Home Inspectors

Home Inspection
Ottawa ON K2H 9R6
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Reviews for Home Inspectors

Average customer rating:
9.2 10 (33 reviews)

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William V. from Ottawa
William V. from Ottawa
1 review Gloucester, ON
10/10

Home Inspection

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

September 5, 2014
We wanted to thank you for your helpfulness, advice, thoroughness and expertise, which made our decision less stressful. You had pointed out many deficiencies that we had not initially noticed, they were a big surprise to us. You found asbestos, mold, structural, HVAC, electrical, issues (plus many additional issues), and most importantly this home was not environmentally safe for us. You took the time to explain all of the deficiencies in detail, and provided us a ball park estimate on the cost to fix those issues. Thank you once again for your service, when it is time to purchase another home, you will be the first person we call, and will recommend you to any friends or family that may be looking for an experienced home inspector.“

William & Alexandra

1 of 1 people found this review helpful.
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Company Response

Thank you so much William for your very positive testimonial and high praise. Client satisfaction and peace of mind has been Home Inspectors driving force in shielding home buyers against problematic deficiencies when considering purchasing a home, as well as helping to protect one of their largest investments.

Thank you so much for your feedback – it encourages us to continue to excel in our field as Canadian Certified Home Inspectors.
Paul Wilson

Henry L. from Ottawa
Henry L. from Ottawa
1 review Nepean, ON
9/10

Home Inspection

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

"As a first time home buyer, Paul's experience and knowledge was very helpful in discovering potential issues about the house to further investigate. He answered all my questions and provided very helpful insight based on his experience. I received the inspection report at the end of the inspection without any delay. The report was well organized, with sections covering the different parts of the property. It also included notes to explain the more technical issues that may not be obvious to a new home buyer like myself. I would not hesitate to recommend him to my friends."

-- Henry, first time home owner

1 of 1 people found this review helpful.
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Company Response

Thank you so much Henry for your positive feedback. High praise goes to First Time Home Buyers, such as yourself, for doing your due diligence by hiring a Canadian & Ontario Certified Home Inspector with years of experience in the Greater Ottawa region. Client satisfaction and peace of mind has been our driving force in shielding home buyers against problematic deficiencies when considering purchasing a home, as well as helping to protect one of their largest investments. Paul Wilson

Sarah N
Sarah N
3 reviews Ottawa, ON
10/10

Home Inspection

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

My partner and I hired Paul Wilson of Home Inspectors to do a pre-home inspection. From the beginning Paul was knowledgeable, listened to our concerns, accommodating and was always easy to reach by phone or email. During our inspection Paul pointed out a number of items wrong with the house and gave us in-depth explanations as to why. Due to the poor structure of the house we decided it wasn’t for us. Paul saved us from making a bad purchase and taking on a huge financial burden. Paul assisted us as we continued our search for a new home, allowing us to send him emails and pictures about homes we visited. We can’t thank Paul enough for all of his continued help.

Sarah & Marc

1 of 1 people found this review helpful.
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magdi Farid from Ottawa
magdi Farid from Ottawa
1 review Stittsville, ON
9/10

Home Inspection

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I can’t thank you enough Paul for the absolutely thorough job you did and the unbiased opinions you gave on our recent home inspection in Stittsville, Ottawa. What struck me the most was your expertise, your qualifications, and your direct approach in inspecting the property and your professional approach in dealing with the sellers real estate agent. The inspection was not about the quantity or the appearance of the report as much as the quality of information within and the extent of the concerns noted during the inspection. I was impressed by the amount of time you spent performing the inspection and more importantly all the time you had allotted to discuss the findings. I know that we could count on your help in the future regarding the purchase of any future properties.

Based on your inspection, we felt confident to reject the purchase of this home that was not code compliant in many ways. This would have been a disaster for my parents!
Regards,
Magdi, P.Eng.

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Company Response

Magdi, I'm the one to thank you for your high praise and appreciation for the quality of the information provided in our report as well as the extra time allotted to discuss the findings with you. Client satisfaction and peace of mind has been our driving force in shielding home buyers against problematic deficiencies when considering purchasing a home, as well as helping to protect one of their largest investments. Paul Wilson

Andrew Sliasas from Ottawa
Andrew Sliasas from Ottawa
1 review Ottawa, ON
10/10

Home Inspection

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

After thoroughly researching and contacting numerous home inspectors in the Ottawa area, my spouse and I decided to ask Paul Wilson at Home Inspectors to inspect a property we were looking at buying. Beginning with an initial consultation where Paul gathered information on the house in preparation for the visit, through the detailed and thorough step-by-step inspection, to the clear and concise report that was provided at the conclusion, it was clear that we had chosen to work with a competent and caring professional.

While we decided not to buy the house, due in large part to issues uncovered by the inspection, the experience of walking through the 'guts' of a house with an expert was invaluable to a couple of first-time buyers. We fully plan on contacting Paul Wilson again in the future.
Andrew S.

