5 Star Cleaning

Formerly five star rug and carpet cleaning & 24/7 Flood Emergency
Fire & Water Damage Restoration
24 Glenhurst Road Richmond Hill ON L4B 2C8
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92%

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Reviews by rating (past 12 months)
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Best of 2021 winner 4 timesBest of 2021winner 4 times
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Reviews for 5 Star Cleaning

Average customer rating:
9.6 10 (417 reviews)

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Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Excellent service

Great service. They came at time and completed in time and would definitely recommend them.

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Company Response

Thank you so much for your feedback! It was a pleasure providing our services!

Candice J.
Candice J.
2 reviews Richmond Hill, ON
10/10

Post-renovation clean up

I recently had my carpet removed from the second floor and replaced it with hardwood which left a ton of dust on the first and second floors. It was way too much for my to clean on my own. I looked online and found 5 star cleaning, and spoke to Danial who helped walk me through the process of how cleaning would look for me, booking a time with him, services they offer, pricing/budgeting and was attentive to COVID safety. I was very happy with the cleaning and level of communication. Will be using their services again in the future and recommend it to anyone considering hiring cleaners.

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Company Response

Thank you so much for your feedback! It was a pleasure to help and provide our services.

n.abreu
n.abreu
0 reviews Toronto, ON
10/10

Area Rug Cleaning

Their business name says it all!

Daniel and the team at 5 Star Cleaning providers exceptional customer and cleaning service. Very professional from the beginning of the process. Prices are very competitive and the final product were top notch.

I had two area rugs that required cleaning and repair. They came to my home and picked up both, within a week, the service was completed and they delivered them back at my home. The rugs came back looking refreshed.

Thank you for the wonderful service! I look forward to doing business with you again.

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Company Response

Thank you so much for your feedback! It was a pleasure to help and provide our services.

raaay1335
raaay1335
0 reviews Richmond Hill, ON
10/10

House Cleaning Services

We just moved into a new rental unit and needed deep cleaning for all our appliances, washrooms and kitchen. I had 3 cleaners arrive and they were very detailed with the cleaning and made sure to clean everything I asked for. The supervisor was very nice and explained everything before arriving. I found the company on homestars

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Company Response

Thank you so much for your feedback! It was a pleasure to help and provide our services.

Reecha
Reecha
0 reviews Mississauga, ON
4/10

Water damage restoration

They quoted me $1500 on the phone for water damage restoration service in our home. Once they came, their quote changed to $2600 which I signed and paid a deposit of $2000. They did not leave a me a copy of the invoice when they started the work. Once the job was finished a few days later, they added HST on top of my original invoice of $2600. When I questioned why the HST was not included on my invoice that I signed, they stated that they reviewed the HST amount with me after I signed it. I do not recall seeing it as they had not left me a copy of the invoice, thankfully I had taken a picture of it and showed the original signed invoice. Why would you make a customer sign and pay a deposit without stating that there is an HST amount owing on top. I assumed that when I am signing the invoice it includes the HST. On top of it, why would you not leave a copy of that invoice with your customer?? After I complained I did hear back from the manager. She stated that I only signed a work order (not an invoice) and that is why I was not provided a copy of it in the first place. They also offered to credit me $100 for future service.

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Company Response

Thank you for choosing our water damage services. It was our pleasure to help with your flood emergency. Our technicians over the phone only give a rate for equipment rental and do not give a fixed price as it is very difficult to know the scope of the project over the phone. You were given a couple of options regarding your project, which to there were no complaints when the technicians left. Our price did not change, you added more services based on your project needs. All of our services include HST as it is law in Canada. The picture you have on your phone clearly shows a ‘subtotal’ amount and your signature for our work authorization. When paid for the deposit, all of the HST and pricing were filled out in detail. The technicians can not leave an invoice of the job when leaving, as the work is not completed yet or paid for in full. Lastly in our final invoice, we had included the personal number of our office manager for you to contact. We are sorry if this had caused you any inconvenience and thank you for your feedback.
5 Star Cleaning Team

Private User
Private User
0 reviews Toronto, ON
10/10

Deep cleaning for house sale

After reading all the positive reviews, I hired 5 Star Cleaning to do a deep clean of my house in order to prepare it for sale. The job that Priscilla and her team did in my home surpassed by expectations. Every surface was cleaned, and my appliances looked like they were brand new. I would not hesitate to book them again, or to recommend their services to my friends.

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Company Response

We greatly appreciate in taking time to write an excellent review and share your very positive experience with our cleaning services. It was our pleasure to provide our deep cleaning services. We love our job and we do it as it is our own. Thank you so much for your recommendation. All the best and stay safe.
5 Star Cleaning Team

Tom
Tom
0 reviews Richmond Hill, ON
10/10

Post renovation clean

They cleaned our multi unit residence after a major renovation project. Their crews worked around last minute construction on our end and were still able to make the place looking sparkling for our clients. They are a joy to work with and go above and beyond. In this instance it was carefully removing tape, floor protection and plenty of material/ stains from a lengthy Reno. One of their team members was wearing a Montreal Canadians hat but aside from that it went great. Wouldn’t use anybody else.

