Reliance Yanch Home Comfort Barrie

Heating & Air Conditioning
89 Avenue Rawson Barrie ON L4N 6E5
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Heating & Air Conditioning
Reliance Yanch Home Comfort Barrie
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92%

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Reviews for Reliance Yanch Home Comfort Barrie

Average customer rating:
9.3 10 (932 reviews)

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Shawn
Shawn
1 review Elmvale, ON
8/10

Air Conditioner Replacement

Today we had an air conditioner replaced with a new one from Reliance Yanch out of Barrie.

The technicians, Steve and Tyler were AWSOME !!

They took their time and explained everything. They even fixed the issues that we had from our new furnace (purchased from Reliance Yanch) and install on April 30th 2021. The install had been sub contracted out and was very poorly completed.

I would recommend Relaince Yanch to anyone looking for a new A/C or furnace. However, make sure that you state NO SUB CONTRACTORS and insist on Reliance personnel only.

I give Steve and Tyler my highest recommendation, and strongly suggest you ask for them on an install.
They have made a very bad first impression on the furnace install to an AWSOME EXPERIANCE !!!

Thank you very much,
Shawn Foley

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Company Response

Thank you for your valued feedback and review Shawn. Thank you for choosing Reliance Home Comfort. - Gemma

Bupper99
Bupper99
1 review Barrie, ON
10/10

Adam was a star.

The plumber who originally did the work here was a Moron. His company name was Mike the Plumber but we called him Mike the Moron. Adam patiently undid his mess and did the repair smoothly and professionally. We couldn't be happier and he's a nice guy. Thanks Adam.

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Company Response

Thank you for choosing Reliance Home Comfort for your plumbing needs. We appreciate your support. - Gemma

Marcia in Barrie
Marcia in Barrie
3 reviews Barrie, ON
10/10

Plumbing Repairs

My husband and I moved into a condo a few months ago and started having some plumbing issues in the last few weeks due to the previous owner being his own 'handyman'. Our toilet ended up leaking into the resident's ceiling below us and the faucet in the main bathroom was ruining the granite countertop because the faucet didn't extend far enough over the sink. In February Ron came to do the quote and the work and we can't begin to tell you how impressed we were with him as a professional. He knew exactly what to do, he identified the problems, answered any questions we had and even took a picture under the sink to show us where the issues were. He was very clean and tidied up each area when completed and was very personable. We asked him about the reverse osmosis system the previous owner put in and he told us Reliance also offers this system which we plan to contact Reliance about installing for us. He was on time and followed the COVID19 restrictions for entering our home. We would not hesitate to recommend Ron to anyone who is in need of an excellent plumber. He goes the extra mile for you. Thanks Ron!

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Company Response

Thank you so much for your kind words Marcia . We really appreciate you taking the time out to share your experience with us—and we agree, Ron is truly a gem to have on our team! We look forward to working with you again in the future! - Gemma

annie
annie
1 review Gravenhurst, ON
0/10

Gas Water Heater Nightmare

RELIANCE DID NOT TAG, GROUND or ENSURE PROPER VENTILATION for HUGE water heater they talked my 84 and 85 year old elderly parents in to renting in 2012 via door to door sales people. For over 9 years my parents were in DANGER OF CARBON MONOXIDE POISONING. The gas fitter installing a gas insert fireplace discovered the above mentioned problems and said the installation was illegal and he went ahead and red tagged the water heater - which heats the whole house. He has given 15 days to have it rectified - intake and exhaust pipes installed - or he will contact TSSA to report Reliance and turn off the gas.
I immediately contacted Reliance, the tech came and the gas fitter doing the gas fireplace insert spoke to him and told him it wasn't the first time he had come across an 'untagged' water heater rental from Reliance. He told him he wasn't leaving until he was assured by the tech that Reliance would fix the ventilation problem and ground the water heater. The tech was on the phone to his 'installation manager' for a long time and tried to talk me in to renting a 'boiler' from them...Obviously they wanted us to sign yet another ridiculously long contract that carries over to new owners if the house was sold - which is a real estate deal breaker. I refused and he spoke to his boss again and said Reliance would install two pipes (intake and exhaust) that would go through the attic and out the gable end. I said that would be great but we did not want to be charged for this and he said there would be no charge.
The gas fitter (for the stove insert) witnessed the above conversation and was satisfied that Reliance was going to FIX the problem they created. And so he did not turn off the gas (which would have turned off my parents heat in the entire house) but still tagged the unit with a 15 day window for all the work to be done. If Reliance does not complete the work it will be shut down.
Yesterday, Feb 19, 2021, I called Reliance as they hadn't contacted me since the tech was here on Feb 12th to book for the work being done. I was told that RELIANCE WILL NOT INSTALL THE PROPER VENTILATION FOR THE GAS WATER HEATER AS PROMISED BY THE INSTALLATION MANAGER.

So Reliance installed a gas water heater with no ventilation, no grounding and no 'tag' . They put my elderly parents lives at risk due to Carbon monoxide poisoning for 9 years. They were here twice during that period as the tank was leaking - but the tech said nothing about the risk their tank was having to my parents health. THEN they agreed to install the proper venting at no charge to my parents - which was a BIG L because a few days later they backed off and said the best they could do (for endangering and continuing to endanger my patents lives) was to contribute 300.00 but my parents would have to pay the difference and find a contractor to do the job.

Really? In the midst of a pandemic trying to get a contractor is impossible and we only have 7 days left before the gas is turned off!!!!!!!!!

