Working with Orkin was incredibly frustrating. I should have known when it would take literally hours to get through their phone lines on hold. I finally switched to email so that only took days for communications.
The only reason I am giving them 2 stars is because the people who came to service my home were courteous. It's not their fault they work under terrible management.
I own and manage several rental homes and had a few mice issues this year at 3 different homes. The billing was the same for 2, but double for a third. I was finally promised I would be repaid for the oversight after months of badgering yet no repayment has been obtained.
I was also billed for a property and promised a warranty which despite them coming back several times to remedy the mice situation, they never ever eradicated them and I have now had to call yet another exterminator.
Needless to say... I am extremely dissatisfied with Orkin and would never recommend them. Just because they have a popular name, doesn't mean a thing.