We purchased 17 replacement windows.
I really would like to recognize and acknowledge the owners personally and the team at DEL Windows. The complete Purchase experience has been nothing short of exceptional!
Here are some of the reasons we are so pleased.
In initial conversations, it quickly became apparent that they listened closely to our wishes and needs and then made recommendations about windows. The representative was the most knowledgable “sales contact” that I came across in the multiple companies that I approached. Not only were they knowledgable, but they were willing to share and “educate” me on the finer points. I was very appreciative.
The order process was simple and straightforward. You and your staff iterated a few times to make sure that you had all of the required information and that I was measuring properly for the replacement windows.
The phone contact person was an exceptionally efficient and very personable representative of the firm. We were in communication a number of times and on every occasion she was very personable and pleasant. She also is very knowledgable. If she was not sure or needed to check with someone, she was upfront about it, would make a commitment about “by when” she would get back to me and she never missed on her commitments.
Even the DEL Delivery truck driver and assistant were pleasant, efficient and handled the product with care while unloading the delivery.
Our initial impression of the window construction and quality of the glass units is very good. The fit, the cleanliness and the glass clarity look excellent.
It has been plus 30 degrees C over the last few days. We are noticing a major improvement in the the insulation value and the benefit of the LowE glass already.
So in summary, we are very satisfied customers.