Vinyl Window Designs Ltd

Windows & Doors Installation & Service
Toronto ON M3N 1W7
Write a Review
Write a Review


Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

80%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Vinyl Window Designs Ltd

Average customer rating:
8.1 10 (99 reviews)

Sort by

Brinksboy
Brinksboy
1 review Tecumseh, ON
10/10

Window replacement. (2)

The seal had let go in 2 of the front windows. Your representative 'LOREN", did a great job replacing my windows. Very concise and thorough. Awesome employee!

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you for leaving us a 10-star review!

Reggie1963
Reggie1963
0 reviews London, ON
7/10

Screen doors and window

We had all new window and doors installed. Many problems with the patio door screens. They kept falling off. Many times service man came out to adjust. Finally Loren from VWD came and replaced the screen doors. This man was excellent. The only thing that has not been addressed yet is the weld on some of the windows. I sent pictures to CAPORE windows who I bought through whom sent to VWD. This has not been addressed yet.

Approximate cost of services:
$27,000.00
Was this review helpful?
Company Response

Thank you for sharing your feedback with us. We apologize for the issues you've encountered with the patio door screens and the weld on some of the windows. We appreciate your patience and understanding during this process.

We're pleased to hear that Loren from VWD was able to provide you with excellent service in replacing the screen doors. Regarding the outstanding matter of the weld on some of the windows, we take this matter seriously, and we are committed to resolving it promptly.

We will schedule a service appointment to address the weld issue on your windows. Our team will reach out to you to arrange a convenient time for this service. Your satisfaction is important to us, and we want to ensure that your windows and doors meet our high-quality standards.

Thank you for choosing Vinyl Window Designs Ltd, and please do not hesitate to reach out if you have any further concerns or questions. We value your business, and we're here to assist you.

Kevin
Kevin
0 reviews Mississauga, ON
0/10

WORST WINDOW COMPANY IN ONTARIO

Several windows failed and it took well over a year to get replacements. TERRIBLE customer service!
Nothing but arguments and excuses from Diego.
My bathroom windows have a privacy film and only one of the two panes had to be replaced but the one I got has a completely different pattern and Diego's response is simply that they don't make that pattern any more and they won't replace the other so they match.

AVOID AVOID AVOID!!

Approximate cost of services:
$15,000.00
Was this review helpful?
Company Response

Dear Kevin,

We sincerely apologize for the inconveniences you faced with the delay in window replacements and the issues with customer service. We understand your frustration and want to address your concerns thoroughly.

Firstly, we acknowledge the delays in providing replacement windows. The contractor you were dealing with was unfortunately grappling with issues on our end, and we understand how this put you in a difficult position. After careful consideration and discussions, we decided to facilitate the option for service parts to be picked up by you, the homeowner, which ultimately contributed to the extended timeframe for you to receive the replacement units. We understand that this experience was far from ideal and we take full responsibility for the delay.

Regarding the situation with the privacy glass on your bathroom windows, we sincerely apologize for the mismatched pattern that you received. The pattern you mentioned, Sycamore glass, is no longer manufactured by our glass supplier. We would like to emphasize that Vinyl Window Designs reserves the right to discontinue or modify any design or manufacturing process. If a specific replacement part is unavailable, we do have the prerogative to substitute it with a part of equal or superior quality. We understand that this situation caused you frustration and inconvenience.

We also want to address your concerns about the matching of the panes. We are committed to ensuring customer satisfaction, and we are more than willing to replace the other pane to achieve a consistent and matching appearance. Please reach out to us at info@vinylwindowdesigns.com so we can discuss the details and make the necessary arrangements to rectify this situation for you.

Once again, we sincerely apologize for the negative experience you've had with our services. We take your feedback seriously and are determined to learn from this situation to improve our processes and provide better service to our valued customers. Your satisfaction is important to us, and we hope to have the opportunity to make things right.

Thank you for bringing these matters to our attention, and we look forward to resolving this issue with you.

Best regards,

Vinyl Window Designs Ltd.

Arun
Arun
0 reviews Windsor, ON
9/10

Service call

One of our window glass and patio door screen was to be replaced .
WVD sent Mr Loren for the job
He performed both the jobs efficiently and explained what was wrong and why need to be changed.
He cleaned the work area after the job and seems to be very knowledgeable .
We are very satisfied with his work
Thanks

Approximate cost of services:
$10.00
Was this review helpful?
Company Response

Thank you for your positive review! We're thrilled to hear that Loren efficiently replaced your window glass and patio door screen, explained the issues, and maintained a clean work area. We appreciate your satisfaction with his knowledgeable service. If you need assistance again, don't hesitate to contact us. Thank you for choosing WVD!

