Burke's Restoration Inc

Fire & Water Damage Restoration
98 Milvan Drive Toronto ON M9L 1Z6
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57%

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Reviews for Burke's Restoration Inc

Average customer rating:
5.7 10 (27 reviews)

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Samantha
Samantha
14 reviews Richmond Hill, ON
0/10

Unpleasant experience

I did not have a pleasant experience with any aspect of this company after we had water damage. This company caused us considerable stress and upset and I would not recommend them

1 of 1 people found this review helpful.
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Erminia
Erminia
0 reviews Toronto, ON
10/10

floor restoration (bedroom besides living room)

My small condo downtown had water damage in living room since Nov 2019. Could not do any repair as tenants were there, would not like repair work while they were there. Replacement of hardwood floor was done to living room after they left May 31, 2021. Insurance was paying for this. I asked Burke's to replace the carpeted flor of the bedroom with a closet which was very hard to work on, layout had sharp angles , in triangular shape. They did an excellent job. Their workmanship, finishing, even clean up for the entire condo unit was great. I'm very happy with their level of work, truly professional
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Michelle from Scarborough
Michelle from Scarborough
1 review Toronto, ON
2/10

Never Again

It has been a less than favourable experience dealing with them. The guys were lovely but I was not happy with the work they did after a few days, much less the lack of communication for a follow up address/ fixing the things that were not done in the first place. It’s been over SIX MONTHS and they have not found a piece of crown moulding to complete my wall, the floors, and the popcorn ceiling look bad, and things that had been glued when they should have been drilled and now coming off. Had I known dealing with them was going to be an issue I would’ve found a better company to deal with. Save your money, do your research and more importantly, use referrals.

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Thameena in Orillia
Thameena in Orillia
1 review Mississauga, ON
10/10

Home Restoration after Fire in 2019

Want to say thank you for the job well done on finishing the reconstruction of our family home from July 24th, 2019 to July 24th, 2020. Within the year of the rebuild, your company has shown diligence and dedication to finish the work on time as promised which we truly appreciate. Our family home had an electrical fire and it was truly devastating for us, our extended family, friends, and our neighbourhood. Our Insurance company recommended Burke's for the job and Gary was on site giving us the breakdown of how the insurance and the rebuilding executes. We are very satisfied as it was originally stated we could move back after a year and a half but with your team’s hard work it happened within a year. We were surprised even during the past months with COVID-19 that your team were able to finish. I want to thank you for the professionalism and friendliness approach dealing with the fire damages done to our house. We really appreciate the quality of the work of our house.

A big thank you to George as he was so hard working, communicated with us everyday informing us of what was happening the week(s) leading up. George was organized setting up meetings with us for doors, kitchen, tiles, etc. and did a great job getting the trades onsite. I am especially grateful to Abraham, another great asset on your team. Abraham arrived onsite everyday starting at 6:30am and leaving after 5:00pm. He handled everything and went to Home Depot to buy all the supplies. Abraham made the whole project so enjoyable, his thoughtfulness, dedication, and quality of work. The whole team on site, put a lot of dedication and care into our home.

The house fire was very hard on our family, it was depressing, traumatic and made us anxious. This has been our home for 25 years filled with love, laughter, and coziness. With the help of Burke’s our spirits are lifted and feel at ease and satisfaction. We would highly recommend Burke’s Restoration to anyone who need assistance.

Thanks,

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Anthony Scioli
Anthony Scioli
0 reviews Caledon, ON
10/10

Look no further!!!

My name is Heather and I own a home in Alliston with my husband, when water leaked in and some freakish thing happened whereby mold and mildew grew like the speed of lightening in the middle of winter and during a pandemic; we felt hopeless, helpless. Our home insurannce gave us a hard time, adjuster was missing in action and BE AWARE THEY DO NOT WANT TO HEAR ANYTHING ABOUT MOULD!!!!!! ITS NOT COVERED!!!! END OF STORY....BY NO INDURER IN ONTARIO!!!! NICOLE FROM Burks was on time to look at the damages and she treated us with respect and dignity. Words cannot describe how much it meant to us to be treated with kindness during such a rough time. We had to pay out of pocket but Mark God bless him too was very generous and today we can say in all our years of doing business it's very rare to find a company that isn't just about the $$$. It's a business that has integrity. We would have everybody and anybody we meet understand that calling burkes first is a sound decision for restoration work. We must also add the professionalism was superb, Nicole is clearly an educated woman and it is clear in her writing skills it was very refreshing she had no apostrophy catastrophes!!! Needless to say we are hopeful that people still exist that stayed awake during English classes. Thanks Burkes and keep up the good work, and know that your interaction with people MATTERS!!!!

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Company Response

Good Morning,

Thank you, for your kind words and positive feedback. Please feel free to contact us in the future and we would gladly assist you with all your project needs.
On behalf of myself and Burkes Restoration, I would like to thank you for your business and your review.

