Private User

When I need a service provider, I look for several qualities: knowledge and skills, reputation, honesty, professionalism and rapport. If those qualities are there, I feel I can trust the service provider and will return and become a loyal customer. Suffice it to say, based on this job, the qualities were met. The service provider was on time, provided me with an estimate before starting the work and after listening to me, proceeded with the work. Marcus thoroughly explained what was being done and why. Throughout, he consulted with me and ensured I understood by also providing me with his written diagram, explaining it. And it was all done in 'lay person' language. He was knowledgeable and professional at all times. The problem was fixed and he also gave me some tips on pipe maintenance. I will hire this provider again.

This is the second major job that Remodel Construction has done in my home. The company renovated my bathroom and 10 years later I still love it and it has not needed any additional work. This time, it was a kitchen refresh. My kitchen cupboard doors, drawer facings, counters and sink were all replaced. I love my kitchen! There are many reasons to hire this company. First, they listen. I had other quotes and each company tried to convince me to do a complete reno. despite my repeating that I love certain aspects of my kitchen that a buyer might prefer to change. My smaller job is as important to this company as a bigger job and as the customer, Chris gives me great advice but respects my input. The job was started and completed on time and within budget. The staff are professional yet friendly. They work hard. Even when there are small changes or fixes that need to be made in the work, everything got done to my satisfaction. I know the rule of thumb with contractors is always get three quotes. However, having worked twice now with this company, Im not sure Ill do that. Instead, Ill probably go straight to Remodel Construction.

Nick did a great job. He was professional - knowledgeable, thorough and patient with my questions. He has a very good customer service ethic. This is the second time he has helped me out and is now my 'go to' person at Hoerner.

I have used Hoerner plumbing for many years. This time it was a difficult clogged kitchen drain that required many attempts and took about 4 hours. Nathaniel was outstanding. He thought it through, had a step by step problem solving strategy and followed it through, carefully and thoroughly. He was patient with my questions and was very nice to work with. I have used Hoerner many times and remain loyal to the company.