Darren's crew was at my property from June 3-5,2024. They installed 10 windows and the unfinished trim as agreed. The windows are of good quality. The problem was the unprofessional finishing (trim) job that was completed. The paint around the windows upstairs and the downstairs bathroom was damaged. Most of the trim corners were cracked. The cap on my kitchen faucet was broken. Darren did send his crew back out to fix the bathroom trim. When I asked Darren about a remidy for the broken faucet and the cracked corners on the trim I was met with ignorance. Darren said he was not there and was not sure how the faucet broke. He then let me know he wasn't replacing any part of the faucet that was "old". He also refused to have his crew do anything about the cracked trim. I hope that more people don't make the mistake I did and they read the reviews on this website and the Better Business Bureau so they don't do any business with Connor Windows.
- Approximate cost of services:
- $12,000.00
- Company Response
Hi Brandon ******, we did install windows at your place at **************. You sent pictures of concerns on Wednesday and we sent a crew back on Friday morning to address all of your concerns which you stated on the phone you were pleased with. Your only issue when you phoned this morning is that you wanted us to replace your extremely old kitchen faucet that a snap cover over for one of the knobs was off. We never broke your faucet as you are trying to mislead. You were looking to try and get a faucet replaced for free in lieu of paying for the work we completed that you had stated you were happy with. Very disappointing behavior.