Regards, Lyn Martin

Happy Home Owner
Happy Home Owner
1 review Newmarket, ON
10/10

Fabulous Kitchen Renovation

We cannot imagine a kitchen renovation going any smoother. As the project manager, Greg made sure the entire process was seamless as he carefully organized each aspect of the project. He kept us well informed of next steps so there were no last minute decisions and we could plan each day accordingly. We never felt that any question or request was too much and we appreciated Greg’s patience and guidance as we discussed all aspects of our kitchen design.

Many thanks to Cal, Steve, Dave, Gary, Rick and Massimo whose exemplary skills contributed to completing our renovation with the highest standards. Everyone was professional, punctual and courteous. As well, special thanks to Steve who was with us each day throughout the process; he treated our home like his own. Our kitchen was completed in record time and on budget. We are now enjoying our dream kitchen and will love it for years to come thanks to Greg and the Burke’s Restoration team.

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Company Response

Good Morning,

Thank you so much for your kind words and positive feedback. Please feel free to contact us in the future and we would gladly assist you with all your project needs.
On behalf of myself and Burkes Restoration, I would like to thank you for your business and your review.

Regards, Lyn Martin

Private User
Private User
Private User reviews Newmarket, ON
0/10

Did need this stress on top of a total loss situation

Make sure you collect all of your valuables (especially cash) before letting them gather your belongings. They will say it’s unsafe to enter the premises but use your common sense. Demand to have the valuables delivered to you before any work starts.
Make sure you get all promises in writing before the money runs out towards the end of the job.
Keep a very close eye on the quality of workmanship as the work progresses. Double check everything. Monitor work habits of all employees to ensure the project doesn’t run on for months after the promised completion date.
I’m actually more disappointed in my insurance company for recommending this company. We made several complaints (with proof) to the insurance company they said they would address these issues but nothing was ever done. There must be a good reason for an insurance co to recommend this restoration company.....

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
0/10

Condo Flooring Replacement

After a leak from another unit in our building caused damage to our condo floors, our insurance unfortunately set us up with Burke’s. Not only did it take them 5 months to do mediocre work on a 300 sq ft surface, but the Project Manager we were assigned was rude, dismissive, and hard to get a hold of.

Living in a condo, there are certain rules that need to be followed – I.E. At least 3 days just for the Board to review and approve the work request, as well as a sound test on the underlay specific to a concrete slab. Despite being told these rules, the Project Manager not only didn’t send us the sound test, but then refused to when we flagged to him. He raised his voice at us, told us it was a ridiculous ask on the part of our building, and said to submit the request anyway. Of course the request for work was denied by the Board and we had to reschedule.

To then reschedule was a hassle in itself. We followed up with many unanswered emails and calls for over a month. When we finally received the new dates they gave only 3 days notice, so we had to request a rush Board approval and sort out where we could stay, given we’re working from home with Covid restrictions.

Absolutely no information was provided by Burkes about how to prep for the workers to come, or how long the work itself would take despite multiple unanswered follow-ups, until the morning the workers were coming. Unfortunately we were already on our way to our alternate accommodations, so were unable to do the prep they asked for, and had to pack belongings for an indefinite number of nights.

When the work was done and we returned home, we noticed that the caulking at the top of our stairs was a completely different colour and already cracked, our sliding door was catching on the new trim they installed, and they didn’t caulk a huge gap in the transition piece between rooms. We flagged this work to Burke’s that day, and didn’t hear back until after we told our insurance company to hold payment while we waited for them to fix the work. It took Burkes another full month to have someone come repair the work, their excuse being that they’re moving offices at the moment. While the installer did fix the issue with the sliding door catching, he unfortunately once again did a terrible job on the caulking – completely inconsistent, bare at points, and with dirt dried into it. At this point we no longer have the confidence or patience to deal with Burke’s, and have decided to fix the work on our own.

We’d highly recommend finding someone else to do your flooring.

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Private User
Private User
Private User reviews Toronto, ON
0/10

Burke's Customer Communication is Excellent

This company makes a lot of false promises. If having an insurance job done. DO NOT CHOOSE THIS COMPANY (Burke's Restoration Inc). It is not worth the stress and headache dealing with this company. What is suppose to be a 3 day job has taken months and still not complete. I wish I hired my own contractors to do the job. Not only would I have gotten better quotes but the job would have been done in a week at most. Burke's Restoration Inc has taken MONTHS!...each time they make an excuse. When it comes to insurance jobs, they most likely hire third party worker and have 1 man on the job. Even their own employees don't like working for this company. If you don't believe me, Look up employee reviews for Burke's Restoration Inc. Definitely one of the worst sleazy company ever!. I am writing this review because I don't want any homeowner to go through the headache that I have gone through. Seriously, how hard can it be to put up bricks and install a new garage doors. I am so fed up with this company. My garage hasn't been repaired for 4 months!....Seriously, Avoid them at all cost!

If Desjardin or any insurance company suggest Burke's Restoration Inc. They are not looking out for your best interest. Always read the fine print.

Always put a date on when the Repair/Project is to be completed before signing any contracts!!!!!

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More about Burke's Restoration Inc

Burke's Restoration is a full service fire/ water restoration company. We are a preferred contractor for many of the major Insurance Companies. Burke's has been in business since 1979. We strive to provide our clients with the finest and most efficient service possible. Please visit our website at www. burkesrestoration. ...
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