My advice to anyone considering using Reliance is to do your research first. Would I ever recommend this company? Never ever in a million years.

The tech who told us an UNTRUTH (this site won't allow the use of the L word) was from the BARRIE YANCH RELIANCE HOME COMFORT.

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Company Response

I’m sorry to hear about your disappointment. Please email me with the account details at gwillson@reliancecomfort.com and I would be happy to assist you with your concerns. - Gemma

John M from Oakville
John M from Oakville
0 reviews Oakville, ON
10/10

Water heater replacement

Technician Mike arrived at the scheduled time, with a phone call a few minutes ahead of arrival notify me he was on his way. He identified the tank had a leak and would need replacing. The new tank was installed within about 2 hours of his original arrival. Mike was professional, explained the procedure and provided me with what options were available. Excellent service.

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Company Response

Hello, thank you for your positive review! – Summer

Private User
Private User
Private User reviews Barrie, ON
10/10

So grateful for this company!

Coldest January day our 31 y/o furnace died. Called only Reliance out of exposure at 6:30 pm (radio, neighbour’s service) and was not disappointed at all. The intake rep was courteous and let me know I would receive service by 7-11 am the next day. Tom from service called us just after 7am, and he was in and working by 8.
I expected a difficult repair of my dead dinosaur, and Tom efficiently and thoroughly gave his analysis and options. He got Jeff on the phone (a Home Service Advisor). I chose to have Jeff come and formally present options and Pricing to me, knowing it was time for a replacement.
Jeff came over and his treatment of the situation was second to none. We discussed all the options available, from repair, to rental and purchase packages.
When I was comfortable, I chose an option which fit our needs and budget. An install team was scheduled immediately for noon.

Jon and Andrew first phoned at 11:40, and then showed up on time at noon. Courteous, jovial and professional, they told me what they were doing and quickly got to work.

My old furnace and air conditioner (which was also a dead dinosaur) and humidifier were replaced with new high efficiency units, as was the thermostat. They left around 6pm after a detailed demonstration of the units and controls.

We are so happy with the response, pricing and professionalism of the package and service we received. In less than 12 hours we have fabulous home comfort, even better than before!!

I highly recommend the Reliance team

David

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Company Response

Thank you for your kind words David. We really appreciate you taking the time out to share your experience with us.- Gemma

Private User
Private User
Private User reviews , ON
0/10

No heat

I called Reliance Oct. 13th & Oct. 14th the furnace was red tagged.
it is now almost 7 weeks later & still no furnace in spite of calls
from myself, my son & the landlord.
On TV the ad says next day installation. This is Terrible service.
I told my grandson to call someone else, he did & has a furnace already.
We do not recommend this company.

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Company Response

Hello, I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, Summer – smckay@reliancecomfort.com

JasonR
JasonR
11 reviews Burlington, ON
10/10

Knowledgeable and Professional

I admit to having my doubts about Reliance when my wife and I moved into a place that had a furnace, AC and water heater from them. However, the furnace was making a strange sound that we needed fixed, and so we called Reliance to get the job done.

Peter was the serviceman who showed up, and he was kind, friendly and knowledgeable. He explained exactly what was making the sound (it was our built-in humidifier), and took apart the unit so that I could see how everything worked. Upon leaving the site, he left us with an additional furnace filter for our unit at no charge, which was certainly above and beyond the call of duty. I wouldn't hesitate to ask for him again by name, and wouldn't hesitate to recommend Reliance as a result of my experience.

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Company Response

Hello, thank you for your wonderful review! – Summer

Rebecca Jeffery
Rebecca Jeffery
0 reviews Barrie, ON
10/10

Water heater

Adam from barrie reliance to fix my water heater, his customer service was incredible and he was very knowledgable. Thx adam you rock we totally trust reliance with our business any day of the week.

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Company Response

Hello, thank you for your great review! – Summer

Diane in Alliston
Diane in Alliston
1 review , ON
10/10

Maintenance

These days everyone is on high alert about strangers in our homes. Ryan, our tech who came on time to our home and following Covid protocols. He was friendly and efficient. He explains everything well and put us at ease. This was a maintenance check!! Reliance, Yanch is a great company and lucky to have a great employee like Ryan. Thanks very much, R & D Hardman

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Company Response

Hello, thank you for your positive review! – Summer

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Yanch Home Comfort Barrie

At Reliance Yanch, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are so well known for and want you to know that we are here for you when you need us.

To help with prevention, we are taking the following precautionary measures to protect our Customers.

Our Team Members have been equipped with an ample supply of:

* Hand sanitizers
* Disinfectant wipes
* Masks
* Single-use gloves
* Boot covers

We know that this is a difficult time for all and we want you to know that we will be there for you and are taking all the necessary precautions to keep you and your family comfortable and safe.

Reliance Yanch Home Comfort is able to provide a wide variety and depth to our range of HVAC services. We have become the leading source for heating, air conditioning and home comfort systems in Central Ontario including Simcoe County, southern Georgian Bay and the Muskokas. Our mission is to be the leading service and Installation Company in residential heating and air conditioning.
From our locations in Barrie and Collingwood, we offer a full range of home comfort equipment and services, from design and installation to service and repair. We are specialists in the replacement of residential heating, air conditioning and domestic hot water systems including natural gas, electric, propane and geothermal systems.

Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Humidifiers, Ductless Air Conditioners

CATEGORIES
Heating & Air Conditioning, Solar Panels, Solar Water Heating, and Water Filtration & Purification
WEBSITE
http://www.relianceyanchheating.com/
YEAR ESTABLISHED
1965
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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