased with the service and the attention to detail. Work was done on time and I did not need to follow up.
Design was documented into the contract and was delivered. The team on the ground was professional.
Danny did a great job with the design and was responsive to our concerns. Overall ... a strong Positive recommendation.