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Company Response

Dear Andrew, FIRST TIME HOME BUYERS...
CUDOS go to you for doing your due diligence by hiring a Canadian & Ontario Certified Home Inspector with years of experience in the Greater Ottawa region prior to purchasing a home. My company, Home Inspectors, helps to inform clients against problematic deficiencies in the prospective property, as well as guide our clients through one of their largest investments. Paul Wilson

Amanda Pinhey from Ottawa
Amanda Pinhey from Ottawa
1 review Nepean, ON
8/10

Home Inspection

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

As a first time home buyer, there were many anxieties that we had regarding this life changing purchase. Paul Wilson ensured that any and every concern that he had was thoroughly explained to us throughout the inspection so that we understood the gravity of the problem and how to fix it. Paul was continuously asking if we understood, if we had any questions or concerns and if we were comfortable with the explanation that he had given. He was very thorough in his inspection, ensuring that every corner, nook and cranny was inspected. Knowing that we have 2 small children, he was sure to relate any concerns to "This wouldn't be ideal for the small kids" which was a great reassurance for us. His ultimate goal was to give us the most comprehensive and complete inspection of our prospective new home and to ensure our satisfaction. After each section of the house, we sat down and discussed and once the inspection was complete, I received a detailed report on everything that we discussed so that nothing was forgotten or overlooked.

Overall, I would definitely recommend Mr. Wilson's services to others and use him again myself in the future.

Amanda P.

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Niamh  from Ottawa
Niamh from Ottawa
1 review Ottawa, ON
10/10

Home Inspection

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We decided to go with Paul Wilson for our home inspection as first time home buyers after doing some research on the internet as we were new to the area and didn't know anyone who could personally recommend an inspector. We were very glad we made this decision! Paul was completely thorough, taking his time evaluating the house (which we ultimately bought and moved into this week). He was courteous and had endless patience with our many questions. I was very satisfied with Paul's helpful attitude, his attention to detail and with the report that he gave us at the end of the inspection which was very thorough.

Thank you Paul for doing such a great job. We really appreciate it!

N&A

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R Lee from Ottawa
R Lee from Ottawa
1 review Ottawa, ON
6/10

Townhouse Inspection

As his resume indicates, I am sure that Paul knows what he is talking about, and he demonstrated good knowledge of the history of greater Ottawa neighbourhoods. However, he is no longer spry and will not get "down and dirty" to check things out.

We've had house inspections done previously for ~2500 sqft single detached houses and comparatively this inspection (for a cookie cutter 1200sqft townhouse) was quite pricey ($480). He was thorough but not nearly as thorough as other house inspectors even with much less work to do on this smaller unit. For example, for me a gaping hole is exploring and actually pointing out the main water valve for the unit - this is a basic thing that would be very useful for all homeowners to know, and when he left we still did not know where it was located.

It did not bother me at all that he took multiple breaks to sit down and write out notes in the large inspection report binder. We left him to his work until he called us back. However, when we received the report, I was very surprised to find that almost all of the things he pointed out to us were written up "As discussed" without notes about what was wrong or what we were supposed to do. If I had not taken detailed notes while my husband talked to him during the inspection, we would not have known what minor fixes were needed - it was much too much to remember in a short period of time, especially when he used technical terms for replacement parts, etc. I was lucky I asked him during the inspection to repeat terms he used, which he was always glad to do, and I took notes on it. However, if I was the type of person to already know home-fix-it-replacement-terms, I likely would not need to hire an inspector.

They advertise that you are able to ask them questions about the property for as long as you own it, and he takes many pictures to refresh his memory of the property, which sounds great and makes sense. However, after we removed our "inspection contingency" we needed some basic info on the unit for insurance to make the tight closing deadline so I emailed him. Unfortunately, five months later he has still yet to reply. Of course I was able to figure something out with the insurance company and met the closing criteria but I was disappointed that there was never any follow up from him/his company. Of course, I no longer require follow up now.

I chose this inspector because we were living out of town and moving to the area. Given work commitments, travel time required (at least 5.5 hours one-way), wanting to do the inspection during daylight hours, needing to leave a spare day to investigate if anything substantial were to be found, and our tight closing deadline, he was the only one, of three inspectors with impressive resumes I had shortlisted, who had availability. He may be of more value to those purchasing large, complex houses but when we move, I will use someone else.

Review has 1 previous version
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Company Response

Dear Karen,
I am responding in order to clarify any misunderstandings. I hope you will accept my comments in the spirit they are intended. You are always welcome to call me if there are any remaining items you wish to discuss.
.We at HOME INSPECTORS strive to constantly provide the best service possible, from the web site information that we offer to all of our visitors, to our personal telephone and email services for both pre and post inspections. I am pleased to hear that you appreciated this service. We were sorry to hear that you felt that we have let you down on the level of service that we provided to you, we always welcome constructive suggestions for improvement.
When I was made aware of this posting Karen in early February I immediately called and spoke with you directly as this was the first we heard your allegations. No prior telephone calls were ever made to us, nor follow up emails from 5 months ago,so we called wanting to assist in any way we could.
I called you Karen to discuss your posting, you welcomed my call and clarifications that followed:
Correction on the fees charged, our services were charges at our minimum rate $425.00 plus HST and not $480.00.

