Fireplaces Unlimited

TOTAL DISASTER!! Seriously, go with anybody but this company.

To make a really, really long story short, we bought a fireplace from them and had awful installers (every repairman who has come to fix it has said, "Man, what were they thinking?") and then, within less than a year, the fireplace started shutting off randomly and wouldn't come back on.

They sent repairman after repairman to try to figure out but they couldn't, and the problem got worse -- to the point where the fireplace wouldn't come on at all. (Did I mention it's the main heat source for our apartment?) But instead of replacing the faulty unit, they kept on ordering parts and trying different things, none of which worked; at one point we had to wait A FULL YEAR for a part and spent thousands in heating bills because we had to use a portable electric heater. We didn't have proper heat for several years. It took them so long that the manufacturer went out of business.

But instead of making good and replacing the unit, they eventually said, "It's out of warranty now, too bad so sad" and walked away. (And even had the audacity to say they would give us $500 toward a replacement if we bought a fireplace from them, which would cost many thousands incl installation.) So basically they just waited out the warranty and left.

Terrible products, even worse customer service, seriously run away.

Friendly staff with quick replies. Competitive costs. Had one issue: a sales rep had come to my house to make sure our fireplace venting would work. He said it was no problem. Then when the installers came, they said they couldn't do it as it was supposed to be. Had to get masonry work done then reschedule the installers.

When I purchased my condo I had inspection of my fireplace- they did thorough job removing previous owner's kids crayons, cleaned glass, checked to see if any parts needed changing etc. $ 125 plus GST for service calls.
Two years later I had estimate to change my fireplace to smaller size, appreciated Gord's honesty re: limitations of my existing fireplace setup and prices. Removing my fireplace and installing a new one was over my budget butt now I know my options and what is required to do this in future.

Recently I wanted to purchase a new fireplace for my new house and went searching for stores that sold high quality fireplace. My friend recommended this store and I decided to go look at their fireplaces. There was one fireplace that I was very interested in, thus I instantly purchased it. Overall, the quality was excellent and the price was a great deal! I loved their customer service!

I have had the opportunity to know about the company for many years. They have always presented themselves s being honest and forthright. and their work is done in a very professional manner and ontime.

Fireplace unlimited installation and service is awful.
We purchased a fireplace for our new home which was installed in June 2013. We had problems from the beginning. The owner, Gord, told us that the fireplace was not suitable for the Whistler climate. Than he told us we needed the motherboard replaced and reworked. It is now 8 months later and we are still getting excuses and no replacement. We do not recommend this company.

We needed to buy an electric fire place for our condo. The selection Fireplaces Unlimited had was perfect. They had all different sizes to meet our needs and delivery was included. The delivery was prompt and very professional.

Fireplaces Unlimited is an authorized dealer for the Montigo fireplace in my home. They did a great job inspecting it and making sure it stayed lit. They also showed me how to relight it when it goes out. A year later, it was having trouble staying lit. Because they had showed me how to adjust it, I lowered the flame, and now the pilot light stays lit.

Dale at Fireplace Unlimited was my sales contact. He's super knowledgeable and has helped me so much in choosing the right gas fireplace for my new house. I find them to have better prices than other stores that i've been too.

I just had a new fireplace installation at my home today and it looks EXCELLENT. The material they used were exactly the same as the one I have chosen and looks amazing good, even better than the first time i saw it. Their professional advice were perfect and I will definitely recommend this place to anyone I know. I am very satisfied with the services provided. Thank you.