Private User
Private User
Private User reviews Markham, ON
10/10

Happy with our windows!

Happy with the quality of the windows and service we got from VWD. We had issues with 2 of our windows and Samy came and saved the day. Although service didn't happen immediately it was within a satisfactory time frame. Let's hope their limited lifetime warranty holds up. Fingers crossed!

Approximate cost of services:
$27,000.00
Was this review helpful?
Company Response

We appreciate you for taking the time to leave a positive review!

Doemic
Doemic
0 reviews Bradford West Gwillimbury, ON
10/10

Window screens

Had screens refitted twice and Dorothy in customer service finally has Steve come out and measure and they came back with right size and fit in about a month. Great service from Dorothy and Steve. Both were very professional and calm. Steve explained how screens work and what to do to adjust in the future. Excellent term work. Thank you Dorothy and Steve. You made this a pleasant experience

Approximate cost of services:
$100.00
Was this review helpful?
Company Response

Hi Domenic,

We are so glad to hear about your experience with our Customer Service and Service department.

Thank you for the 10-star review!

Dino in Windsor
Dino in Windsor
0 reviews Windsor, ON
10/10

Replaced foggy windows

I needed 2 windows replaced.
A gentleman by the name of Loren called 30 minutes prior to arriving.
He not only did a fantastic job on the windows, but also was a pleasure to speak to.
I would literally pay more money for service just to get him down to Lasalle in the future.
Thanks Loren!!!

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Hi Dino,

We are pleased to hear your experience with our service team, and Loren went well.

Thank you for leaving us a 10-star review!

Lana in Toronto
Lana in Toronto
5 reviews Toronto, ON
10/10

Replace glass in window

Steve and Lauren arrives on time and quickly and efficiently replaced the glass in our picture window. We couldn't be happier with the service that they provided!

Approximate cost of services:
$2,000.00
Was this review helpful?
Company Response

Hi Lana,

We are happy to hear about your experience with our service team.

Thank you for the 10-star review!

ivan in Toronto
ivan in Toronto
1 review Toronto, ON
10/10

Replace window glass.

Steven and Loren were great in replacing a window glass, fast , clean install, no problems.

Approximate cost of services:
$600.00
Was this review helpful?
Company Response

Hi Ivan,

Thank you for your review!

Nicole in Ottawa
Nicole in Ottawa
0 reviews Ottawa, ON
10/10

Window replacement

Loren was at our home to replace a window which has a broken seal. He was very knowledgeable and efficient. He did a great job and answered all our questions .
Thank you

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Hi Nicole,

Thank you for your review!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Vinyl Window Designs Ltd

Vinyl Window Designs (VWD) is a manufacturer of residential vinyl windows, entry doors and patio doors. For over 30 years VWD has built a solid reputation for providing the best quality products at a great value for residential home renovation, custom homes and high-end home developments. VWD builds every component of their window and patio doors from vinyl to glass in our 200,000 sq. ft. facility featuring state-of-the-art machinery and expert craftspeople. We’re driven to provide the best in convenience and performance with their extensive lines of products, upgrades and accessories. Our window products qualify for some of the most prestigious product certifications offered in North America. We are one of the few that have chosen to work closely with the Canadian Standards Association Certification Program in Canada and with both the National Fenestration Ratings Council and with ENERGYSTAR ®.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
New construction windows, retrofit windows, replacement windows, vinyl windows, bedroom windows, bathroom windows, kitchen windows, new construction doors, retrofit doors, replacement doors, exterior doors, patio doors, french doors, entry doors, front doors, vinyl doors, steel doors, fiberglass doors, window hardware, window accessories, door hardware, door accessories, Windows, Bay Windows, Bow Windows, Casement Windows, Sliding Windows, Shaped Windows, Fixed Windows, Entry Doors, Patio Doors
SERVICES
Warranty service, Window Manufacturer
BRANDS
Premium Series, Ultra Series, Plus Series, Builder Series, Performance, 5300 Patio Doors
STYLES
Casement, Fixed, Picture, Double Hung, Single Hung, Double Slider, Single Slider
WEBSITE
http://www.vinylwindowdesigns.com
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
200
PAYMENT METHOD
Cash or Cheque
LICENSES
Energy Star, AAMA, NFRC, CSA, Fenestration Canada, QAI
MEMBERSHIPS
Energy Star, AAMA, NFRC, CSA, Fenestration Canada, QAI
WORKERS COMPENSATION
Yes
WARRANTY TERMS
Lifetime
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.