I don't usually do reviews, as the the service is acceptable. But what this company tried to do needs to be told. Last year I asked Dr HVAC to check my furnace/humidifier on my recently purchased house. All good , serviced the humidifier, reasonable cost, prompt service, all good last year. Call that the bait. This year, last week, my a/c stopped in the middle of the hot/humid spell. Trusting them I ask them to check the a/c. The tech tells me the compressor is seized, and the contactor and capacitor burned out. Can't fix or temporarily repair. Needs new a/c. Salesman came next day, with a price double what a local HVAC company told me and strongly recommended a new furnace at same time. It will save some money and help with allergies and dust. Well, FYI, the steel box in the basement does not cause allergies or make dust. I asked the salesman to call me in a couple of days. The next day I have another a/c company check my a/c. In 30 minutes it is checked, repaired, cooling, and paid for!! Only needed the capacitor, total cost of $342.00 . $8,000.00 less than their quote!! When the salesman called back the next day, he was shocked that they misdiagnosed my a/c. I asked for the cost of the inspection be refunded. He said he will talk to his manager and let me know. That was a week ago... Still waiting ... I was able to see through them, be carefull!
P.S. I will be be writing to the BBB, and relevant government ministry as well.
Advice: get a second quote if price seems high, and don't be pressured. Take care out there.
- Approximate cost of services:
- $100.00
- Company Response
Thank you for taking the time to share your experience with us. We deeply regret that your recent interaction with our company did not meet your expectations. Your feedback is incredibly important, and we want to address your concerns promptly.
Firstly, we apologize for the issues you encountered with the diagnosis and pricing of your air conditioning system. We understand the frustration and disappointment that comes with being given conflicting information and facing unexpectedly high costs. Our goal is always to provide honest, accurate assessments and competitive pricing, and it appears we did not achieve that in your case.
Regarding your recent service experience, we are sorry to hear about the misdiagnosis and the inconvenience it caused you. This is not reflective of the standards we strive to uphold. We are actively reviewing the situation internally to understand what went wrong and to ensure that such an incident does not occur again.
To discuss your concerns further and to work towards a resolution, we kindly ask that you reach out to Brendon at 905-457-4425 at your earliest convenience. We are committed to making this right and restoring your trust in our services.