You confirmed that our Terms and Conditions for the inspection were sent to you prior to the inspection along with our fees. You replied and agreed to the Terms and Conditions, and fees. They were accepted by both you and your husband prior to the inspection. Our standard fee was charged as contracted to do, no surprises there.

Hopefully our reply clarifies your reference about “getting down and dirty”. Our photos show exactly where in the utility room the water supply line was located. This was shown to your husband Robert at the time of the inspection. We reminded you that we did in fact point out to your husband Robert the location of the main water valve shut off, but could not access it due the excessive amount of storage stuffed into the storage room as per our photos taken at the time of the inspection. He was not concerned at the time as he knew where it was located and understood that.

We photographed and recorded the several deficiencies with the property as we completed each component of the inspection process in a systematic fashion, before moving onto the next, in order to provide you with an account of the deficiencies. As an example our Roofing Section and photos indicate that both the main and lower roofs had cupped, curled and deteriorated roof shingles. We recommended roof shingle replacements ASAP and an upgrade to the roof vents with a Maxi type roof vents. We reported that the eaves roughing was damaged and to extend the downspouts 6 ft away from the foundation.
This is normal procedure to document and report in detail the findings of each component before moving onto the next, in order to capture the details so that the client can make an informed decision based on the content of the report. We followed National Standards of Practice and Code of Ethics in doing so.

In our copies of the original report it clearly states “As Noted and Discussed” Our report refers to the details on each defect highlighted above which are identified and offering the correct course of remediation required. Other examples in the report are also specific where the electrical wires were damaged, loose, abandoned, junction boxes covers were missing etc... we recommended a thorough ESA ( Electrical Safety Authority) inspection of the entire electrical system prior to purchase by an ESA accredited Electrical Contractor in order to determine the costs for these repairs, replacements or upgrades.
So please let’s be fair here Karen.
Under the plumbing section we recommended replacement of the damaged and leaking tub faucets, slow draining tub, and replacement of the tub surround followed by the statement under comments “ As Noted and discussed, refers to the above” where the details were listed in detail with appropriate remediation required. Our report indicates clearly “As noted and discussed” All defects were clearly described along with the recommendations. In 24,000 reports we have never encountered this confusion before.

As for the technical terms as you put it, they are pretty generic and for an experienced homeowner as your clearly stated yourself, the above terms are quite common and of general knowledge for the average home buyer. Having reread the report we respectfully fail to follow your logic on these allegations. If you recall you had excused yourself on several occasions from the inspection to text messages and use your cell telephone, while I continued on with your husband..

Upon your return from texting and using your cell phone, we did answer your questions out of courtesy to you although we had already explained them previously to your husband. It is unfortunate that you found these basic terms too technical.

We believe the excerpts as outlined in points above will speak for themselves as far as the level of technical complexity required to comprehend the required remediation.

If after reading the report you required further details, you were welcome to call or email me anytime for clarification, and that would have been my pleasure.

Interesting, the photos we take are of the deficiencies present at the time of the inspection. After over 24,000 home inspections in past 33 years, you are the first to complain. These photos are for your benefit in identifying the deficiencies and there were several with this property. Should you call us later after owning the home we can refer to them as well. They are also useful in clarifying any misunderstandings like this one.

We have absolutely no record of your email or calls to our business whatsoever which is very unusual. We are available via telephone or email 24/7 and would have been pleased to reply to your inquiry had there been a message.

As we have been doing for over 33 years we always expeditiously reply to all inquiries and in your case none were ever received.

We wish you all the best in your next move.

Respectfully,

Paul Wilson, PHPI, NHI, ACI, RHI
President
Home Inspectors and The Home Inspectors Institute

Angus Henry from Ottawa
Angus Henry from Ottawa
1 review Ottawa, ON
10/10

House purchase

My girlfriend and I had found the home of our dreams. All we needed was the home inspection and we had what we thought was a great deal. Paul promptly returned our phone call on a Saturday night the weekend before Christmas. He arrived on time and made a thorough inspection of the house pointing out subtle but very expensive problems. At the end of the inspection he asked for our impressions which were to not purchase the house. As he put it "Life is too short" Smart, experienced, and a sober second opinion for the biggest purchase of your life.

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Company Response

Thank you Angus for the feedback, it is greatly appreciated. I know this was a tough decision for you and Maria. It was a wise one based on the issues discovered during the inspection in my opinion. I am pleased that you found our findings beneficial in making your informed decision.
All the best in your continued house hunting and I look forward to being of further assistance. Feel free to call or email me anytime.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Home Inspectors

Since 1980. Ottawa's most experienced and trusted name in Home Inspections. Paul Wilson, NHI, PHPI, RHI, ACHI. Over 25, 000 inspections. BBB Award Winner- Pre-Purchase, Pre-Listing, Homeowner Assessment/ Maintenance Inspections Renovation Inspections, Condo Inspections, - New Home Inspection Specialist (Tarion)- Pre-Delivery, 30-Day, Tarion 1 & 2 Yr Inspections.
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