Reliance Yanch Home Comfort Barrie

Heating & Air Conditioning
Barrie ON L4N 6E5
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Heating & Air Conditioning
Reliance Yanch Home Comfort Barrie
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91%

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Reviews for Reliance Yanch Home Comfort Barrie

Average customer rating:
9.3 10 (942 reviews)

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Robin in Barrie
Robin in Barrie
0 reviews , ON
3/10

regular furnace maintenance

we have just signed up for our protection plan not long ago and have waited more than a month to get our furnace to be serviced a couple of days ago but instead no one turned up.
our appointment was between 1-5pm and an assigned engineer called on route and said she would be here in 5-10 mins. I said great and asked if she would mind wearing a mask when arrived as we both are on the higher risk group and reliance web site clearly stated that they take covid seriously and that the safety and health of their customers are their priority. But instead she replied and sounded offended and asked me
why . when i said it was just for precautionary purposes and that we are on the higher risk. She then told me that she had some kind of cold or flu and asked if we wanted to go ahead. To that, we hesitated and then she asked if we would like an alternative engineer to come round. We asked if that was on the same day and she said yes. we asked again " today?" she said yes and that someone would call before arriving. So we said" ok, thanks and sorry about that"
We waited and waited and no one called. So we called Reliance Barrie to check what was going on. To our surprised and disappointment, we were told that the previous engineer was merely being turned away but did not mentioned anything about her being unwell and a mask was required and that she would have an alternative engineer for us on the same day.
We were not told the truth all along and we are very upset, annoyed and disappointed.
When asked if we could have an appointment ASAP as it is for fall and winter furnace maintenance. The next earliest available appointment date given to us was Feb 13 which another 2 months away after waiting for more than a month. This just makes us wonder what is the point of signing up for our maintenance and protection plan.
So we asked to speak to a supervisor and we were told that the supervisor, Zuvera, was not available but she would call within the next hour. Next 2 hours had gone and we still have no call.
Today , we received a voicemail while out at doctor office. The message merely said that the previous engineer was unable to wear a mask as requested and we would have the next earliest appointment date possible which is still Feb 13. She did not mention that the previous engineer was unwell, having a cold or flu. What was these all about just to brush us off like we are nobody. WE are very very upset and disappointed. We need an honest answer.

Approximate cost of services:
$360.00
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Company Response

We apologize for the frustrations and appreciate the feedback. We will be reviewing with our internal teams regarding the COVID prevention measures.

Canadian in Kitchener
Canadian in Kitchener
1 review Barrie, ON
10/10

What a Relief

My original furnace and central air unit needed to be replaced,and this company got the job done ,right.All in the same day.
Me and my pet can breath much better,now.Thank you to the serviceman, and his apprentice.They clean up after the job,and no damage was done to my house.Thank you Reliance.
PS. The 190 dollars Approximate Cost quoted above, is what i will pay per month on contract, after six months.Good deal.

Approximate cost of services:
$190.00
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Company Response

Thank you for your kind words. We appreciate you choosing Reliance Home Comfort. - Gemma

Private User
Private User
Private User reviews Collingwood, ON
10/10

Furnace Check-up under Service Contract

Reliance represented by Duale, was excellent! He was professional, proficient and personable. The process was thoroughly explained and informative. Customer Service was second to none!

Approximate cost of services:
$0.00
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Company Response

Thank you for your great review and for choosing Reliance Home Comfort! - Gemma

Debra F
Debra F
0 reviews Barrie, ON
2/10

Lack of Customer Support

We replaced our heating and air last summer. Reliance Yanch had comparable pricing in relation to other quotes we obtained. What sold us was their 10 year parts and labour warranty. But once the salesman made the sale we never heard from him again and he would not return our phone calls. In October we had a small water problem in our basement and it was the result of condensation leaking from the bottom of the new furnace. I called on a weekend and they would not send someone out till the Monday. They told me they would be here between 7am - 11am so I had to take time off work. When I called at 10:45am they told me that my appointment was scheduled for between 10am - 2pm. And as I was talking with the rep she sent a confirmation email that was time stamped the time that we were chatting. The technician that arrived stated that the furnace was not installed properly and he made sure that all fittings were tightly assembled before leaving. Since October I have called their customer service numerous times to speak to a supervisor and have been on hold forever and told that someone would call me back and no one ever has. We had to replace flooring and baseboard and repaint and still no contact from their customer support centre. So please think twice before giving your business to Reliance Yanch Heating.

