Durabuilt Windows & Doors

Windows & Doors Installation & Service
10920, 178 street NW Edmonton AB T5S 1R7
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Reviews for Durabuilt Windows & Doors

Average customer rating:
7 10 (166 reviews)

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Durabuilt Windows
Durabuilt Windows
0 reviews Beaumont, AB
0/10

New construction 2008

9 windows supplied by Durabuilt Edmonton. During first year one window failed, replaced on warranty, it leaked. New installer came, remarked that the previous pane was cut too small and was wrong type of glass. (Not Argon Gas). Last year we had two windows fail, had them replaced under 50% warranty’s. With labour cost the warranty is negligible. Durabuilt requested credit card at the time of initial call. Actual billing occurred a year later, they still had our credit card information on file, put it through without providing any invoice. This year we have three more sealed units fail. Included is the initial unit that was replaced. I am getting another supplier replace new units with triple pane windows now. The price is very comparable to the Durabuilt price charged under 50% warranty and for double pane windows. Customer Service and quality of material gets a failing grade.

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Company Response

Thank you for taking the time to provide your feedback. We appreciate the time it took you to fill in your concerns of your unfortunate business experience. We greatly apologize for the inconvenience caused. Could you kindly please provide your full name and/or order reference number so we can investigate this further and get back to you with a resolution?

Thank you again for your comments. We hope that you will give us another chance to serve you.

Private User
Private User
Private User reviews Edmonton, AB
0/10

Sales Consultant messed up my order and now won't fix it

Absolutely terrible customer service. The sales consultant I've been working with put the wrong specs on my order form and foolishly I trusted that he did his job properly.

Now that I've received my $2,000 patio sliding door, Durabuilt won't do a thing to help solve the problem because "I had the chance to review and sign the contract and catch the error before the order"

Sorry Durabuilt, but if your salespeople can't take an order properly and then their solution is "Go sell it on Kijiji and then call me when you want to order a new one" that is just terrible customer service.

I highly do not recommend using Durabuilt Windows and Doors if you're doing a home renovation of any sort.

Also, the fact that they don't have reviews enabled on your Facebook page is very indicative of the quality of service they offer.

1 of 1 people found this review helpful.
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BKollman in Edmonton
BKollman in Edmonton
0 reviews Edmonton, AB
10/10

Outstanding Customer Service and High Quality Windows

We had a small project to replace a few windows where the frames had been rotting out. We learned about Durabuilt's renovation division so contacted them. All of our interactions were impressive! From the initial meeting with Steve, who was very responsive and came to our home to assess our requirements and make professional recommendations on what to fix/what to replace; through the contracting , scheduling and admin process; to when Ryan and Ben installed our windows - we were impressed with the knowledge, focus on customer service, and high degree of professionalism of this team. And we love the windows! They are a key feature in our bathrooms now.

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Company Response

Hello BKollman! Thank you for leaving us such a wonderful review! We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently, and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

Meridee in Sherwood Park
Meridee in Sherwood Park
0 reviews Sherwood Park, AB
2/10

condensation in between panes

we were originally very pleased and recommended them to our friends.
slowly our windows are fogging up. We are being charged over $700.00 to have 3 of them fixed. the worst part is this will continue to happen. they have a 20% fail rate and when you spend thousands of dollars on windows and they don't tell you this and we are on the hook for this. Do not use this company. research other window companies and ask about this problem.

1 of 1 people found this review helpful.
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Company Response

Hello Meridee, thank you for taking the time to write a review. We sincerely apologize that your experience didn’t match your expectations. We are always looking to improve our customer service and our overall client experience. This review has been forwarded to our client support team but if you could also please send your contact information to connectyou@durabuiltwindows.com, we will have our team contact you. We would love to make things right if you give us another chance.

Private User
Private User
Private User reviews Edmonton, AB
8/10

Windows and Installation

Durabuilt 's provided windows and installation services to replace our main floor and basement windows. If not for the minor issues with basement windows, I would have given 5 stars. Steve and the installation crew were open to the feedback and took good care in addressing my concerns with the basement windows. I hope that the provided feedback will help Durabuilt provide even better services to the future clients. Overall, I am happy with the decision to hire Durabuilt for their services and would recommend supporting local windows manufacturer for your future windows replacement project. Durabuilt, target for five star.

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Private User
Private User
Private User reviews St. Albert, AB
10/10

Window installation

very professional and did a wonderful job in such a short notice. we appreciate everyone's efforts to get this done before Christmas. Cleaned up as they went along.

Merry Christmas

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Company Response

Hello! Thanks for taking the time to share your humble opinion on Durabuilt Windows and Doors. We take pride in giving outstanding products and service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to do business with you again and please bring all your friends and family. We will ensure they all enjoy the same quality of product and service as you have.

Elena in Edmonton
Elena in Edmonton
2 reviews Edmonton, AB
2/10

Window Units Seal Poorly Manufactured

I purchased a new home that installed durabuilt windows about 3 years ago and the windows were great until recently I noticed 1 of the windows had condensation in between the triple glass panes and when I called durabuilt they told me it’s likely due to the seal being broken and they would replace the glass under warranty but we would need to pay $200 for the labor as labor warranty is only for 2 years. Well now a few weeks later we notice that this is happening to 2 other windows on the same side of house. My question is why is this happening unless the window units are not sealed property during manufacture, and if this is a defect in the craftsmanship of durabuilt windows we should not have to pay anything out of pocket to get them fixed. We’ve owned other properties with windows made by other window companies and have never experienced this. I will be contacting durabuilt again but I’m hoping someone contacts me from this review to rectify the situation. I’m also concerned that even with the replacement of the glass and the seal this would happen again and again every 2-3 yrs.

