Reliance Yanch Home Comfort Barrie

My original furnace and central air unit needed to be replaced,and this company got the job done ,right.All in the same day.
Me and my pet can breath much better,now.Thank you to the serviceman, and his apprentice.They clean up after the job,and no damage was done to my house.Thank you Reliance.
PS. The 190 dollars Approximate Cost quoted above, is what i will pay per month on contract, after six months.Good deal.

Reliance represented by Duale, was excellent! He was professional, proficient and personable. The process was thoroughly explained and informative. Customer Service was second to none!

We replaced our heating and air last summer. Reliance Yanch had comparable pricing in relation to other quotes we obtained. What sold us was their 10 year parts and labour warranty. But once the salesman made the sale we never heard from him again and he would not return our phone calls. In October we had a small water problem in our basement and it was the result of condensation leaking from the bottom of the new furnace. I called on a weekend and they would not send someone out till the Monday. They told me they would be here between 7am - 11am so I had to take time off work. When I called at 10:45am they told me that my appointment was scheduled for between 10am - 2pm. And as I was talking with the rep she sent a confirmation email that was time stamped the time that we were chatting. The technician that arrived stated that the furnace was not installed properly and he made sure that all fittings were tightly assembled before leaving. Since October I have called their customer service numerous times to speak to a supervisor and have been on hold forever and told that someone would call me back and no one ever has. We had to replace flooring and baseboard and repaint and still no contact from their customer support centre. So please think twice before giving your business to Reliance Yanch Heating.

Recently I contacted Reliance to help with our furnace, it had stopped working. the thermostat was blank.

The tech from Reliance arrived to help. He was friendly and professional, was able to diagnose and repair the problem quickly, explaining what he did and why the entire time.

I plan to contact Reliance again to help with an annual maintenance, and also if there are any further problems.

I would also recommend Reliance and Tom to anyone who needs assistance.

Rinnai not working, code 11 showing (ignition issue) called Reliance on Saturday 9 Oct, I’m being told no one is available until Monday 11 Oct!
Tried to call the dealer himself but to no avail.
Ridiculous customer service and false advertisement when it comes to their 24/7… it’s the call centre that’s open 24/7 NOT the dispatching.

Adam was great. The problem was not the water heater but rather a drain. He tightened the knob & hopefully that fixed the "leak" & saved me a visit from a plumber.
Again Adam was great !!!

Simple fix, humidity levels were directly related to HRV running in summer and not the humidifier, also the windows open brought high humidity in doors when left open. The air conditioner brought the humidity level down when windows were closed.

Plan was two visit every year when called I was not in that plan. I m paying from Jan 2021 I cancel the plan july 2nd and the company send me bill to pay for the june month and when called the billing department is threatening that it will effect my credit, if I don't pay.
I have no issue with the technician they were great. The sale representative is misleading the customers and riping off the customers.
I was misrepresented three times with Reliance customer service, so the 4th time I just canceled the service.

Our water heater needed replacing. They replaced with an 8 year old refurb. The tank blew the side out and emptied the water on the floor while spraying up the walls covering the electrical panel. Why would I want an old unit to replace an old unit. Lucky I wasn’t killed trying to turn off the water with it soaking the electrical panel. Only new should be replacements. Technicians are great. Office a disgrace.

Today we had an air conditioner replaced with a new one from Reliance Yanch out of Barrie.

The technicians, Steve and Tyler were AWSOME !!

They took their time and explained everything. They even fixed the issues that we had from our new furnace (purchased from Reliance Yanch) and install on April 30th 2021. The install had been sub contracted out and was very poorly completed.

I would recommend Relaince Yanch to anyone looking for a new A/C or furnace. However, make sure that you state NO SUB CONTRACTORS and insist on Reliance personnel only.

I give Steve and Tyler my highest recommendation, and strongly suggest you ask for them on an install.
They have made a very bad first impression on the furnace install to an AWSOME EXPERIANCE !!!

Thank you very much,
Shawn Foley