North York Roofing

The original owner was 1 of the best contractors I have ever experienced in any field anywhere. For those of you who dealt with him when your roof was installed, please realize that since he passed away and his relative has taken over the company, you are not dealing with their reputational quality and service. Quality - my roof is 3 years old and huge chunks of shingles flew off in yesterday's windstorm. Same thing happened last year and we did not even have winds as bad as yesterday. Had a roof inspection just after installation and was advised of incorrect installation around vent stacks. Tried contacting current owner - he will never return your call. So if you have fond memories of the old quality quality and service - forget it. There is no quality or service with the current management.

Here is current BBB summary:
Business Profile
for
North York Roofing Team
Roofing Contractors
ADDITIONAL BUSINESS INFORMATION
See all additional business information
Believed to be out of business: According to information in the BBB files, it appears that the company is no longer in business. The phone numbers the BBB had for this company are disconnected, and directory assistance does not have a listing for this company. The BBB's mail to this company has been returned as undeliverable. If you have an unresolved dispute with this company you may wish to seek legal advice.

I spoke to Dave Thompson after the recent wind storm to repair some shingles. He said he'd call a few days later to set up a time. After three weeks and leaving repeated messages, nobody returned my calls. Irealize it wasa busy time but at least my calls should have been answered as I had my roof installed by North York roofers in 2007. At that time I dealt with Ron Sheridan who was very much involved in client satisfaction. Unfortunately he has died and it seems his values are not being carried out by the company now. I had to find another roofing company to do the repairs.

Ron was a wonderful person and had been more than a contractor to my family for more than 14 years. Since his passing this company has not only lost the outstanding customer service he provided but they are betraying their customers by denying the warranty that was provided to them when they had their roofs done by the company. My parents have called the company for over a year to ask them to fix their roof as the job that was done 3 years prior is causing a major leakage but they are ignoring all their calls although they had a 12 years warranty. Ron would not have done that so this is highly disappointing.
We will be discussing our options with an attorney but wanted to warn everyone else not to use this company in Ron's absence.

North York Roofing installed a new roof in Summer, 2008. Workers threw cigarette butts in surrounding garden. In 2009, raccoons found their way into attic; North York Roofing claimed that was not their responsibility. In Summer, 2011, heavy rain came through roof and crashed part of ceiling to ground. In May, 2017, heavy rain came through kitchen ceiling 5 times. Shingles flew off over the years, and Sheridan made us pay for their replacement - so much for his "guarantee". Water seeped into kitchen again on June 22, 2017.
See below, photos of kitchen ceiling damage after only 9 years of North York Roofing roof installation.

I believe the worth of a company is best assessed,a month,a year or even years after the job is completed.
My roof is 17 years ,looks great,was a breeze doing the job,very fast,
and yes they will be on top of my list when a replacement is required.

i got 3 quote for my roof. 2 of them are very similar but Ron from North York Roofing also offered to help process a claim with IKO for the defective existing shingles.The claim resulted in a savings of $300. The job was completed on time and on budget.

I have been using North York Roofing since 1997 for various roofing jobs. Their prices are reasonable and the quality of the work is quite good. They do honor their warranty/guarantee as one time I needed to call them in for an issue with the shingle manufacturer. They came back and completed the work.

Came on time for estimate, estimate was decent and he seemed honest. Delivered shingles a week before schedule date with no notice. Had to scramble to move & store vehicles. Said he would start the next day. Took the day off work so we could move summer vehicle out of garage and no crew showed up. When called, didn't know who we were and when expressed our displeasure with lack of communication were told that "we wouldn't get along well with him" and he picked up shingles and left. He plays by his own rules and sends the message that he doesn't need or want the business.

Ron answered our call promptly, arrived for an estimate as agreed. The estimate was very reasonable. The work was started on time as promised and except for a day's rain delay, was completed satisfactorily and in a timely manner. The estimated price was the final price.