Novel Care Inc.

We had our ducltess ari conditioer system replaced and the customer service and price was excellent. We are so pleased we will use them agine later.
Cleaned up after and had been very respectful of our home and property.

Very happy with our new Panasonic ductless and Viessmann boiler installation! Mark and his help install New system is performing like a dream. Mark provided very helpful information as I peppered him with questions. Special thanks to Alan who was a pleasure to work with through the quoting process!

I was pleased when I got a fast appt for routine maintenance.

The tech was pleasant enough.

He wore a mask but no gloves.

I can understand maybe they might be a safety issue or awkward handling equipment.

He did not seem to know how to fix the problem and had to come back a second time but still did not know.

Gave no indication how or when he would know or would be back.

The work order was very vague compared to other companies that I have used.

This makes it difficult if somebody else has to come in afterwards.

I had to call another company for emergency service the following day. They came out within a few hours.
The second company identified the problem and ordered parts. They did not want to put blame on the first tech but the system was working before he serviced it.
Will not use them again.

Very pleased with the service I received from start to finish , installation off my multi zone Panasonic ductless air conditioner and my boiler were done as planed and were promised , no surprise at the end , all very reasonable and will certainly use the Novel Care again. Highly recommend.

The installation was well done. I initially had a complaint about payment (be sure to read the fine print about payment being due promptly once service is done; they prefer cheque over credit card or else a surcharge will be applied), but it was resolved to my satisfaction. Novelcare provides great service with good product at a competitive price. I would recommend them to family and friends.

From the no pressure and extremely informative sales process to installation Novelcare was extraordinary! When our boiler died - Darren gave me all the options available without the pressured "up sells", acknowledging and respecting our budget, delivering EXACTLY what we needed. I was a tad weary about the install given how my old exhaust pipes were hidden and run through the ceiling and when the install techs arrived on site they were VERY professional, knowledgeable and put me at ease with their confident "we got this" attitude. Shawn and Ryan you guys are awesome! My wife was at home during the installation and was super impressed with their politeness and explanation of exactly what they were doing. She said the installation was a breeze and when I came home I was honestly a bit surprised at how clean and precise their work was - it was absolutely great.
NovelCare has gained a client for life.

Awesome service from Ryan & Linden today with our ductless / heat pump installation . We had a smooth experience right from booking; the quote we recieved was spot on, they arrived right on time, provided a detailed explanation of their services and assessment, and were professional. Thanks Novel Care team!

I called Novel Care for our annual air conditioner maintenance. They have been providing this service to us for the last decade or so and we've never had an issue with our machines. Remona was wonderfully helpful and made it easy to set up the appointment. Vincent was the repair-person deployed to our home. He was incredibly friendly, efficient, and service oriented. Without prompting, he gave us tips to improve the maintenance of our machines. It all took about half an hour and the cost was fair. We were pleased.

Very fast and efficient courteous ductless installation. They were very knowledgeable and professional not only did they install air conditioner, they also fix the an issue with my boiler Which was not there installation with no extra charge. Very Happy.

I'm honoured to have worked with Alan and the awesome group at Novel Care. They installed a combi boiler ,great work and happy with there work! Novel Care also Install Multi zone ductless air conditioning system at my in-laws home and they were very pleased with the experience. Recommended!