Vinyl Window Designs Ltd

Windows & Doors Installation & Service
300 Chrislea Road Vaughan ON L4L
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Reviews for Vinyl Window Designs Ltd

Average customer rating:
4 10 (21 reviews)

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Diane and Al from Ottawa
Diane and Al from Ottawa
3 reviews Ottawa, ON
2/10

Honouring Life Time Warranty

Since November 2019 I’ve been attempting to have VWD honour their Lifetime Warranty by replacing a defective sealed glass unit.
Place of residence is Orleans, Ontario which is just outside Ottawa.
After repeated texts, telephone and emails with their Service Department/Manager the work has not been completed.
I totally understand what COVID has created but surely over almost 18 months our issue would have been addressed and work completed.
So much for Warranty when a company won’t honour their commitment.
Cheers. Alcide Belanger

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Company Response

Hi Diane,

I appreciate your review in our service department, I can assure you we are doing everything in our power to ensure everyone's services are looked after. I would like to discuss this in more detail with you and get this resolved ASAP. Please send us an email at info@vinylwindowdesigns to discuss further details on this and we will get to the bottom of this.

Regards,

Vinyl Window Designs.

Cynthia in Lunenburg
Cynthia in Lunenburg
0 reviews Chester, NS
0/10

TOTALLY UNSATIFIED! Manufacturer does not stand behind warrenty

My house is 16 years old it was custom built with VWD windows. I have 13 popped window panes that need to be replaced. When I called Toronto Head Office Customer Service to inquire about the warranty I was told there is nothing they could do for me as they don't ship windows to Nova Scotia. The windows were purchased in Burnside, Nova Scotia! This is the worst customer service I have ever received! DON'T BUY VWD windows as they DO NOT STAND BEHIND THEIR WARRANTY!! I was told to check with the installer ...the installer is not the manufacturer and will not replace the glass window panes that were properly installed!!!

1 of 2 people found this review helpful.
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Company Response

Hi Cynthia,

I'm sorry to hear about your situation with trying to complete a service request. At VWD we stand by our warranty, It's everything we stand by, and why we've been able to be in business for over 30 years! Our warranty claims that all warranty parts must be picked up at our manufacturing plant in Toronto ON, or the closest authorized VWD dealer/distributor. We currently have no active dealers in Nova Scotia, meaning, we are unable to ship you the glass for your replacement windows. It's an unfortunate circumstance but there is nothing we can do. Shipping glass by an external shipping company risks the units not arriving in one piece. Please understand our decision on this. I recommend trying to contact the contractor who installed your windows to get them replaced. VWD will help with any information you require to replace your units.

Edit: Cynthia, please contact us at info@vinylwindowdesigns.com so we can discuss this issue further and alleviate the situation.

Regards,

Vinyl Window Designs

Private User
Private User
Private User reviews Ennismore, ON
0/10

Warranty not worth the paper it’s written on

We purchased 5 triple glazed windows two years ago, the inside glass of the three is not exposed to elements from outside or inside the house. The middle glass has developed a crack from the top and progressing diagonally down towards the opposite bottom corner. This is not through misuse or any fault of ours yet they refuse to work with us to replace it. They have only supplied the size specifications to us to go on our own to find someone to replace the glass. If we do that, the seal will be broken and the warranty, such that it is, only covers the vinyl and the seal? What kind of reputable company leaves clients twisting in the wind like this, not knowing what to do? Terrible to take peoples money, tell them they have a warranty, then say, oh but that isn’t covered? Please be aware that this is how much they care about their reputation and their customers:(

0 of 1 people found this review helpful.
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Company Response

Hi There,

Thank you for contacting Vinyl Window Designs and bringing this issue to our attention, VWD has been in business for over 30 years and I can assure you we stand by our warranty. We want all of our customers to have confidence in our windows and our warranty. I would love to speak to you further about this so we can do everything we can to get resolve this, please contact us at info@vinylwindowdesigns.com. I look forward to hearing from you.

Regards,
Vinyl Window Designs

Private User
Private User
Private User reviews Windsor, ON
10/10

Kitchen window and patio door

Need new window and patio door in kitchen. Loved the options including the 4mm glass window. We decided on the mini-blinds between the glass for both the kitchen window and patio door. Couldn't be more satisfied - great quality, style and function

1 of 1 people found this review helpful.
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Company Response

Hi there, thank you very much for such a positive review! We are so glad to hear about your experience with our product and dealer! Thank you for choosing VWD!

Private User
Private User
Private User reviews London, ON
10/10

Windows

Excellent customer service, great communication and product is awesome.
Will recommend VWD to anyone looking for a high quality product at a comparable price.
TheUltra hidden window screen is one of the neatest ideas I have seen for windows

1 of 1 people found this review helpful.
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Company Response

We are so happy to hear about your experience with VWD's customer service! Our Ultra series patented roll screen is a great way to have an unobstructed view of your windows! We hope you enjoy them for many years to come. Thank you for leaving a positive review!

