A Buhler's Moving & Storage

This company is not above board. They change invoices after you’ve signed them and charge you weight on fuel. Their “storage” facility is a filthy garage with a cardboard wrapped around your things. Do not recommend!!!

AVOID this company. They lost 2 boxes of irreplaceable heirlooms, furniture, broke items and lamps, over charged by approx. $2000, didn't actually weight the shipment as the contract states, but charged the scale fee amongst other over charges. They refused to correct this any way after multiple attempts. They would not wear masks in both locations the entire duration of the move though it was peak Covid (end of March) and mandated by law in both Alberta and BC. They are the least professional company I have ever come across. In my case and many other reviews I have now read, they will over charge and just put what they want on your credit card, without your permission at times more than once. We were given an estimate on the phone of max 7000lbs. Once the company came to see what the load would be (they sent Aftab) he said max 5500lbs and that they weigh it (hence the added weight scale fee that we were charged for). They did not weight it and just charged for the full 7000lbs, even though Aftab, once the truck was partially full said his estimate was correct and it should be approx. 5500lbs and will be billed accordingly once they went and weighed it. Ron admitted they did not weigh the shipment becuase apparently "he's been in the business long enough to know the exact weight by looking at the load once on the truck". He could not produce a weigh scale document, as it was never weighed. We had also hired Aftab directly to take away extra junk - after he and his team emptied the house. So he knew exactly what was left, plus we provided him pictures room by room. Aftab quoted in writing $400 FIRM said it would be 2 guys, 2 hours. Without any invoice or conversation Ron proceeded to charge the credit card on file that is not even mine (we said we were paying cash for this portion) almost $1800.00 and wrote on the invoice (that I had to jump through hoops to get) that it was 10 hours and 3 guys. We had a property manager on site the entire time and a neighbours camera that clocked the guys in and out in under 2.5 hours for this as quoted. Even though Buhlers then agreed that the guys where there only 2ish hours after many calls and Sue acknowledged she knew we were way over charged - NOTHING was credited back. They just stopped returning phone calls or replying to emails. They are all in on this - Sue, Ron, Aftab. They each say something different and point fingers/blame one another for miscommunication but ultimately manage to swindle the customer out of a lot of money and provide a terrible service. We now have half our china set missing forever and a dining room chair to complete the set gone, amongst other things. Ron sends his guys out representing the company (in our case Aftab), they give the estimate, bring the contract, have you sign it and make all these promises and provide quotes for other services they offer on the spot (junk removal etc)- then behind the scenes Ron just goes ahead and charges any credit card on file for far more than what was agreed upon. If you want to be mislead, have your belongings go missing and be broken just to then be grossly over charged, then these people are for you. If you search on line you will find many similar bad reviews. If you head to the BBB site and look them up, there are so many complaints. If I had not been so grief stricken when having to empty my parents house after the very recent loss of my mother, I would have done my research and NEVER used this company. Worst Experience EVER!

I was quoted 1500$, was charged 2000$ without consent. Several items were destroyed and broken and they wouldn’t allow me to write up a claim with their insurance company. I do not believe this company has integrity or any concerns for the items they move

Fantastic service for start to finish. Sue was great booking my move and reassuring me through my concerns. Their movers were on time and fast. Would recommend these folks to anyone.

I found Buhlers when I was in a bind after another company bailed on us. The office staff I spoke to and the two guys who showed up to do the actual moving were pleasant and personable. The cost for moving and storage was about half of most of the other quotes I got and they were able to accommodate my tight time line. Highly recommend this company.

I hired Buhler’s Moving for a piano move. They were prompt and helpful over email and communicated well with me the day of as to the plan. Their first appointment was longer than they planned and they made sure to contact me right away to let me know they would be by a bit later. Three gents showed up and I didn’t have to do a thing. They took care of the floors and walls and were super quick.

A very friendly business - seemingly family-run. The movers showed up on time, and with everything they needed to properly wrap and transport my belongings. Good-natured guys and very respectful of my belongings as well.

They worked steadily, and were careful to avoid soiling the floors in my new home by laying down runners and so on. I was really pleased that the service matched my expectations and I would call this business again for future needs.

If I could give zero stars I would, Absolutely the worst company around. We moved from Calgary to Nanaimo and on the day they were coming to pick up our stuff a friend had warned us Not to use them. Unfortunately that turned out to be true as one of our TVs were broke on the way. When we called and spoke to Ron he stated we were lucky our stuff even made it at all (good business owner). He then proceeded to say we never purchased insurance, which was never offered to us. From there he told us that he had a tv for us and to speak to one of his employees named joe, wasn’t able to get a hold of him for 3 months. All in all a terrible experience and Ron is an untrustworthy snake with absolutely no idea how to run a business. Hire them at your own risk!!

The movers were very pleasant on the move. Hard working and quite efficient with the job they did. I would highly recommend these movers and would use them again. Great bunch of guys.