update on August 10.
We had things sorted out on August 7, the price was adjusted based on what's actually finished. Dan did a great job breaking down the charges for us the first time we did the estimate. That makes the price adjustment much easier when settling with the two people who came collecting the last cheque. Dan was on vacation when the two people came for the last cheque, but he still picks the call to help have things sorted out. Much appreciated. Otherwise, I could not imagine the back and forth hassle.
My mom likes the new patio a lot, the bricks recommended looks very nice and modern. worth the time waiting for the supply.
-------------------the following was posted on August 7-------------------------------------------
We did the estimate and signed the contract with Dan, he seems very professional and experienced with backyard patio projects. On July 6th, someone came, did the digging, collected the cheque. Then, we waited and waited, no one continues the job. After contacting Dan, we were told there was a shortage of supply. I have no experience with the interlocking jobs, but could that be something discovered before the start day of the project? The project didn't continue until almost a month later. Finished on August 5th. We could not use the backyard cuz all the grass was dug out. I would suggest for future projects, maybe tell the customer the possible delay of the supply. And not dig until making sure the supply is there. I could totally understand the supply shortage happens, but I would appreciate someone who could inform us before they dig the land, collect the money and leave us there for a month not able to set a foot in the backyard.
The finished project has a few differences compared to what we signed, two stairs were built instead of three. No river rock laid on the side of the house as promised. That's fine, no big deal, we can take what it is. We told the guy did the job that those differences, they said they would bring it up and do the price adjustment. The grass was almost totally damaged, and the part where the sidewalk and grass meets is a mess. I thought someone would come to give it a better finish, as they also damaged my grass on the first day of digging. Drove the digging machine(not sure what's the name of it) directly on my grassland entrance to the backyard. I have it brought up to Dan a couple of times, I think they noted it, cuz the next time someone came, they put cardboards or something on the grass to protect it.
However, instead of someone to fix the grass or contact us to clarify the unfinished parts, guess what we have a couple of days later? Another guy calls to collect the final cheque lol. This person has no idea how the project ended up with a few differences comparing to what we signed for. He's like, I can't find Danny, he's very busy. I just have to come to collect the money. Without proposing to help solve the problems, the guy said he would just come to our door to collect the money. That's absolutely very rude. I'm stunned. If you cannot find your colleague to figure out the project your company finished, you expect me to do so???? Well.... I did do so, just contacted his colleague Dan again, asking whether he can help recalculate the price we should pay. I haven't heard a response yet (to be fair, I just msged him 30 mins ago, so he could be busy and no time to reply).
You can see, this is a to be continued story. But I think what happened so far is sufficient for me to provide my feedback.