Cabling, 3 large tree pruning and one small tree pruning
- Approximate cost of services:
- $2,300.00
- Company Response
Thank you for the kind comments Alan, we appreciate it.
Looking forward to providing you service in the coming years!
Cabling, 3 large tree pruning and one small tree pruning
Thank you for the kind comments Alan, we appreciate it.
Looking forward to providing you service in the coming years!
Thank you for the wonderful review, Nina, we really appreciate it!
Thank you for the wonderful review, Meredith!
We're happy that everything went well.
Have a great week!
Drop 2 dead trees grind 2 stumps and prune 1 tree
Thank you so much for taking the time and complimenting our work, Lee - it is much appreciated!
I'll be sure to share them with everyone here at Ontree.
Have a great day!
Zita
Thank you so much for the kind words, David!
I'll be sure to share them with everyone here at Ontree.
Have a great day!
Zita
Remove very large dead elm tree .
Thank you for the review, Tony, and we're very happy to hear that the job wen well! Looking forward to working with you again in the near future.
Thank you so much for taking the time to review our service, Ping - very much appreciated!
Thank you so much for taking the time to review our service, Galyna.
Joe:
We at Ontree appreciate all comments about our company. Positive comments are great for company morale, and negative comments help us to improve our areas of service that may be lacking.
Ontree’s sales staff is trained to provide a quotation based on the needs a client provides. However, when a client indicates their needs have changed, such as was your case, the quotation obviously needs to change as well. For example, when you indicate originally that you require the deadwood to be removed from your tree over your driveway only, and then later indicate you require the deadwood to be removed from the entire tree, we feel confident that most clients would understand the need for a revised quotation.
It is rather unfortunate that you were not able to observe the entire process from start to finish that was involved in pruning your tree. At Ontree, we are committed to training our crews to be as efficient as possible, and we try our best to supply them with the best training and equipment we have available to get the job done as safely and efficiently as possible. Our experience indicates that a single climber, while able in theory to safely prune an entire large white oak tree such as yours, is usually greatly fatigued, both physically and mentally, at the end of this type of job. Therefore, it was our decision to include a crew consisting of three climbers and a bucket truck to prune your tree. This decision allowed us to complete the work four times quicker than a single climber would have achieved. Additionally, the fatigue factor on all climbers was significantly reduced, thereby allowing our crews to continue their work day in a safe and efficient manner.
It is also unfortunate that you were unable to observe the bucket truck in operation. Not only did this vehicle allow the operator to directly participate in the pruning of your tree, it also provided our crew with an easily accessible storage area for the deadwood that came out of your tree. The plastic bins you observed our crews removing actually only held the small rakings from the job.
Ontree is a tree care company that has been in business for nearly three decades. Our pricing is based upon the levels of experience, efficiency and service our clients expect. We feel confident that our pricing is in line with similar companies that are able to provide a high level of good service to the many appreciative clients looking for top quality tree care.
Lisa:
We at Ontree are very sorry you feel this way about the services we provided on your neighbour's tree. Ontree's employees are trained to respond to our customer's needs as best as possible, and we always strive to meet our customer's expectations as closely as possible. Ontree includes a supervisor on all jobs, who is trained to fulfill approved services on a work order. We are confident that with new growth on the tree in spring you will have a different perspective of our service.