Orkin Pest Control

Pest & Animal Control
Toronto ON M1S 3J1
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Reviews for Orkin Pest Control

Average customer rating:
3.8 10 (19 reviews)

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LM from Toronto
LM from Toronto
9 reviews Toronto, ON
10/10

Wasp Nests

Both my neigbour and I had wasps in and around our front porches, as they had made nests in cracks in the mortar between the bricks at the front of our homes... I noticed that a few wasps got through to my basement. The wasp spray that I got at the store was ineffective, so it was time for professional help.

Ahvid (I believe) from Orkin came by and assessed both wasp sites, and decided to only charge me, but not my neighbour, as the likelihood of success for my neighbour was low, based on the location of the wasp nest on his front porch. Ahvid applied a pesticide spray and powder, and the wasps were gone in a few hours! Ahvid also treated the site on my neighbour's home without charge.

Ahvid was very knowledgeable, advising me that all the wasps would be gone in a few weeks once the temperature falls, and that I should then fill in any cracks with caulking, as the wasps cannot eat through it. I appreciate Ahvid's honesty, knowledge and effectiveness in dealing with my wasp issue.

Approximate cost of services:
$141.25
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jufeng
jufeng
14 reviews Ottawa, ON
0/10

Mice control

Orkin is completely useless. The technician was not trained. He did not have a ladder, and did not have calking tools. All he did was to place a few boxes of poison in the house. When we told him that we didn't want poison in the house and that dead mice trapped behind walls might stink up the house, he told me mice would climb in the boxes and would die and dry up in them (this turned out to be complete false).

A couple of weeks later, we had this horrible smell in one area of our basement. The smell got so bad that the house was barely inhabitable. We contacted Orkins, and asked that they do something about the smell. It took a few phone calls to get the company to finally send someone. He put a very strong air fresher in the basement to cover the smell, and removed all the poison boxes.

It took three months for the smell to finally completely go away, but we continued to have mice in the house. When I called Orkin again, another technician to our house. When I asked him to check the roof to locate mouse entries, this one said he did not have a ladder to climb up. What is with these technicians not having ladders :)
He brought the same boxes filled with green colored poisons and was going to place them in my house. I asked him to leave our house.

We contacted another pest control company, which did proper proofing of the house and now, no more mice.

Approximate cost of services:
$400.00
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Sarah from Toronto
Sarah from Toronto
5 reviews Toronto, ON
4/10

Mice in attic

Appalling customer service! We called to have someone come out to deal with the mice (we assumed) in our attic and inside the walls. We don't think there were ever very many of them because as soon as we heard scurrying noises we called immediately. I confirmed on the phone that they would do an inspection to determine where the mice were getting in and what action would need to be taken to remedy the problem, as well as dealing with the mice that were in the home, and they assured me that that was the entire point of their service. They sent someone out very promptly who walked around inside and outside the house and had a quick look for any signs and found a few indications of mice (mostly in places we knew about, but one surprise). They put bait stations in the attic and the places around the house where they thought they might be accessing, and a few other spots as well. We also had the chimney removed (by our very good roofer) as it was broken and we thought that might be the access point to the house. So far so good. They asked for a follow up and on the follow up the same person returned, was helpful, checked all the stations, said that they were eating from a few of them, refilled the ones he needed to, told us to do a follow up in 3-4 weeks, and left. We were still pleased. The next follow up we got a different person who had no idea where any of the bait stations were. We didn't know where they all were (I had a pretty good idea, but I didn't follow the first guy around like a lost puppy) and he didn't seem concerned that nobody was certain where they all were. He checked what he could and said that they were eating from a few of them and rebaited those. At this point I was concerned that we had gone 2 months, there were few mice to begin with, and we were making slow progress, since that was what we were told last time. I had to ask him when we needed a follow up (anytime!). He came back again a few weeks later and said they weren't feeding from any stations. I had to ask him what that meant (problem solved) and what the next steps were (someone will call at the end of the service to get the traps). I had to ask him if we needed another follow up to check (no...). A week later I was woken up in the night to scurrying noises again. I immediately called Orkin the following morning (Saturday) and was told nobody could come out for 2 weeks. We had signed up for the 3 month service plan, so I don't know what that gets you if you still have to wait 2 weeks for people to come out. 2 weeks from now would be putting us suspiciously close to the end of our 3 months. I asked to speak to a manager and was told that nobody who could possibly help us was available on weekends. We were told we would receive a call-back on Monday before noon. At 1:30 I called to find out why there has been no phone call and what someone plans to do about this problem. They had no record in the system that someone was supposed to call me. The person on the phone said that there was nobody who was there who could help me but she could email a branch manager who would call me back. I was unimpressed and asked to clarify that there was ABSOLUTELY NOBODY AT ALL WHO WAS PHYSICALLY PRESENT WHO COULD SPEAK TO ME NOW AND RESOLVE THE ISSUE and was told that was correct. So it's now 2pm and I'm still waiting for a phone call. I have now paid nearly $300 and been unimpressed with what they've done. I could go to a big box store, buy mouse traps, put them down, check them every 2 weeks myself, and add more bait as needed. It would not cost me $300. If I can't get someone to give me useful advice on how they're getting in or how to stop them, they won't come in a timely manner when contacted, they don't seem to care when I escalate the problem and cannot provide customer service, and the problem is still there 3 months later, what exactly have I paid for? Next plan - I'll buy some Tomcat bait stations and bait and do it myself. In the meantime I think I'm now in a fight to recoup some money for a service not rendered. Give Orkin a wide-berth unless you have low expectations and too much money on your hands.

