A Buhler's Moving & Storage

If you hire this company, please, please make sure you get a professional quote with actual numbers, amounts and do not just believe written or verbal statements. Ensure if you have asked for a "few" boxes because it's a small move and you have pre-packed most things already, that they don't later charge you a $100 on the bill and the owner tries to tell you that you used a huge number of boxes. There is a real disconnect between the owner and the movers he contracts out. Make sure if the movers are an hour late that you make note of it by making them rewrite the time or sign that they were an hour late. Also, if they left an hour and a half before they said they did and you were kind enough to drive them over to the local Tim Horton's where they wanted to get a beverage, that they don't later charge you for that and refuse to sign the bill. Check out moved items if you can. If you have a damaged top drawer of your desk and it cannot pull in and out properly anymore you will want it documented before they leave or they will not reimburse you for it. No matter how nice the movers appear to be, check in on them regularly as one might take 3 hours to fill two wardrobe boxes (everything already on hangers!) and put clothing from two shelves and 6 drawers into 3 boxes.
Without them coming to see what you are moving, you don't have a lot of recourse because the owner, Ron, believes "his guys". I was quoted in an email, half of what I was charged and had to pay. I had no appliances, no beds or bedroom furniture, or any of the bulky heavy items in a usual move. This was for one person who moved a very small amount. Just really protect yourself as a consumer and make sure they some see what you are moving, you get a SIGNED quote and then immediately refuse to sign anything the really "pleasant" guys tell you is not a problem. Do not believe that you have any recourse once they have left.

We only went with Buhler's because they are cheap. Dealing with the owner, Ron, was such a headache as he is dishonest and has very poor communication skills. We moved from BC to AB and we were first assured that our belongings would be picked up on April 24, stored for us, and moved to AB for May 1st move-in date. We were informed of a truck breakdown and told that our things would not be picked up until April 30, so we had to make other arrangements for the movers to pick up our things, which we were fine with. However, we were in Banff on May 1, but we drove out to Calgary to meet the movers and let them in. They never arrived. After finally getting through to the office, we learned that our things would be a WEEK LATE. No one had contacted us to tell us this, and we wasted time and gas money driving from Banff to Calgary to meet these people. The lady in the office had no power but she gave us Ron's cell number to try to come to a fair solution. All of our things were with the movers, and we had to buy new items to satisfy our basic needs to survive for the next week (ie: an air mattress, bedding, cooking supplies, etc). When we finally got ahold of Ron, he had the audacity to yell at us over the phone. Yes, this business owner thinks it's appropriate to yell at his paying customers when everything is clearly his fault.

Long story short - if you use Buhler's, you will learn that:

1. Ron is an awful person to deal with, and he will yell at YOU (even if you are a reasonable person who just wants to come to an amicable solution).
2. He will not communicate ANYTHING with you. He will not respond to any emails or voicemails, and you will be left wondering where EVERYTHING you OWN is and what you need to do to in order to get your belongings.
3. Your belongings might arrive late - ours were a week late and we needed to waste money buying things we didn't need just to survive the week we hadn't planned for. Ron gave us twelve different excuses and none of these stories seemed to add up with what the receptionist in the office had told us. He also got very agitated each time we wanted to know what was going on.
4. The movers might break at least one piece of your furniture. They broke a standing wardrobe and just left it in BC.

Save yourself the headache and pay the extra $500.00 for a reliable company.

* As a side note, I would like to say that Aftab is a great employee of this company, and he deserves better. He was one of the movers that delivered our belongings, and he was very kind, reasonable and professional. Ron tried to overcharge me by $30, and when I explained everything to Aftab, he reduced the price and I paid what was agreed upon. He also gave us a free couch and chair for our trouble.

I wish I had gone to this website and not BBB. It's been 10 days since the move and 9 days since I called Ron to ask where my bed hardware is. I finally called him again tonight and while I was his best friend when I was booking the move he now doesn't remember who I am. His movers smashed a mirror taking it upstairs and didn't tell us. They changed our move date and didn't explain why
His truck leaked oil and we were told later that they had to put our load in a different truck. That would explain the missing boxes and smashed breakables. Do yourself a favor. Pay a little more for a quality move. At least you'll have a bed to sleep in. I wasn't happy with the experience.

Ron, who runs this company, comes off as a very friendly guy, but he's a terrible person to give business to. Firstly, they do not pack your items safely like they say they do on their website. They don't do any packing AT ALL. They broke a beautiful painting and a shelf without having mentioned anything to me before it had already arrived at the new location. Actually, the broken items didn't even arrive at the new location - they threw it away without telling me. When I asked Ron about what happened, he told me, "It's too bad, you should have packaged it." and "Well, you should have bought insurance." How about that? According to his website, "customized crating of pictures, glass, and marble" is included in his services. I read it out-loud to him on the phone. He then told me that these are a special-order service, and they must be requested prior to the loading date. Yeah, right. Even after proving him a dishonest man, Ron refuses to compensate for the painting that his company destroyed trashed. Heck, if you're going to swipe my painting, at least sell it for some cash. Don't just dump it, that's just mean. He insists that it isn't his responsibility to make sure his customers get what they paid for - a COMPLETE QUALITY SERVICE.
What Ron is suggesting is that he is SOLELY responsible for the transportation of your items, because he doesn't give a damn about the quality of his service or making you happy. How's that for a mission statement? Stay away from this company.

P.S. Also, they will run their shoes on your carpet, they will not provide any of the packing services listed on their website, they don't come prepared with disassembling tools, they will not properly reassemble your pieces upon delivery, and worst of all: they will be dishonest to you.

This company has taken advantage of elderly people needing to move out of terrible living situations. They over charged my mom who is 70 years old. They also caused damage to her vehicle and refused to cover damages.

I had my furniture stored here for almost 3 years, when we finally picked it up it was stored in the back of this beat up truck thy didn't use anymore, not in a heated storage unit like the website says. They charged me $131.00 a month for this!!! I don't recommend that anyone deals with this company!!!

This company is pretty good, just had some scratches to the furniture when they are moving. They are quick to respond. If you get an hourly rate, they will wrap all your furniture and take their time, but if you get a flat rate, they move quicker. Overall pretty good for the value.

I hired this company to move and store our furniture and all of our house items, the storage cost was reasonable at $300/month, $2000 to move from house to storage to house. The guys that moved our furniture were nice enough, however they didn't put a lot of runners in the house (only 2) and I have 3 floors and a basement, so at first they did take off their shoes but at the end they just walked in with their shoes on. They said they ran out of runners??? Also they did not put any of my furniture back together as they had said they would, their excuse was the other team took all the tools and left them with none. All in all, I was ok with the work done, I'm sure there are other companies that provide better service, but maybe you'll have to pay more?

The movers were refered by friends and they lived up to our expetations. They arived promtly and were courteous, and took great care to ensure no damage of the homes and property. We were so satisfied we even tipped them and tipped them well!