Jade Stone Ltd

Waited and still waiting for 5 months for install. Ordered back in July and still waiting for delivery now end of November. They have put in half of the job, but that half has brown marks in the quarts. Dont waste your time and money on this place. Learn from my mistake.

We went through IKEA after purchasing their kitchen, for a granite counter. We waited three weeks for our template appointment. Once our appointment was made we waited until 7 PM as recommended by the Calgary receptionist but nobody showed up. Very disappointed!! Hopefully their quality is better Than their customer service and someone will contact us on Monday. If not were going elsewhere.

After asking all through the process about lead times I was assured many times that I would have my counters install quickly.
Upon paying the final amount I was told I could be waiting months.
Pathetic!

We purchased our home about 3 years already in the mahogany area we moved in before the year I had notice my granite been doll and having blemish jade stone send a service guy in 2 separate occasions to try to fixed it they didn't have any success shortly after that my seam on my punter broke apart I contacted builder they said to give it tome so able to get jadestone to fixed their famous j seam that looks horrible a tech came by to tell me he couldn't fixed it till this day I have a granite countertop Install and fabricated by jade stone that never got fixed

Highly recommend Jade Stone! Great experience from start to finish. We had Jade Stone install new kitchen and bathroom countertops. The sales team were very helpful and patient with us assisting in make our choices. The installation process was handled very professionally and when we discovered significant scratches on the island countertop and a black crescent shaped spot on the light colour bathroom countertop, the installation team acknowledged that and arranged for follow up on those issues. The customer service manager came and offered to replace the island and fix the bathroom countertop spot. A team came and replaced the island countertop and preformed the fix for the bathroom countertop. They also checked over the rest of the countertop and did some other minor fixes.

Jade Stone did a wonderful job installing our new quartz countertops. I was looking at many different layout and style options and Talia was very responsive with all the different quotes I had requested. Steve was meticulous in his templating and so everything fit perfectly. Installers were super polite and efficient. The on-site supervisor, Brian, was fun to chat with and gave us some great maintenance and care tips. They were even kind enough to fix a broken post on our cabinets that we had forgotten about.

All in all, the customer service at every level was excellent and ours was only a small job.

We were disappointed with our experience with Jade Stone installing new quartz counter tops at our rental property. While shopping for colors in their showroom, we described exactly what we had in mind and the lady showing us the products did not seem to have much product knowledge about the colors and types of counters they stock. We ended up finding something that appealed to us while the Jade Stone employee just stood there looking uninterested.

Someone there named Val kept spelling our names wrong and had numerous spelling and grammar errors in the email correspondence with us which didn't impress me at all. They sent the templater to the wrong address and we sat there for 30 minutes waiting at our rental property while the templater sat at another house for 30 minutes until it was all straightened out. What a waste of time for everyone.

During installation, they did a poor job of setting the two pieces in place, so the head guy insisted they break apart both pieces and start over. Luckily one or both pieces didn't get damaged while they snapped them apart. The installation was supposed to be done in about two hours, but ended up taking about SEVEN! When they finally glued together the two pieces and blended the seam together, it was visibly such a poor crappy job. Luckily the counters were a dark color and the ugly messy seam was not too visible from a distance. I wish I had a picture available to post with this review.

I just can't believe what a disappointing horrible experience it was using Jade Stone. Their employees need more training and they need to learn about attention to details!

Patrick and Spencer were in and out in no time. They were bright and happy. My husband and I were well informed of what was going to take place, how long it would take and how to care for our new countertops. Only the best materials were used for the install. We have complete confidence in our undercount sinks. Jade stone did an excellent job of the cutting and finishing of the exposed edges. We came across them through Ikea and would recommend them as a stand alone company

We're doing kitchen renos and had Jade Stone do our quartz countertop.

The entire team from scheduling, templating, and install were friendly and professional.

The turnaround time from templating to install was quick. Brodie did a great job templating and made the counter fit perfectly even with our uneven walls. Ian and Dustin provided top notch service with the install. They were very thoughrough with the install and even provided helpful tips on how to take care of the Quartz. They were friendly and professional, and they even took away the massive cardboard box that the sink came in.

Thank you Jade Stone! Your team has made this part of my home renos go extremely smooth.

The JadeStone staff at the Edmonton location were great to work with, very professional and knowledgable about their industry. Matt and the guys were excellent to work with & the service was impecable. They went the extra mile to ensure we were satsisfied with the templating, layout, selection of material, installation, the works. From start to finish the guidance & knowledge provided from the minute we walked in the door at the West Edmonton shop was superior over any other counter top vendors we visited. I would defintiely send friends and family to JadeStone (Edmonton) for their countertop needs.