Approximate cost of services:
$10,000.00
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Company Response

I’m sorry to hear about your disappointment. Please email me with your account details at ncousley@reliancecomfort.com and I will be happy to follow up on your experience. - Nicole

Robin in Toronto
Robin in Toronto
2 reviews Innisfil, ON
10/10

Furnace Repair

Recently I contacted Reliance to help with our furnace, it had stopped working. the thermostat was blank.

The tech from Reliance arrived to help. He was friendly and professional, was able to diagnose and repair the problem quickly, explaining what he did and why the entire time.

I plan to contact Reliance again to help with an annual maintenance, and also if there are any further problems.

I would also recommend Reliance and Tom to anyone who needs assistance.

Approximate cost of services:
$99.00
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Company Response

Thank you for choosing Reliance! We really appreciate you taking the time to share your experience with us.- Gemma

Private User
Private User
Private User reviews Stayner, ON
1/10

Rinnai tankless on demand water heater

Rinnai not working, code 11 showing (ignition issue) called Reliance on Saturday 9 Oct, I’m being told no one is available until Monday 11 Oct!
Tried to call the dealer himself but to no avail.
Ridiculous customer service and false advertisement when it comes to their 24/7… it’s the call centre that’s open 24/7 NOT the dispatching.

Approximate cost of services:
$0.50
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Company Response

I am sorry to hear about your disappointment. If there is anything I can assist you with please email me at gwillson@reliancecomfort.com - Gemma

korbin824
korbin824
0 reviews , ON
10/10

plumbing

Adam was great. The problem was not the water heater but rather a drain. He tightened the knob & hopefully that fixed the "leak" & saved me a visit from a plumber.
Again Adam was great !!!

Approximate cost of services:
$2.00
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Company Response

Thank you for the kind review and for choosing Reliance Home Comfort! -Jessica

Private User
Private User
Private User reviews Barrie, ON
10/10

Furnace

Simple fix, humidity levels were directly related to HRV running in summer and not the humidifier, also the windows open brought high humidity in doors when left open. The air conditioner brought the humidity level down when windows were closed.

Approximate cost of services:
$111.87
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Company Response

Thank you for the review, and for choosing Reliance Home Comfort! -Jessica

Roshni in Toronto
Roshni in Toronto
1 review Toronto, ON
0/10

Misrepresent the plan and rip of money

Plan was two visit every year when called I was not in that plan. I m paying from Jan 2021 I cancel the plan july 2nd and the company send me bill to pay for the june month and when called the billing department is threatening that it will effect my credit, if I don't pay.
I have no issue with the technician they were great. The sale representative is misleading the customers and riping off the customers.
I was misrepresented three times with Reliance customer service, so the 4th time I just canceled the service.

Approximate cost of services:
$113.00
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Company Response

I’m sorry to hear about your disappointment. Please email me with your account details at gwillson@reliancecomfort.com and I will be happy to follow up on your experience. - Gemma

Judd in Longlac
Judd in Longlac
1 review Barrie, ON
1/10

Water heater

Our water heater needed replacing. They replaced with an 8 year old refurb. The tank blew the side out and emptied the water on the floor while spraying up the walls covering the electrical panel. Why would I want an old unit to replace an old unit. Lucky I wasn’t killed trying to turn off the water with it soaking the electrical panel. Only new should be replacements. Technicians are great. Office a disgrace.

Approximate cost of services:
$0.00
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Company Response

Very sorry to hear about this. If you require further assistance please email me with your account details. jdeboo@reliancecomfort.com -Jessica

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Yanch Home Comfort Barrie

At Reliance Yanch, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are so well known for and want you to know that we are here for you when you need us.

To help with prevention, we are taking the following precautionary measures to protect our Customers.

Our Team Members have been equipped with an ample supply of:

* Hand sanitizers
* Disinfectant wipes
* Masks
* Single-use gloves
* Boot covers

We know that this is a difficult time for all and we want you to know that we will be there for you and are taking all the necessary precautions to keep you and your family comfortable and safe.

Reliance Yanch Home Comfort is able to provide a wide variety and depth to our range of HVAC services. We have become the leading source for heating, air conditioning and home comfort systems in Central Ontario including Simcoe County, southern Georgian Bay and the Muskokas. Our mission is to be the leading service and Installation Company in residential heating and air conditioning.
From our locations in Barrie and Collingwood, we offer a full range of home comfort equipment and services, from design and installation to service and repair. We are specialists in the replacement of residential heating, air conditioning and domestic hot water systems including natural gas, electric, propane and geothermal systems.

Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Humidifiers, Ductless Air Conditioners
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning and Water Filtration & Purification
WEBSITE
https://reliancehomecomfort.com/hvac-flash-offer/?mediaid=CTC-HS&utm_source=homestars&utm_medium=affiliate
YEAR ESTABLISHED
1965
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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