Had our furnace ducts cleaned today. Company advised us the ducts were not cleaned after the house build: chunks of drywall and debris. How disappointing. One of the many problems with this company. I do not recommend.
- Company Response
Thank you for your comments. As a reputable home builder with many active memberships to professional home building institutions within the Alberta and Edmonton market, we make great efforts to ensure our customers receive a quality product for a competitive price. We partner with only highly experienced and reputable sub-trades in the industry. Our records show that the issues with your house were not brought to our attention. We have a highly efficient customer service and warranty department that could have assisted you with any issues regarding your home. It is part of our standard process, that ducts are cleaned prior to move in of all customer possessions.
Again, as mentioned in our response to your Google Review, please do not hesitate to contact us at any time, if you have any further questions or concerns regarding your home. At Montorio Homes, we take customer surveys very seriously as we hope every customer receives a positive experience when building home with us.
Best Regards, The Montorio Homes Team.