Durabuilt Windows & Doors

Windows & Doors Installation & Service
10920, 178 street NW Edmonton AB T5S 1R7
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Reviews for Durabuilt Windows & Doors

Average customer rating:
7 10 (166 reviews)

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DDL in Edmonton
DDL in Edmonton
1 review Edmonton, AB
8/10

Window Glazing Units - House

Our window glazing unit replacement job is now finished and well done! I must say the installers were excellent. Fast and professional. Job that was going to last all day long lasted about half a day. We are very pleased with the outcome.

Review has 1 previous version
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Company Response

Hi DDL, thanks so much for the feedback! We are thrilled to hear that your experience is going well so far. Keep us posted on the progress :) Thanks!

Marissa Rae in Edmonton
Marissa Rae in Edmonton
1 review Edmonton, AB
10/10

Great Customer Service and Product

We have dealt with Gord in the past, and was super happy to deal with him again. I highly recommend him as a sales agent. He was friendly, helpful, honest, knowledgeable and quick to respond. We were getting our two front bedroom basement windows replaced and our upstairs bedroom window replaced. Gord was super helpful in getting us the information we needed about the new rebate. The installers were quick and clean and the windows look awesome. Just recently we had a pressure crack due to the up and down temperatures and it was covered under the warranty. I love durabuilt and would recommend them to everyone.

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Company Response

Hi Marissa,
We are so happy to hear that your complete experience with our Durabuilt team has been a positive one! Thanks for the recommendation. Enjoy your new windows!

Private User
Private User
Private User reviews Sherwood Park, AB
9/10

Window Upgrade

Overall we were satisfied with the product and the install, would have liked all windows to open and close with the same amount of effort, the service person assured me there was no problem, Hmmm?

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Company Response

Thanks for the feedback! Please reach out to us at connectyou@durabuiltwindows.com to explain the concern further and we'll be able to provide some recommendations/ assist from there. Thanks!

Tailung in Edmonton
Tailung in Edmonton
1 review Edmonton, AB
8/10

House refurbishment

Average finish but an awesome price for triple pane windows. And most of all, amazing quality of the aftersale service. I will buy some more. Good delivery service too and respect of the schedule.

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Company Response

Hi Tailung,
Thanks so much for your feedback! We are pleased to hear that your triple pane windows and quality of aftersale service are amazing!

RBJ in Edmonton
RBJ in Edmonton
1 review Edmonton, AB
10/10

Replace 3 Doors

Gord came out to my home, provided an estimate within a couple days. Estimate was very competitive to the two other quotes I received from other suppliers. Crew was scheduled for install, crew completed work, no issues. Professional.

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Company Response

Hi RBJ, we are pleased to hear that you had such a great experience with our team, more specifically Gord and the installation crew! I hope you enjoy your new products!

purch in Edmonton
purch in Edmonton
1 review Edmonton, AB
0/10

replace all windows in a mobile home

Wanted a quote on replacing older mobile home windows. My Husband talked to a salesman on the phone,he wanted my husband to measure the windows. My husband said he didn't know how and the person told him to go outside and measure them. Does durabuilt know how to instal mobile home windows? These windows are the same size inside and outside they are aluminum sliders . We didn't get a quote and we shouldn't have to measure them.We need 2 doors replaced as well.I guess we will go elsewhere?

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Company Response

Good morning, I apologize for the inconvenience you've experienced with the measuring of your window- you were likely sent to the wrong sales department for your specific needs. If you're able to provide me with a point of contact, i'd like the opportunity to reach out and put you in touch with a sales consultant more aligned with your request (or- feel free to reach out to us at marketingsupport@durabuiltwindows.com and we will set you up from there).
Thanks!

10/10

Windows and Doors

Do It All Contracting has been dealing with Gord and Durabuilt for over ten years. Not only is Gord a great salesman, but also a good person who makes our clients feel very comfortable when meeting with our clients. For all of your window and doors needs, I recommend that you contact Gord from Durabuilt. He is great!
Thanks Gord.

1 of 1 people found this review helpful.
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Company Response

Good morning Joe, thanks so much for taking the time to leave some feedback on our page! We really appreciate it and are pleased to hear that you have been experiencing such positive service from our team, more specifically Gord.

Growly About Windows. in Grande Prairie
Growly About Windows. in Grande Prairie
1 review Grande Prairie, AB
0/10

Horrible service.

Purchased their best windows. Triple glazed, double argon, double low e for my net zero spec’d House. Units losing seals. No customer service. Take your money, no service. Run away.

