The Sprinkler Company Inc.

Sprinkler Systems
Vaughan ON L4K 3Z6
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Sprinkler Systems
The Sprinkler Company Inc.
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95%

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Reviews by rating (past 12 months)

Reviews for The Sprinkler Company Inc.

Average customer rating:
9.8 10 (231 reviews)

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Marianne
Marianne
0 reviews Toronto, ON
0/10

Sprinkler service

Read great reviews on this company so hired them for a suspected leak in one sprinkler head. Explain to receptionist this was the issue and may require some digging. She said this was not an issue. When the worker came he wasnt willing to dig even as much as 6 to try to uncover the problem. He insisted it was a leak originating from our pool. I was certain so I began digging and he basically watched me. He left and later that week, my husband and I dug only 4 further around the head and uncovered a major leak. I called the company and asked to speak with an owner however the receptionist was clearly the gatekeeper and in spite of telling me the owner would call me back it never happened. Another individual called and said they would come and fix free of charge. This happened and instilled a bit more faith, however I made a mistake with this company yet again. I decided to give them a second chance by closing our sprinkler lines. The same worker who had been training when he fixed the leak showed up alone. He began asking me questions about the system that didnt even make sense. I was so confused. After about 8 min of doing nothing I discovered him on the phone FaceTiming a colleague trying to figure out to blow out the lines. He was showing our pipes to this person via FaceTime. He has no idea what he was doing. I pointedly asked him you have never done this before? His answer was no. He tried to insist he could somehow figure it out. I told him that I wasnt taking that chance on our system and unfortunately he would need to leave. In the course of trying to convince me to give him a chance it was apparent he had no clue how to operate the Rainbird system to even turn on a zone. I was so upset and again called the company to speak with the owner. Again I was told it wasnt possible and they would call me-
Never happened. This company is a disgrace. This company employs workers that are either completely inept or they do not train properly before sending them on job. Clearly if you can never speak with an owner there is an issue. Zero confidence in this company. Would never recommend.

Approximate cost of services:
$150.00
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Company Response

Dear Marianne,
Thank you for taking the time to share your feedback about your experiences with our company. We deeply regret that we couldn't meet your expectations, and we sincerely apologize for the inconvenience you've faced. We'd like to address your concerns and provide some clarification on the situation.
In both cases, the technicians went above and beyond in trying to provide a successful service. On the first visit, the technician was unable to locate the leak during excavation, which can happen. Unfortunately, sometimes leaks take time to form. In compensation, the second visit was provided for free and we didn't charge you for any parts.
Regarding winterization, in order to provide the service correctly, we need to fully understand how the system is installed and configured. There are many different options for winterizing systems depending on how they are assembled, age of system, type of timer, etc. When winterization through the faucets was unsuccessful, our technician tried to find a solution to the problem, most likely a pinched pipe, by contacting a technician who was already at your address. However he was asked to leave.
Unfortunately, sometimes we may not respond immediately, but we always respond to our customers within 2-3 business days. If you still have any concerns, our owner will be glad to address them. Have a pleasant day.
Regards,
The Sprinkler Company

Private User
Private User
Private User reviews Oshawa, ON
10/10

Their pricing was great

The Sprinkler Company was recommended to us from our neighbor and we were so happy with the result. They were quick to respond, punctual and their pricing was great (we had another company quoted the same product but was almost double the price).

Approximate cost of services:
$6,700.00
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Company Response

Thank you very much

Private User
Private User
Private User reviews Oshawa, ON
10/10

We will definitely have them back

We are extremely satisfied with The Sprinkler Company's work and the end result is awesome. My husband refers this company to all of his clients. we will definitely have them back to winterize our system.

Approximate cost of services:
$8,700.00
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Company Response

Thank you!

Private User
Private User
Private User reviews Oshawa, ON
10/10

We are recommending them

They completed the work on time and budget. They arrived as promised and cleaned up after the job. Our garden has never looked better and we are very happy with our decision to use this company. We are recommending them to all our friends and you should definitely give them a chance to win your business.

Approximate cost of services:
$5,600.00
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Company Response

Thank you!

Private User
Private User
Private User reviews Oshawa, ON
10/10

I have absolutely no issue referring this company

I have nothing, but positive things to say about The Sprinkler Companys work. They are an extremely hard working and honest persons. The system they use only utilizes the best parts in the market, from the heads on the sprinklers, to the pipes in the ground to the control unit. They worked extremely hard and were very detail oriented to ensure job was done to satisfaction. I have absolutely no issue referring this company to others and would gladly provide a reference. Thanks for a job well done.

Approximate cost of services:
$3,400.00
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Company Response

Thank you!

Private User
Private User
Private User reviews Oshawa, ON
10/10

Great working with them

The Sprinkler Company team is very competitive price wise. More important are very willing to listen to their customers. I would give them 12/10 hands down. Great working with them. Cheers.

Approximate cost of services:
$6,500.00
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Company Response

Thank you!

Private User
Private User
Private User reviews Oshawa, ON
10/10

A great service

I got three quotes and not only was the price the best but I could tell they were very experienced and knowledgeable. A great added service is after the installation they make a special appointment to come over and explain everything to you and show you how to program the system if needed. No need to read a confusing manual and try to figure it out on your own!

Approximate cost of services:
$5,400.00
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Company Response

Thank you!

Private User
Private User
Private User reviews Oshawa, ON
10/10

I will use them again

They went above and beyond, answered all of my questions and was very thorough inside and outside to ensure my sprinklers were ready for the winter season, great job. I will use them again and would recommend this company.

Approximate cost of services:
$6,500.00
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Company Response

Thank you!

Private User
Private User
Private User reviews Oshawa, ON
10/10

Very honest

They were prompt, professional, and even only come to our place twice a year, remember where everything is. Some of the heads were damaged, but some just totally failed, but they didn't just ask us to replace every one of them, just the one that have failed, and advised us of what to watch out for to prevent further damage to the ones that are damaged already. Very honest.

Approximate cost of services:
$6,500.00
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Company Response

Thank you!

Private User
Private User
Private User reviews Oshawa, ON
10/10

The team was very friendly

I called The Sprinkler Company to have a sprinkler system installed. I was very impressed with the customer service, and the price. The team was very friendly, I felt like we know each other for a long time.

Approximate cost of services:
$5,400.00
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Company Response

Thank you!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Sprinkler Company Inc.

The Sprinkler Company Inc. specializes in the design, installation and maintenance of automatic lawn and garden watering systems, garden Led lighting systems for private and commercial property. The Sprinkler Company Inc. also offers servicing of all types of existing irrigation systems, including system opening, closure, and repairs. *** We provide ...
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