Spring Masters Canada - No Longer In Business

Sometime in June I had a nice girl claiming to be a student come around to our door step and offer driveway sealing. We signed up because the presentation was good and the operation seemed legitimate.

What we got in August was anything but. Two teenagers showed up pushing around a primitive heavy cart on castors which contained a pump and tank full of tar. They seemed rather energized because they said they had nothing else lined up for the day and spent the last 8 hours wandering around the neighborhood trying to sell someone on their service.

Briefly, they did not address the cracks as promised, used a low grade of tar which washed off with the first rains in October and the sprayed both our white garage door and my wife's Mercedes. Not only that but their "service" was at least 2x as expensive as the local guy who does it seasonally, and the company would not respond to my claims.

Never again.

I got my front and back lawn aerated for $40. They usually say it is $65, but during spring their price comes down and if you bargain then they will come to $45.
Since it is usually students who are the workers, you cannot expect an exceptional work, but it is not bad.

Complaint for home driveway asphalt sealing work against Spring Master - 20110829

First I met a sales person around may 2011 noon at my home who inspected my driveway and quote for $175.00 I said to please come at around 6pm as I shall discuss with wife and tell them final, but he didn't show up.
I phoned them based on their submitted flyer and dropped voice message for the Job. After few days I got a call, She did quote for the job at $295.00 said she saw thru goggle map some cracks/small potholes need to repair and to seal. I agreed and she took my credit card details for payment. To my surprise they charged the amount without doing job on June 26,2011. However later they phoned me to do the job. I told them to hold till August 7 as I have some landscaping/interlocking job scheduled and after that I will call.
By end July some one from Spring Master knocked my door and wanted to do the job. I showed him the spots to be repaired before sealing. He said it will be ok, we will do it nicely. Later I noticed he left with coating only and I was not contacted. I phoned their Toronto office on the same instant and told the lady of this job performed in a non-professional manner. She said to tell them after 2 days and I did so .On the other side they did similar job at my next door neighbour's similar size driveway at price of $175.00!!
The lady said they will see to it as they don't do repair for such job. But they took my money a month before. Later they agreed to do it July 13 or 14 but due to rain they didn't. They told me to open my driveway and ask them how long-they said some one on 8/20 or 21 will come. I was ready. On 8/18-19 my landscaping work was in progress and on morning I phoned and dropped message to come on Sat.8/20/11 due to interlocking work the day before. When I phoned them on Sat. morning they said some one came on Friday and due to construction work they left and will not do it any more; but they didn't contact me or my contractor who I told that if they come show them the spot for re-work. Afterwards with repeated arguments they refused ill mannered way with me and later with my daughter. She is an architect by profession and had bad impression with
Spring Master and the lady at desk/phone named Christia or Octivia who had no manners how to talk. They just know how to talk one sided way and looks to us they had shed the blame on us for not to re-do the job.
I can't attach photo as it is above 2 MB size.If any one contact me I shall send by email the attachments I have.I need a lawer badly to file a suit against spring master.

Here’s my 2011 experience with SpringMasters – my review and rating.

In 2010, SpringMasters came by the door and provided lawn aeration at my home in Toronto.

In early March of 2011, being a target for repeat business, I received a telephone call from SpringMasters offering me lawn aeration for the Spring of 2011 at a good rate if I paid by credit card in advance. I agreed, gave my credit card info and my credit card was charged the next day at the agreed amount.

The aeration was done on April 3. As I was not home at the time, my wife paid the higher regular amount when presented an invoice at the door. So we have paid twice for the same work.

This would seem to be a minor mix-up, easily resolved.

On April 4, I spoke to the SpringMasters head office in Ottawa (the only contact provided on the invoice presented at the door). The person I spoke with seemed to agree this was a problem and that it would be looked into.
Receiving no refund or other response, I again contacted SpringMasters on May 11. The person I spoke with seemed to agree this was problem and that it would be looked into.

Receiving no refund or other response, I again contacted SpringMasters on July 25. The person I spoke with seemed to agree this was problem and that it would be looked into.

As of August 30, over 120 days later, there is still no resolution nor response to this problem.

Based on this experience, I can only recommend that you do not do business with SpringMasters.

David

Toronto

They come by the house soliciting every year. I don't normally hire anyone that knocks at the door. I did need an aeration done, so I hired them. I didn't notice until afterwards how the job was done. I thought it wasn't done properly. I contacted them, and they said the service would be re-done in a couple of weeks, when they will be in my neighbourhood. They came and this time it was done to my satisfaction. This is what I call good customer service. Unexpected, especially from a door-knocker service.

We have used Spring Masters on more than one occasion. Most recently, we used them in the spring of 2010 for driveway sealing. Spring Masters approached us for this service and followed through as arranged. The job was done efficiently and the driveway definitely had a "brand new" look after they were done.