1 of 1 people found this review helpful.
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Company Response

Good morning, I am sorry to hear of your frustrations with the windows losing seals. If you wouldn't mind sending some additional details, i'd be happy to communicate your request and issues to our Service department in attempt to rectify the situation and have your windows working to your satisfaction. I can be contacted at marketingsupport@durabuiltwindows.com
I look forward to hearing from you!

Private User
Private User
Private User reviews Toronto, ON
10/10

Five new windows and Front Door Installed

The new windows and doors from Durabuilt Windows&Doors are amazing. The entire process was so easy made possible by excellent trained staff and sales and installation crews.
Gord was our project manager salesman. He was amazing and took the time to help us make the right decisions based on age of our home and what we wanted/needed. Gord clearly outlined the entire process and what would happen from start to finish during our project. He helped us make a few adjustments to windows and doors that would compliment the age of the house as well as help with making it look spectacular. Gord took the persona of salesman and made it more like a friendship! He was truly amazing and helpful in every way possible! Thank you Gord!

After the windows and doors were decided upon and ordered we had a few weeks to wait for the install to be done. We received updates and confirmations about the process along the way, and the appointments were booked to install the new front door and five windows.

The installers showed up on time and prepared to work! They had everything with them that they needed and wasted no time in getting to work. The installers were professional, happy, funny and caring to our needs. They were a lot of fun to have around for the day doing this work. They did not take any shortcuts and made sure everything fit as perfectly as they could in a house that is over 100 years old! The installers sealed the windows for airtight and watertight connections to allow no leaks. They fixed and matched the siding on the outside of the house to make it look like these were original windows installed. The installers also put in a new front door and worked relentlessly to ensure a good tight fit for security and again ensuring watertight and airtight seals.

We were originally quoted 2 days of work to have 5 windows and 1 door replaced. The installers finished this all in 8 hours and did an excellent job. Their camaraderie and pride in their work showed through in everything that they did for us and the house. They cleaned up all of their work as if they had never been there also! Once completed, we were left in a total state of shock and awe over how amazing the new door and windows looked. From the inside it feels almost breathtaking. From the outside, it almost looks like the house got a new lease on its life and like a new house!

Very Happy and impressed! I wouldn't think twice about contacting Durabuilt Windows and Doors for all my future needs. They seem to treat you more as family than as customers! A very welcome surprise.

Thank You Very MUCH Durabuilt!

1 of 1 people found this review helpful.
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Company Response

Thanks for the awesome review! We are thrilled to hear that you were happy with our team, process and your new windows and doors.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Durabuilt Windows & Doors

Windows are the essence of the home.

They welcome the comforting warmth and glow of the sunlight inside, open up to embrace the fresh springtime air, and allow you to experience the beauty of the world around you. Our windows make everyday life a little brighter, with high-performance values, enhanced energy savings, a wide array of colour options, superior design details, and unprecedented smooth movements.

At Durabuilt, our approach to windows is simple. We believe in innovation, operational excellence, and creating consumer connections. We understand that a home is more than just walls and windows; it’s a place where memories are made, children grow, and worlds are shaped. We are committed to creating and providing the best solutions for you. It’s never been so easy.

Visit our website to learn more https://www.durabuiltwindows.com

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
- PVC windows - Aluminum clad windows - Laminate color options - Commercial windows - Custom design and shape windows - Composite entry doors - Patio doors - Garden doors - Decorative doors - Custom designed doors - Tilt/turn Windows
SERVICES
- Replacement Services offered in Edmonton (780-463-4466, x2034) and Calgary: 403-723-0410 - Installation services year round
BRANDS
Alpha, Omega, Hybridex, Vivace, Super Spacer, X-Drive, Therma-Tru, Classic-Craft, Smooth-Star, Fiber-Classic, Thermo-Guard, Econo Star
STYLES
WINDOWS: Slider,Tri-Slider,Quad-Slider,Single Hung,Double Hung Casement,Awning,Picture,Bay,Bow,Custom Designs & Shapes, Unique Glass,Grilles & SDLs, Accents, Skylights DOORS: Fiberglass,Grilles Between Glass/Internal Grilles,Garden Doors,Sliding Patio Doors, Tilt/Turn Windows.
SPECIALITIES
- Manufactured at our 180,000 sq.ft. facility in Edmonton, we can customized any window or door -First with state of the art technology to bring Tilt/Turn windows in Edmonton
WEBSITE
http://www.durabuiltwindows.com
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
400
LICENSES
ISO 9001, ISO 14001, OHSAS 18001
MEMBERSHIPS
Only IMS Certified Window & Door Manufacturer -CSA Certified Manufacturer -Energy Star Partner
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Please visit www.durabuiltwindows.com for detailed warranty information.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.