Dr HVAC

Heating & Air Conditioning
Brampton ON L6T 4V9
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Reviews for Dr HVAC

Average customer rating:
9.2 10 (173 reviews)

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Mark
Mark
1 review East York, ON
10/10

Clogged Main Drain

Nick and Marcus were very efficient in refurbishing the old clay main drain in my house, replacing a small section and snaking the remainder. Nick found solutions to several significant issues regarding tree roots, and was very patient and clear in explaining what my options were.

Approximate cost of services:
$4,000.00
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Agnes
Agnes
8 reviews Brampton, ON
10/10

Furnace maintenance

Jonathan did a great job servicing our furnace. We appreciated his attention to details and commitment to quality.
Thank you Jonathan for your excellent job.

Approximate cost of services:
$0.00
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Company Response

Thank you so much for your kind words! We're thrilled to hear that Jonathan provided excellent service and that you noticed his attention to detail and commitment to quality. We’ll be sure to pass along your compliments to him. Thank you for choosing us, and please don’t hesitate to reach out if you need anything in the future!

Private User
Private User
5 reviews Old Toronto, ON
10/10

snaking a kitchen drain

When I need a service provider, I look for several qualities: knowledge and skills, reputation, honesty, professionalism and rapport. If those qualities are there, I feel I can trust the service provider and will return and become a loyal customer. Suffice it to say, based on this job, the qualities were met. The service provider was on time, provided me with an estimate before starting the work and after listening to me, proceeded with the work. Marcus thoroughly explained what was being done and why. Throughout, he consulted with me and ensured I understood by also providing me with his written diagram, explaining it. And it was all done in 'lay person' language. He was knowledgeable and professional at all times.
The problem was fixed and he also gave me some tips on pipe maintenance. I will hire this provider again.

Approximate cost of services:
$800.00
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Company Response

Thank you so much for your thoughtful review! We are thrilled to hear that Marcus delivered the high standard of service we aim for—being prompt, transparent, and making sure our customers feel comfortable and informed every step of the way. We believe that clear communication and professionalism make all the difference, and we're so glad this approach resonated with you. Marcus will be delighted to hear your kind words, especially about the maintenance tips and thorough explanations. We look forward to serving you again and continuing to meet your expectations. Thank you for your trust!

Kerry
Kerry
1 review Georgetown, ON
0/10

Furnace/Heat Pump Installation

On a routine service call I was told my heat exchanger had signs of stress and should be changed. Due to the age of the furnace it was suggested a new furnace be installed and to change the air conditioner as well as it was a similar age. Within hours someone was at my house selling me a new heat pump and furnace combo. The sales tactics were very high pressure. The heat pump rebate program required an audit of the house be done prior to work commencing. I was told it was okay to install the furnace in advance. Turns out this was a big mistake. The rebate program was cancelled suddenly before the audit was done. I had agreed to a new furnace and heat pump but only got the furnace. When I asked about the furnace only pricing all communication stopped. I asked for a separate price for the furnace on numerous occasions and got no answer. Months later a get a bloated invoice for the furnace. The cost they were asking for was excessive. I got a quote from a competitor to confirm my suspicion and I was right. They were asking crazy money for a low end furnace. I asked on multiple occasions for reasons why the price was so high. Again nobody would talk to me including the sales person, the customer service person and the owner. Eventually they charged my credit card for the amount in excess of the deposit without my permission. At no time was there an agreement on the pricing or even a discussion about it.

They have my money but will never get any future business from me. They were never upfront or honest with respect to the furnace pricing. I was taken advantage of due to the circumstances and they simply refused to talk to me.

Lessons learned. Get multiple prices. Don't be pressured into signing anything until you have multiple quotes. Be careful what you sign. I digitally signed that the furnace was installed but they took that as I agreed to any price they wanted for the furnace after the fact.

An extremely disappointing experience.

Approximate cost of services:
$6,800.00
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Company Response

Dear Kerry. Thank you for taking the time to share your experience. We deeply regret that you felt pressured during the sales process and disappointed with the communication and pricing concerns. This is not the level of service we strive to deliver, and we apologize for falling short of your expectations. We understand how important transparency and trust are, especially with major home investments like a furnace or heat pump. Your concerns about the pricing, the rebate program, and the unauthorized charge are very serious, and we want to address them promptly. Please reach out to Stephanie at 905-457-4425 so we can investigate your concerns thoroughly and work toward a resolution. Your feedback is invaluable in helping us improve, and we truly hope to make this right.

Chad J
Chad J
1 review Brampton, ON
9/10

A/C maintenance

Had an a/c unit installed about a year ago from Dr Hvac. Nick one of there Hvac technicians came by recently to do maintenance, he was very knowledgeable and professional and answered all my questions and concerns. Thanks Nick

Approximate cost of services:
$0.00
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Company Response

Thank you for your 5-star review!🌟 We’re thrilled to hear that you had a positive experience with both your A/C installation and the recent maintenance visit. It's great to know that Nick provided knowledgeable and professional service while addressing all your questions and concerns. We'll be sure to pass along your thanks to him!

