- Approximate cost of services:
- $7,000.00
Model 300 Sunspace Deck enclosure
Hi Brandon ******, we did install windows at your place at **************. You sent pictures of concerns on Wednesday and we sent a crew back on Friday morning to address all of your concerns which you stated on the phone you were pleased with. Your only issue when you phoned this morning is that you wanted us to replace your extremely old kitchen faucet that a snap cover over for one of the knobs was off. We never broke your faucet as you are trying to mislead. You were looking to try and get a faucet replaced for free in lieu of paying for the work we completed that you had stated you were happy with. Very disappointing behavior.
Hi Treina Miller. We did attend your home at 847 Frank Hill road last week. While there we pointed out to you that water was leaking from behind your siding and coming into your house from the location over your existing door and running down to the floor. When told we did not feel comfortable quoting you until this is repaired you became very rude so you were told to please take your business elsewhere. We stand by our stance on this. Thank you.
Hi Keith and Sylvia, we appreciate your frustration and disappointment with the situation however we have forwarded you the email in which you were informed the door was going to be 32" wide in which you responded that you understood and would talk it over. The next email we received was a request to proceed with the order.
We do not understand your remaining comments stating bullying. We did three previous orders for your home over the last 2 years replacing numerous windows and a patio door which is why we are sure you felt comfortable ordering the front entry door from us. With all respect we have never bullied or attempted to charge you more than quoted for any of the windows and doors installed at your home at any point. We did however issue you a discount on the front entry door in which you accepted as a resolution, despite the fact you were informed of what the size would be.
The installers that installed your front entry door stated how happy you were with the installation and with the look of the door when they completed the project. I do hope that you continue to be happy with it moving forward, along with the other windows and patio door that we have installed for you.
Best to you and your family moving forward.
16 x 7 Insulated Garage Door and Single Steel Entry Door
Hi Bill and Donna. We apologize that the handle is not what you were expecting, we did contact you the next day through email and offered to change the handle with the only charge being the difference in the cost of the handle. Unfortunately this was not acceptable to you. There was no additional cost paid for any handle beyond the one on the order that you had signed off on and paid for. Again we are sorry for this confusion but we did immediately respond with a fair resolution.