Reliance Yanch Home Comfort Barrie

I returned from a vacation on Jan 2 2018 to find my home with no heat. As an existing Reliance Yanch customer, I called Reliance to service my furnace. They had someone out the next night. Tom was very pleasant, and professional. Tom condemned my furnace and wrote it up that it needed replacing within 30 days. He fired up the furnace. But it quit before long. Might I add that this was the coldest week of the season, I had no heat and feared frozen pipes. Tom arranged to have Kris come out 3 days later on Saturday Jan 6, 2018. Kris also seemed very pleasant. I asked him about the Reliance ad for next day furnace, and he informed me that was for air conditioners only. I did not question him at the time, and signed a contract to have a new furnace installed. Earliest date Tuesday January 9, 2018. That day I heard the ad again, and called and emailed Kris, who did not reply. I reached him on his cell on Monday, and he said he would look into it and get back to me. I have called customer service 3 times, spoke to resolutions. All of whom confirmed the ad that you get a new furnace next day or they pay $500. All of them were sending an email to Kris the salesman, and his supervisor Andrew. I have not heard back from anyone. They got my money. Installed the furnace, but have not so much as responded to any of my emails or a call. I have asked that someone call me to discuss, and was assured several times that they would. This is horrible customer service. Clearly they have my money and do not care at all about customer satisfaction. I am not sure of my next step yet, however if I am not reimbursed $500. Or at the very least called with a very good reason for this horrible service and false advertising, I will pursue this issue further.
A very disappointed customer.

When our furnace failed, Jeff Moore came quickly and explained our options on the furnaces that were appropriate for the size of our house. He took the time to do this and we never felt pressured. He was very knowledgeable and you can rely on his suggestion of the equipment to buy. He tried his best to give us the best price available. We thank him for this.
The day of the install Jeff even came over to make sure we were satisfied with the install being done. The installer did the install very well and neatly. He explained everything as he was doing it and worked efficiently. Thank you

I found Reliace’s service- specifically technician- Ryan G #4157 very professional. As a single mom it was comforting to know he easily fixed my furnace which had stopped working at the start of the day, and got my gas fireplace working. Thank you for your respectful demeanour, and clear explanation of the problem and solution.

Ryan Groisbeck, did an excellent job repairing my furnace, timely, friendly. My home was freezing for two days, thank you Ryan, excellent job. I signed up for the yearly maintenance and I now have no doubt I made the right choice.

Called Reliance Yanch re: my furnace not coming on. Technician Ryan Groisbeck called ahead to let me know he was arriving shortly. He diagnosed faulty motor quickly and explained what was happening. The new motor was installed and the furnace was tested. Ryan advised me on the proper filter to use and how to set the thermostat. Polite courteous service. Very impressed. Frank Oro, Ontario

Ryan Groisbeck of Reliance was a great service person - polite, patient, knowledgeable, and able to solve the problem.

Thank you so much for assistance.
Whoever at Reliance is on the talent acquisition team.... keep up the good work.

Helen and Tony

I have dealt with reliance for a year. I have ductless units that they installed with the previous owner. I have had 7 tech guys here and no one knew how to fix the units. They still do not work properly. All of them had sat on my couch reading the manual. One guy stood on my couch with his shoes on. One guy said I have no idea you will need to fiddle with the remote. One guy didn't even show up. Absolutely the most incompetent and unprofessional company.

Tom is an excellent technician. He is very professional, congenial, and thorough. He explain to me what he was doing and how the furnace was performing. We felt a sense of security about the furnace for the upcoming winter. He recommended a pump system instead of the drain line and took the time to show me the pump and give an estimate. I highly recommend Tom as a technician and will ask for him for future service calls

Thanks again

Guy and Arlene

Matt Patterson came to service our furnace & A/C. He was extremely pleasant & knowledgeable. He explained what he was doing and why and advised us of the age of our furnace & A/C units as well as their condition. We knew we would have to replace these units in the very near future and lessened our anxiety by explaining our options and requesting a sales person to come and speak to us about Reliance Yanch's various units and payment options.

Mike came and fixed our hot water tank, before even approaching the tank he knew what was wrong. Friendly service and he got us our hot water back! yay thanks Mike :)