Montorio Homes Ltd

BUYERS BEWARE
Complete nightmare dealing with this company -everything from broken windows installed, granite countertop cracked and broken, kitchen tiles that needed to be re-grouted-very poor craftsmanship in general ! Phone calls not returned-scheduled appointment not kept causing lost time at work waiting for workmen that don't show up.
A total nightmare ! After 4months of dealing with this company , many issues are still not resolved. I have absolutely nothing good to say about this company.

Buyers beware! Read all comments that follow this as we have experienced the same problems- deficiencies still waiting to be fixed after 4months-unanswered phone messages- rude customer service people. This will cost you more than money- the stress in dealing with this company is unbelievable .

I would NEVER build another house with Montorio Homes again!! After a several unanswered emails, I called the office to speak to someone in particular and after waiting on hold the receptionist disconnected my call once she asked a few questions. Very disappointing! You put your trust in a business after they assure you they will take care of you and in the end you are just a transaction.

Bought a new Montorio spec house in 2012. No move in inspection, deficiencies take repeated requests to have any action taken. Staff is rude, owner of the company called and was rude for 10 minutes before he realized he had called the wrong person. Still waiting for a rough grade after a year and two fails.

I would NEVER hire this company as their quote was doubled and we weren't informed for months after it was completed. When we signed the contract with Garth, Gil, and Vince the wall was fully opened up so there were no suprises as to the amount of work required for the job. We paid what we were told was the final bill only to find another bill arrive later. You can't depend on what they quote you because they think you should have an open cheque book. Their own miscommunication and improper paperwork doubled our price and we were NEVER at any time told this until we got another bill. Save yourself some grief and anxiety...don't hire these guys.

Would never consider Montorio again. They build nice looking show homes but when they build yours for you they don't compare...Our sales lady Patty was rude and unorganized. She always made it seem like she had something more important to deal with then my issues. Site supervisor Carlos seemed good but had to go through Patty all the time so there was always a delay and mixed up messages. Various crooked walls that I pointed out on the walk through and nothing was fixed. Out bathroom wall is about 2" out by the end. Various things that aren't fixed from walk through. Paint on most switches. Found pink insulation and sawdust in the ducts that have been "cleaned". Closet organizer ripping out of wall and nothing is even in the closet. One wall has such a crooked stud that the central vac and electrical plug aren't even flush with the wall. I brought it up on the walk thru and still haven't heard back. Eavestroughs are filled with wood, staples and other debris. Stairs squeak, walls creak. 13 months build time and various excuses (framer, finisher, permits, blah blah blah)
Not impressed with build and guaranteed we will never build with Montorio again.

We had/are having the worst experience building with Montorio Homes. Our sales guy never followed through on what he said he was going to do and was extremely unorganized. So bad that we have been iin our house now for close to three weeks and things we spoke about with him two months ago still have not been done. Once we got rid of having to deal with him, we thought things would change. Unfortunately, Montorio promises you things and they don't come through on anything. They say they will make sure things are done properly and will contact trades, little to find out none of the trades had been spoken to and we are living in a house where our builder is probably laughing because they have our money and it's not even close to a standard that it should be. Do NOT build with Montorio if you like people to follow through on their word and to treat you like you matter. Horrible experience.

We had a great experience with Montorio Homes. We were able to meet directly with the design team to customize our home, we had a great deal of attention from our sales rep and construction was top notch.

Looking forward to building again someday.

Happy with work done, ensured that every tiny thing was completed. Happy with result and general contractor even though the trades subcontracted out were a bit disorganized. Would recommend them to others.