1 of 1 people found this review helpful.
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Company Response

Hello Elena, thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We are available to discuss your concerns any time, please email us at connectyou@durabuiltwindows.com to discuss things further.

Allan and Denise
Allan and Denise
1 review Spruce Grove, AB
10/10

Renovation

We were looking to replace some windows in our house and found out that Durabuilt had the sizes we needed in stock. We went to their location and picked up 4 new windows with full warranty included.
This past winter one of the windows cracked. We called Durabuilt and told them about the crack and sent in a couple of pictures. Our issue was handled immediately, and very quickly and professionally. Our window is fixed and looks great. From the very first email I sent, to the lady who handled our case, to the lady who scheduled the appointment, and to the gentleman who did the repairs - thank you all. It is nice to know that a company stands behind their word. We
will definitely be back and will send recommendations. We just wanted to say "thank you for the best customer service we have had
in a long time.

0 of 1 people found this review helpful.
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Company Response

Thank you for trusting Durabuilt Windows & Doors and for the great review!

Cheryl in Edmonton
Cheryl in Edmonton
1 review Edmonton, AB
10/10

Window and Door Istallation

Very pleased with the service and installation of our new windows and doors in older home. Sales department was very helpful and answered all of our questions and concerns. Great follow up and attention to detail! Steve was top notch and very eager to get everything to my satisfaction. The installers were wonderful. There craftsmanship to greatly appreciated. The new windows had to be re fitted into existing high profile casements. Not a easy task but Glen and Jerry were fantastic! Durabuilt is lucky to have them as installers!! I can not say enough about them.
We did have a few bumps along the way but Steve was more than willing to work with us to come up with a solution that was acceptable. Appreciate his attention to detail and working with us on the project from start to finish! Windows and doors look fantastic inside and out. Very happy customer and would not hesitate to recommend Durabuilt.

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Company Response

Hi Cheryl, thank you for the positive review. We are happy to hear that you had a great experience with us. Enjoy the windows and doors! :)

Private User
Private User
Private User reviews Edmonton, AB
0/10

10 Windows replaced in a 40 year old Home

Terrible installation. They did not seal the new windows or shimmy them. I have extensive water damage. They came back 11 times to try to fix them, always with different excuses. I had water running down from my top floor window into my basement windows (through my walls). Very stressful.
They don't use their own installers, they use contract installers and they kept telling me "Well its not our fault we didn't install these".
The pictures are a final product of my New Windows. The pic of the window that the sun is shining through was not insulated, they just covered it up with caulking. And the pic of the wet window. That water is on the inside of my window not the outside.

1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Durabuilt Windows & Doors

Windows are the essence of the home.

They welcome the comforting warmth and glow of the sunlight inside, open up to embrace the fresh springtime air, and allow you to experience the beauty of the world around you. Our windows make everyday life a little brighter, with high-performance values, enhanced energy savings, a wide array of colour options, superior design details, and unprecedented smooth movements.

At Durabuilt, our approach to windows is simple. We believe in innovation, operational excellence, and creating consumer connections. We understand that a home is more than just walls and windows; it’s a place where memories are made, children grow, and worlds are shaped. We are committed to creating and providing the best solutions for you. It’s never been so easy.

Visit our website to learn more https://www.durabuiltwindows.com

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
- PVC windows - Aluminum clad windows - Laminate color options - Commercial windows - Custom design and shape windows - Composite entry doors - Patio doors - Garden doors - Decorative doors - Custom designed doors - Tilt/turn Windows
SERVICES
- Replacement Services offered in Edmonton (780-463-4466, x2034) and Calgary: 403-723-0410 - Installation services year round
BRANDS
Alpha, Omega, Hybridex, Vivace, Super Spacer, X-Drive, Therma-Tru, Classic-Craft, Smooth-Star, Fiber-Classic, Thermo-Guard, Econo Star
STYLES
WINDOWS: Slider,Tri-Slider,Quad-Slider,Single Hung,Double Hung Casement,Awning,Picture,Bay,Bow,Custom Designs & Shapes, Unique Glass,Grilles & SDLs, Accents, Skylights DOORS: Fiberglass,Grilles Between Glass/Internal Grilles,Garden Doors,Sliding Patio Doors, Tilt/Turn Windows.
SPECIALITIES
- Manufactured at our 180,000 sq.ft. facility in Edmonton, we can customized any window or door -First with state of the art technology to bring Tilt/Turn windows in Edmonton
WEBSITE
http://www.durabuiltwindows.com
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
400
LICENSES
ISO 9001, ISO 14001, OHSAS 18001
MEMBERSHIPS
Only IMS Certified Window & Door Manufacturer -CSA Certified Manufacturer -Energy Star Partner
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Please visit www.durabuiltwindows.com for detailed warranty information.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.