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Company Response

Thank you so much dear Tom for your ongoing prompt communication and co-operation with our cleaning teams each time. We greatly appreciate your excellent review, your trust and your business for our post renovation cleanings services It is our pleasure to provide our services to you guys each time. Thank you for the recommendation. All the best. Enjoy your summer.
5 Star Cleaning Team

Private User
Private User
0 reviews Toronto, ON
10/10

Full renovation cleaning

The crew came and cleaned a large site post renovation (with some work still going on). They did a wonderful job and worked around various people after months of built up construction dust. They went above and beyond removing tape, floor protection and delicately removing paint/other stains from finished surfaces. The site was left sparkling and the whole crew was wonderful to work with. One member was wearing a Montreal Canadians hat but hey no one’s perfect. I wouldn’t use anyone else for post renovation services.

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Company Response

We greatly appreciated your excellent feedback and review on our post renovation cleaning services. It was our pleasure to provide pour services. Thank you for your recommendation, All the best.
5 Star Cleaning Team

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Water damage

5 star cleaning was great. I walked into my kitchen and there was lots of water. Right away I called 5 star cleaning and they were at my house under an hour. COVID wise they were safe and took excellent precautions in terms of gear and sanitation. They put equipments and completely dried my house. The pricing was fair and easy to communicate. I would recommend 5 star cleaning, they were a fantastic company to work with.

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Company Response

Thank you for your excellent review and your trust in our water damage services. It was our pleasure to help in your emergency situation and prevent any further water damage to your house. We greatly appreciate your referral, your business and your awesome feedback, All the best. Stay safe. 5 Star Cleaning Team

 Fiona ding from ??????????
Fiona ding from ??????????
0 reviews Mississauga, ON
10/10

cleaning service

I arrange post renovation cleaning service to my house. The cleaning ladies are very hard working, make my house shining.

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Company Response

Thank you Fiona for your great review of our post-renovation cleaning services. It was our pleasure to provide our services. We appreciate your referrals. All the best. Stay Safe. Lisa from 5 Star Cleaning Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about 5 Star Cleaning

5 Star Cleaning teams are ready to provide safe and professional, ONE STOP SOLUTION to all cleanings and 24/7 Flood Emergency services in both residential and commercial areas in the GTA and Toronto areas.

As COVID19 restrictions are slowly getting lifted safely, we will continue to provide safe and contactless services.
Our teams are vaccinated and they continue to practice social distancing, Wear masks, and Disinfecting during a pandemic.
For our services, specials, and booking;
Visit: https://5starcleaning.ca
Call us now: 416-315-7562
289 597 5888
416 270 7717
Toll Free:1855 697 9889

Our sister company is 5 Star Dry All (24/7 Water Damage Restoration)
https://5stardryall.ca 416 270 7717

CATEGORIES
Fire & Water Damage Restoration, Renovation Cleaning, Drapery & Upholstery Cleaning, House & Apartment Cleaning, Carpet & Rug Cleaning & Repairing, and Mold Detection & Removal
PRODUCTS
Benefact Disinfecting, Green Product Safe for Kids and Pets. Rug and Carpet Cleaning Shampoo also Green and Safe for Kids and Pets. Water Damage Equipment; Fans, Dehumidifier and Air Scrubber.
SERVICES
Emergency Water Damage -Post Renovation Cleaning- Rug Cleaning Services - Carpet Cleaning Services - Moving in/Out Cleaning Services - House Cleaning Services - Upholstery Cleaning Services - Scotch Guarding Services
BRANDS
5 Star cleaning services GREEN & ECO-FRIENDLY products.
STYLES
OUR PRIORITY IS TO PROVIDE THE BEST QUALITY GREEN CLEANING & RESTORATION SERVICES.
SPECIALITIES
We thrive to provide our best in providing our excellent services in any given situation. Deep Green House Cleaning. Professional and Licensed Water Damage Services. OUR 5 STAR SERVICES ARE OUR SPECIALTIES BEYOND YOUR EXPECTATIONS.
WEBSITE
https://5starcleaning.ca/
YEAR ESTABLISHED
1989
RETURN POLICY
See 5 Star cleaning Policy
PAYMENT METHOD
Visa, Master Card, Debit, American Express, Cash, Cheque.
LICENSES
IICRC for water damage, PMII, CRMI, Mold certified, Xactimate certified
MEMBERSHIPS
IICRC Certified Firm, IICRC member, Xactimate, PMII,CRMI,
LIABILITY INSURANCE
Yes
DIPLOMAS
IICRC Master Certified in Flood, Water Damage, Mold Remediation & Rug and Carpet cleaning
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Any job, small or big we'll do them all
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Customer Satisfaction Guaranteed on our services.
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