Jade Stone Ltd

Countertops
4930 74 Avenue SE Calgary AB T2C 3C9
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HomeStars  >  Countertops in Calgary  >  Jade Stone Ltd  >  Disappointed experience overall
Eric from Edmonton
Eric from Edmonton
9 reviews Edmonton, AB
2/10

Disappointed experience overall

We were disappointed with our experience with Jade Stone installing new quartz counter tops at our rental property. While shopping for colors in their showroom, we described exactly what we had in mind and the lady showing us the products did not seem to have much product knowledge about the colors and types of counters they stock. We ended up finding something that appealed to us while the Jade Stone employee just stood there looking uninterested.

Someone there named Val kept spelling our names wrong and had numerous spelling and grammar errors in the email correspondence with us which didn't impress me at all. They sent the templater to the wrong address and we sat there for 30 minutes waiting at our rental property while the templater sat at another house for 30 minutes until it was all straightened out. What a waste of time for everyone.

During installation, they did a poor job of setting the two pieces in place, so the head guy insisted they break apart both pieces and start over. Luckily one or both pieces didn't get damaged while they snapped them apart. The installation was supposed to be done in about two hours, but ended up taking about SEVEN! When they finally glued together the two pieces and blended the seam together, it was visibly such a poor crappy job. Luckily the counters were a dark color and the ugly messy seam was not too visible from a distance. I wish I had a picture available to post with this review.

I just can't believe what a disappointing horrible experience it was using Jade Stone. Their employees need more training and they need to learn about attention to details!

Approximate cost of services:
$3,000.00
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