Omega Windows

Omega recently replaced our old front door with an amazing modern door with two glass side panels, as well as our back sliding patio door. George was amazing and patient as we decided what we wanted and his installation team was professional and did an exceptional job from start to finish. George followed up after each install to make sure we were happy. We will definitely recommend this company to our neighbours and friends and plan to work with them again in the future. Thank you!

I regret having to leave such a poor review because the sales person was excellent, and the installation team we had the first time that we dealt with Omega was great. But the lead installer this second time was very rude and caused a lot of damage to our property. He had an attitude from the moment he arrived, maskless in the midst of the pandemic, and said if he could not find parking he was leaving. We live in the city and were not asked to arrange parking, all other tradespeople we have hired have faced the same situation and always found an easy solution. We had cleared more than ample space for them to work, but they somehow managed to get caulking on our bedframe, leaving quite a mess. Outside, there was caulking in several locations on our expensive natural stone patio, obviously no tarp had been laid to avoid damage. They also turned on a radio outside without asking permission, and blared music even when they were nowhere near the radio. The behaviour of the lead installer seemed motivated by a desire to be as obnoxious and belligerent as possible. Had we not been in a difficult position (our house was about to be put on the market) I would have asked him to leave. For the benefit of Omega windows, the second installer was fine, and tried to compensate for the lead’s rudeness with courtesy. With respect to post-project customer service, I contacted the company at their request to confirm being their customer, provide the name of my contact, and discuss my complaints. I also provided photos of the damage. My contact person there suggested that I should have contacted him at the first sign of trouble so that they could send a different installer. I think the company would better serve their customers by acknowledging complaints as opposed to suggesting the customer is somehow responsible.

James S was a pleasure to deal with from the beginning of the project and all the way to the completion of the project. He was quick to answer emails/texts on question we had and to provide quotes and project timing updates when required. The price point of the products and services received were great, and the finished product is exactly as we had hoped for.
The crew that was responsible for the installation were very professional and worked efficiently, making sure to keep the job site clean and safe as all times.
I would definitely work with James S and Omega Windows in the future, and will definitely recommend them to friends and family.

This family business provides excellent products, excellent services at great value. Donna provided courteous and profesional services and valuable advice. She kept us informed through all the stages of the process. We had exceptional installers, Steve and Jean, who did an amazing job. Our doors and windows look just stunning.
I strongly recommend this company, without hesitation. My interaction with Omega was a pleasant and positive experience. Thank you. Omega! C

They were very professional. The process was smooth, door came on time and looks absolutely beautiful. The installation was quick. Communication was great. Best of all, the best price in town. 10/10. Thank you, we will be back again!

Omega Windows installed my door in August. I am extremely happy with the installation. The price is reasonable and the work done is amazing. They are very professional and I will highly recommend it to everyone.

We had our windows replaced just this past month by Omega. I have nothing but good things to say about the company. The salesperson, James, was super knowledgeable, friendly and professional. He managed the project all along the way keeping us informed. He would even stop by daily while the installation was happening to make sure we were happy with the progress. Thank you James!

The installation was done by Steve and Gene. They were also fantastic. Steve did a thorough job with the measurements, and was amazing figuring out how to install some very tricky windows. We have a custom framed wall in one of the rooms, and Steve was able to do a complete window install without disturbing the framing. We also have california shutters throughout the house and Steve took them down and reinstalled them perfectly afterward.

The project took about 4 days to complete, which was expected given it was a sizeable job. Everything went off without a hitch. We obtained a number of quotes beforehand, but Omega/James had the best price/quality/knowlege combination. We are very happy we went with Omega and highly recommend them. Thanks James, Steve and Gene!!

Dealt with George from Omega who was great from start to finish. Installation was smooth and guys arrived on time. Clean workspace and courteous. Would use them again for next project.

We were in a time crunch because of selling our house when we noticed a crack in one window and condensation in 3 others. The cracked window was an arch window which needed extra time to make. The company was great at getting things done just before the house went on the market. The installation took longer because the windows had been previously caulked wrongly. The installers were efficient and everything was cleaned up well before they left.

My landlord ordered new windows for the main floor of the house I rent. James did a great job coordinating the job from estimate to the day of the install. His staff did a great job, they were professional, tidy and helpful - I could not remove the blinds from the windows and they offered to take them down for me. They left the house and yard neat and tidy. The windows look fabulous. Even though I am a renter, I would recommend Omega to my friends and family.