Garry
Garry
1 review Old Toronto, ON
10/10

sump pump replacement

Sump pump old and failing and needed to be replaced. Called Hoerner Plumbing which has now been absorbed by Dr. HVAC. Got appointment the following day. Serviceman arrived on time - very personable, informative, efficient, professional. Very pleased with the service.

Approximate cost of services:
$2,400.00
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Company Response

Thank you for your 5-star review! 🌟 We’re so glad to hear that you had a positive experience with us, especially during such a critical situation with your sump pump. It’s wonderful to know that our serviceman was punctual, personable, and professional in replacing your sump pump. We’re delighted that you’re pleased with the service provided.

Private User
Private User
Private User reviews Brampton, ON
0/10

A/C

I don't usually do reviews, as the the service is acceptable. But what this company tried to do needs to be told. Last year I asked Dr HVAC to check my furnace/humidifier on my recently purchased house. All good , serviced the humidifier, reasonable cost, prompt service, all good last year. Call that the bait. This year, last week, my a/c stopped in the middle of the hot/humid spell. Trusting them I ask them to check the a/c. The tech tells me the compressor is seized, and the contactor and capacitor burned out. Can't fix or temporarily repair. Needs new a/c. Salesman came next day, with a price double what a local HVAC company told me and strongly recommended a new furnace at same time. It will save some money and help with allergies and dust. Well, FYI, the steel box in the basement does not cause allergies or make dust. I asked the salesman to call me in a couple of days. The next day I have another a/c company check my a/c. In 30 minutes it is checked, repaired, cooling, and paid for!! Only needed the capacitor, total cost of $342.00 . $8,000.00 less than their quote!! When the salesman called back the next day, he was shocked that they misdiagnosed my a/c. I asked for the cost of the inspection be refunded. He said he will talk to his manager and let me know. That was a week ago... Still waiting ... I was able to see through them, be carefull!
P.S. I will be be writing to the BBB, and relevant government ministry as well.
Advice: get a second quote if price seems high, and don't be pressured. Take care out there.

Approximate cost of services:
$100.00
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Company Response

Thank you for taking the time to share your experience with us. We deeply regret that your recent interaction with our company did not meet your expectations. Your feedback is incredibly important, and we want to address your concerns promptly.

Firstly, we apologize for the issues you encountered with the diagnosis and pricing of your air conditioning system. We understand the frustration and disappointment that comes with being given conflicting information and facing unexpectedly high costs. Our goal is always to provide honest, accurate assessments and competitive pricing, and it appears we did not achieve that in your case.

Regarding your recent service experience, we are sorry to hear about the misdiagnosis and the inconvenience it caused you. This is not reflective of the standards we strive to uphold. We are actively reviewing the situation internally to understand what went wrong and to ensure that such an incident does not occur again.

To discuss your concerns further and to work towards a resolution, we kindly ask that you reach out to Brendon at 905-457-4425 at your earliest convenience. We are committed to making this right and restoring your trust in our services.

David.
David.
1 review Georgetown, ON
6/10

Service

I have been a Dr HVAC customer for 5 years or more. Initially a phone call would be answered by a company employee and necessary arrangements made quickly (5 Stars). Recently, calls are answered by a service who refer the call to the company who would return the call minutes to hours later (3 Stars). As a member of the Service Club I expect the service advertised on the website, specifically 'Guaranteed appointments within 24 hours yes, even in peak season!'. This is my recent experience. A call on May 29 made arrangements for a service on June 6 (2 Stars). This was postponed at the company's request to June 13 (1 Star)and has now been postponed again at the company's request to June 26 (n0 Stars at all). Thankfully this is only an important but non-essential situation.

Approximate cost of services:
$10.00
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Company Response

Thank you for being a loyal Dr HVAC customer for over five years. We sincerely appreciate your continued trust and support. We deeply regret that your recent experience with our service did not meet the high standards you have come to expect from us.

We understand your frustration with the delays and the changes in our call handling process. Our commitment to providing prompt, reliable service is paramount, and we apologize for the inconvenience caused by the recent postponements and delays in responding to your calls. Your feedback about our Service Club guarantees is particularly concerning, and we are taking this seriously to ensure we meet our promises.

The issues you experienced with the scheduling of your service are unacceptable, and we are reviewing our internal processes to prevent this from happening in the future. We aim to provide the highest level of service to all our customers, especially our Service Club members who rely on us for timely and efficient support.

To discuss your concerns further and to find a suitable resolution, please reach out to Brendon at 905-457-4425 at your earliest convenience. We want to address this situation directly.

Janzen
Janzen
1 review Brampton, ON
10/10

AC Capacitor Replacement

The technician arrived in a timely manner and customer service representative went above and beyond to make sure the service was up to our satisfaction.