Approximate cost of services:
$280.00
1 of 1 people found this review helpful.
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Mohamed from Burlington
Mohamed from Burlington
1 review Burlington, ON
0/10

Pest control

Unfortunately I called Orkin whereby they sent their representative who convinced me the have annual contract with 4 equal instalments, surprisengly they deducted the full amount from my credit card , when called them several times everyone is throwing it to other department with another phone number, finally they admit their mistake however they are escaping from returning back my money since almost one month and no no response at all from Orkin.
This is totally unacceptable and I'm warning all from dealing with this company.

Approximate cost of services:
$500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Peter in East york
Peter in East york
7 reviews East York, ON
0/10

pest control

While Orkin's on-the-ground termite treatment is good, all potential customers should know that if you pay for a year's warranty and then sell your house, they will not continue the warranty coverage for the new owners. A manager stated that this was because maybe the new owners would do reno that would change the house, so the warranty would stay with the departing owner. Makes no sense, the termites are in the current house! And it was difficult to get information out of the company; they suddenly went from very professional and quick to respond to vague and 'we'll get back to you' and never did.

I had the new owners ready to pay me the remaining yearly balance to take over the continuing coverage, and had to tell them not to bother; money wasted, for a stupid and illogical reason and a cash grab.

Buyers beware!

Approximate cost of services:
$1,200.00
1 of 1 people found this review helpful.
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Pierrette in Toronto
Pierrette in Toronto
11 reviews Toronto, ON
10/10

Spraying for Cockroach

We moved to a new house and saw a few cockroaches so I called right away. They where great. Came very quickly after we called them. And multiple times until the issue was solved.

Approximate cost of services:
$550.00
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safina K. from Etobicoke
safina K. from Etobicoke
2 reviews Etobicoke, ON
9/10

pest control

we called this company for roaches ants, in the kitchen, and we been promised to have service next day, person was on time, with equipments, he treated whole kitchen , and advise us to stay away for 5 hours, now our problems solved, great service, thanks orkin

Approximate cost of services:
$226.00
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Janice Herrington in Etobicoke
Janice Herrington in Etobicoke
4 reviews Etobicoke, ON
8/10

They came in to spray for ants etc.

This gentleman was very knowledgeable and very helpful. He was very thorough in doing his job. He went thru every part of the house that was necessary. I would recommend him to anyone.

Approximate cost of services:
$400.00
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JeffTO
JeffTO
4 reviews Toronto, ON

First Review

3/10

Spring Bug Problem

Last year I was having a bug problem and called Orkin to come out. They came out promptly but that is about the only thing they did well. The guy they sent out spoke very poor english and did not explain what he was gong to do. I had to have the house sprayed and my wife was pregnant so I had to make arrangements to move out for a couple of days. When they came back they were not ready when they were supposed to so we had to have them back another time. I had more bugs after they were gone (which I found out afterwards can be normal for a short period of time - but again was not explained this). I finally called the head office to complain and to tell them that I did not want the same person back at my house and to mention that I was never charged for what they had done. I never heard from the company again. Thankfullky the problem subsided - if it comes back I will call anyone but Orkin.

Approximate cost of services:
$350.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Orkin Pest Control

Orkin Canada brings together more than a century of expertise garnered at Orkin and a half century of experience in Canadian pest control from PCO Services. We are proud to serve neighbourhoods and businesses across Canada, providing pest control services you can trust.
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