Ben's Appliances

Appliance Repair
Surrey BC V3T 1W2
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83%

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Reviews by rating (past 12 months)

Reviews for Ben's Appliances

Average customer rating:
9.8 10 (206 reviews)

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wendylea
wendylea
1 review New Westminster, BC
10/10

Freezer Purchase

Great response time and service from Matt. During a no doubt extraordinarily busy time I received prompt and personal response and within a short time over the phone was able to find exactly what I needed. Forget the big box stores, personal service from someone with actual ownership is worth the it! Will definitely return for future purchases.

Approximate cost of services:
$700.00
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Company Response

thank you for your review.

Private User
Private User
Private User reviews Surrey, BC
10/10

Long-time customers

My husband and I have been customers of Ben's Appliances since approx. 1987 for all our appliance needs, both kitchen and laundry. Their service has been stellar and we have always felt looked after.

Approximate cost of services:
$292.00
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Company Response

Thank you for your kind words

Colleen in Langley
Colleen in Langley
0 reviews Langley City, BC
10/10

Always a pleasure

It's always a pleasure to give our business to Ben's Maytag. They are a local, long established, honest family business, with a great team that gives good service and care.

Approximate cost of services:
$300.00
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Company Response

Thank you for the kind words Colleen

David on Ping
David on Ping
2 reviews Abbotsford, BC
10/10

Purchased appliances for 4 homes

I have done business with this family for 25 years. Great service at point of sale thank you Russ and Matt. delivery was great and very happy with products and service.

Approximate cost of services:
$40,000.00
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Company Response

Thank you for the great review.

Judith in Surrey
Judith in Surrey
0 reviews Surrey, BC
8/10

Product and service delivery

I requested Ben's Appliances to repair a microwave which had a number of concerns. The service rep suggested that it would be better to replace instead of repairing the appliance which was true. Ben's Appliances had a number options to replace the microwave and I found one perfect for my wallet and needs. The service rep attended on the promised date and time and completed the work efficiently with very little disruption. Thank you for a hassle free experience

Approximate cost of services:
$700.00
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Company Response

Thank you for the review. Glad we could help

Hg51dr5678 in Surrey
Hg51dr5678 in Surrey
1 review Surrey, BC
10/10

Great Service

Thanks Russ for the Great customer service. I was able to place my order over the phone quite easily. Prices similar to larhe retailers but less of a hassle to organise delivery and installation. Bens will deliver, install and take away my old appliance.

Approximate cost of services:
$1,150.00
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Company Response

Thank you for the kind words

Nelson from Burnaby
Nelson from Burnaby
11 reviews Burnaby, BC
10/10

Range Repair

We had two problems with our Samsung Range, a door issue and a broken motor on one of the convection fans.

Jamie the repair technician was great. He arrived during the appointment window promised and was very personable. He had to make an extra trip because of Samsung’s confusion over which part he required (they no longer make the original part) but he stuck to the quote and didn’t upcharge us for it. Afterwards, we received a follow-up email from Shelly, Ben’s Customer Service Pro, to make sure we were satisfied with everything. We will definitely call Ben’s the next time we need an appliance repaired.

Approximate cost of services:
$300.00
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Company Response

We are very happy this worked out for you

DeeDee in Surrey
DeeDee in Surrey
0 reviews Surrey, BC
10/10

New laundry pair

I always buy my appliances from Ben's and they have been great. No pressure sales staff and the best products. Their service department is knowledgeable and on time, very recommended.

Approximate cost of services:
$1,500.00
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Company Response

Thank you for your kind words.

mtiongson in Vancouver
mtiongson in Vancouver
2 reviews Vancouver, BC
10/10

Come to Ben's Appliances for your outdoor cooking needs and wants!!!!

Ben's Appliance has provided a great opportunity for me to get into grilling and bbqing. Their service and understanding of products, along with their hospitality made the experience of purchasing grilling products exceptional. They carry quality products that are modern and built with craftsmanship, and their staff have exceptional knowledge on their inventory.

Approximate cost of services:
$3,000.00
1 of 1 people found this review helpful.
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Company Response

We are happy to hear you have gotten into the grilling and bbqing. Enjoy it and we can't wait to see you again for more rubs and pellets

Chris in Surrey
Chris in Surrey
1 review Surrey, BC
10/10

Purchase of Clothes Washer

I have purchased appliances from Ben's over the years and have always found their pricing competitive and service exceptional.
Most recently my washer began failing and once again, I appeared at Ben's Appliances to discuss an alternative replacement. As I am technical in nature, the sales staff were able to answer my numerous questions, but most importantly, make recommendations considering pricing and value.
Thank you Russ!

Approximate cost of services:
$900.00
2 of 2 people found this review helpful.
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Company Response

Happy we were able to answer your questions and help you find the right appliance. Enjoy your Washer

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ben's Appliances

Bens Appliance started as an appliance repair and sales shop that served Surrey and surrounding areas in 1962. As the area grew this family owned and operated store managed to open its doors to more and more families from all over the Lower Mainland. Fast forward more than 50 years ...
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