Approximate cost of services:
$415.00
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Company Response

We appreciate your kind words! It's great to know that our technician was timely and our customer service representative exceeded your expectations. Thank you for choosing us; we look forward to assisting you in the future.

Brad in Brampton
Brad in Brampton
2 reviews Brampton, ON
10/10

Responsive, professional, clean install!

We have had drhvac perform many services for us. Grom the annual inspections to full furnace and ac upgrades. We find their service prompt , professional. I couldnt believe how neatly they installed the pipes for the new furnace, since we asked them to run them to the other side of the house. Sure they experienced supply chain issues like all businesses did, they communicated these to us as time went by! Keep it up the good work!

Approximate cost of services:
$5,000.00
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Company Response

Thank you for being a valued and loyal customer of Dr. HVAC! We appreciate your kind words about our responsiveness, professionalism, and the cleanliness of our installations. We understand the importance of effective communication, especially during challenges like supply chain issues, and we're pleased to hear that you felt informed throughout the process.

We look forward to continuing to provide you with excellent service for all your HVAC needs. If there's anything specific you ever need assistance with, please don't hesitate to reach out.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dr HVAC

Dr. HVAC is a licensed and registered HVAC and plumbing company that has been professionally serving Brampton, Mississauga, Georgetown, Caledon, Oakville and the Greater Toronto area since 2008.

OUR MISSION (WHAT WE DO BEST EVERY DAY)
Our mission is to offer high quality, HVAC & Plumbing solutions that provide our customers with peace of mind. We take the risk out of products and services that are essential to their lives and businesses. We make it easy.

OUR VISION (WHAT THE FUTURE LOOKS LIKE BECAUSE OF OUR MISSION)
We will change the way people think about our industries by providing vital products and services in innovative ways. Working together we will lead the market in customer satisfaction.
Our technicians are licensed and experienced and all of our staff are knowledgeable and friendly. When you call Dr. HVAC you can depend on us to respond quickly to your needs, make recommendations based on our extensive knowledge, and provide you with complete information before proceeding with any work. We provide Residential and Commercial HVAC services including repairs, maintenance, and installations with friendly service at a competitive price.
Truly an elite group of whom we are very proud. So whether you have home or commercial HVAC problems, contact the pros at Dr. HVAC.

Find out more about us here:
https://www.facebook.com/DrHVACLtd/
https://www.instagram.com/thedoctorhvac/

Or give us a call at 905-457-4425

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Dr HVAC SERVICE CLUB - Plumbing + Furnace + AC for only $9.99 per month High Efficiency Furnaces Central Air Conditioners Tankless Water Heaters Heat Pump (Air Source) Ductless Air Conditioner Water Filter System Water Softener HRV System ERV System Air Cleaner Boiler Radiator Sump Pump Backwater Valve Multi Zone HVAC System
SERVICES
We provide the following HVAC & Plumbing Services - Air Conditioning Install and Repair - Furnace Install and Repair - Plumbing Services - Heat Pump Install and Repair - Ductless AC Install and Repair - Radiator Install and Repair - Boiler Install and Repair - Water Heaters Install and Repair - Air Quality Filtration Install and Repair - Water Filtration Install and Repair - Drain Clogs and Drain Cleaning - Toilet Clog Repair - Sewer Repair - Faucet & Sink Install and Repair - Toilet Repair and Install - Backwater Valves - Pipe Repair - Outdoor Faucet Repair & Replacement - Sump Pump Install and Repair
BRANDS
Install - Trane - Goodman - Bryant - Mitsubishi - Napoleon - Daikin - RunTru - Laars - Triangle Tube - Aprilaire - GeneralAire - Navien - Noritz - Rinnai - John Wood - AO Smith - Bradford White - American Standard - Kohler - Repair - Lennox - Carrier - York - Amana - Rheem - KeepRite - Comfortmaker - Tempstar - Ruud - Payne - Ducane - Fujitsu - LG
SPECIALITIES
Our technicians have had at least five years experience as an apprentice in service, repair and Installation before they’re allowed to work “solo” on a repair. They are graduates of a private HVAC Institute and must participate in continuing technical education programs. They also regularly attend seminars to learn communication, sales, finance, management and marketing skills. They are drug – free, neat in appearance, mindful of their speech and respectful of your property. When our technician arrives at your home for an equipment repair, he will not leave until the problem is fixed and you are 100% satisfied.
WEBSITE
https://www.drhvac.ca/
YEAR ESTABLISHED
2008
NUMBER OF EMPLOYEES
21
PAYMENT METHOD
CASH, CHEQUE AND CREDIT CARD- VISA, MASTERCARD, AMERICAN EXPRESS
LICENSES
TSSA gasfitter, HRAI contractors
MEMBERSHIPS
BBB accredited
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
PROJECT RATE
PLEASE CALL FOR DETAILS
WRITTEN CONTRACT
Yes
WARRANTY TERMS
PLEASE CALL FOR DETAILS
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