Private User
Private User
Private User reviews Mississauga, ON
10/10

Service

A VWD service technician visited our home recently to assess a condensation issue with one of our sliding windows. Samy was prompt and communicated with us in a very respectful and educated manner. He was very knowledgeable and clearly answered all our questions and expediently fixed a couple of other minor problems. We were impressed that Samy respected our safety during this pandemic by wearing a mask and gloves and physical distancing. I would highly recommend Samy and we look forward to having him install the replacement window.

1 of 1 people found this review helpful.
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Company Response

Thank you for leaving us a review, we are so happy to hear about your experience with Samy! Samy has been with us for many years, he is one of our many skilled service technicians we have at VWD.

Private User
Private User
Private User reviews Mississauga, ON
8/10

"must have" feature - roll away screens

Absolutely the single best feature is the roll away screens. You can forget about storing screens in the winter, or summer when A/C is on non stop... just roll them up. Can't belive the complements we get re: unobstructed views from all windows.

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Company Response

We are so happy to hear about all the compliments you receive from your windows! Our Ultra series patented roll screen is a great way to have an unobstructed view of your windows! We hope you enjoy them for many years to come. Thank you for leaving a positive review!

Great products
Great products
0 reviews Chatham Kent, ON
10/10

Great windows

Had Vinyl Window Design windows installed in the Chatham area by Elite Windows and Doors. Great windows, great installation. Very, very happy. My brother and parents are now having their windows replaced as well by the same companies.

1 of 1 people found this review helpful.
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Company Response

Hi there, thank you very much for such a positive review! We are so glad to hear about your experience with our product and dealer! Thank you for choosing VWD!

Encore Home Improvements Ltd
Encore Home Improvements Ltd
4 reviews Vaughan, ON
10/10

Great vinyl windows that last a lifetime

Vinyl Window Design makes a great window. We continue to sell their products to our clients, our friends, and our family. They stand behind the windows by offering a true lifetime warranty. Working with a top of the line product makes our job easier.

1 of 1 people found this review helpful.
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Company Response

Hi Encore! Thank you for choosing Vinyl Window Designs as your window dealer, we always appreciate your business!

Private User
Private User
Private User reviews Winnipeg, MB
10/10

Customer Service and Warranty

I have purchased some windows for a house project back in 2014 from Vinyl Window Designs, and realized that some of the windows accumulated condensation between the window.
I do have to say that my experience has been a breeze and it seems like they keep a very high standard in their customer service.
They put me through to Mark, and he was able to set up an appointment with me which is pretty standard. However, when the service techs came to my house to replace the glass, they realized that my patio door screen has been damaged.
Even though the screen was not their product, they offered to re-mesh the screen for me at a very generous price. This shows that this company really does care for their customers and I will definitely be coming back here when I need more windows.

1 of 1 people found this review helpful.
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Company Response

Thank you for the amazing review. We are so happy to hear that you had such a wonderful experience with our service department!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Vinyl Window Designs Ltd

Vinyl Window Designs (VWD) is a manufacturer of residential vinyl windows, entry doors and patio doors. For over 30 years VWD has built a solid reputation for providing the best quality products at a great value for residential home renovation, custom homes and high-end home developments. VWD builds every component of their window and patio doors from vinyl to glass in our 200,000 sq. ft. facility featuring state-of-the-art machinery and expert craftspeople. We’re driven to provide the best in convenience and performance with their extensive lines of products, upgrades and accessories. Our window products qualify for some of the most prestigious product certifications offered in North America. We are one of the few that have chosen to work closely with the Canadian Standards Association Certification Program in Canada and with both the National Fenestration Ratings Council and with ENERGYSTAR ®.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
New construction windows, retrofit windows, replacement windows, vinyl windows, bedroom windows, bathroom windows, kitchen windows, new construction doors, retrofit doors, replacement doors, exterior doors, patio doors, french doors, entry doors, front doors, vinyl doors, steel doors, fiberglass doors, window hardware, window accessories, door hardware, door accessories, Windows, Bay Windows, Bow Windows, Casement Windows, Sliding Windows, Shaped Windows, Fixed Windows, Entry Doors, Patio Doors
SERVICES
Warranty service, Window Manufacturer
BRANDS
Premium Series, Ultra Series, Plus Series, Builder Series, Performance, 5300 Patio Doors
STYLES
Casement, Fixed, Picture, Double Hung, Single Hung, Double Slider, Single Slider
WEBSITE
http://www.vinylwindowdesigns.com
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
200
PAYMENT METHOD
Cash or Cheque
LICENSES
Energy Star, AAMA, NFRC, CSA, Fenestration Canada, QAI
MEMBERSHIPS
Energy Star, AAMA, NFRC, CSA, Fenestration Canada, QAI
WORKERS COMPENSATION
Yes
WARRANTY TERMS
Lifetime
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