Granite Transformations

Countertops
Calgary AB T2E
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HomeStars
Countertops
Granite Transformations
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54%

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Reviews by rating (past 12 months)

Reviews for Granite Transformations

Average customer rating:
7.6 10 (51 reviews)

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Lisa  from Calgary
Lisa from Calgary
1 review Calgary, AB
10/10

Cabinets

I want to share my amazing experience with Granite Transformations. First of all it was my pleasure to have met a dedicated and professional team. Susan,Coleen,Patrick,and Greg I thank you. You went above and beyond to help bring forth my goals of designing my now newly transformed kitchen. The cabinet choice is spectacular and I have received many compliments on this new design. Anything custom I requested was met. Above all the friendships I made was a bonus. This experience I share with everyone.

Approximate cost of services:
$1,100,000.00
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Jan from Red Deer
Jan from Red Deer
1 review Red Deer, AB
2/10

Granite Transformations

I had the counter tops installed on April 8th and called with my concerns on the 9th. Drawer not closing, new sink has a "haze".... I was given a date in April and they didn't show up or call. I called them and was rescheduled almost a month later and again - no show and no call. I called the company in Calgary and asked for a call back right away and .... you guessed it.... no call. Very frustrated
Update - one day later.... Received a call, someone came over in the afternoon and after 15 - 20 minutes all is good.

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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Company Response

Hello Jan, thanks for your review. As I understand it, you were quite happy with the overall experience and your new countertop. I am disapointed we didnt respond quickly enough to your concern to avoid impacting your overall experience. Although its no excuse Granite Transformations installs over 22 jobs a week in Alberta and occasionally with that pace things fall between the cracks. It is my understanding in the last day since your review was posted we have contacted you, made arrangements and rectified your issue.
Thanks for your business!

Jack Reed from Calgary
Jack Reed from Calgary
3 reviews Calgary, AB
10/10

counter top blemish

7 years after our counters were installed by Granite Transformations, I created a small blemish on the surface. A service call by Greg quickly remedied my mistake, which I was very grateful for.

Approximate cost of services:
$95.00
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Margaret Jones from Calgary
Margaret Jones from Calgary
1 review Calgary, AB
8/10

Kitchen counter tops

Granite Transformations was a great company to deal with! My kitchen looks amazing!!! The staff were very professional and accommodating! I would recommend GT to anyone! They were very helpful and their product is truly unique!

Approximate cost of services:
$8,000.00
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Company Response

Hello Margaret
Thanks for taking the time to post this positive review. We really Appreciate your business!!

Greg

wendy linnington from Calgary
wendy linnington from Calgary
1 review Calgary, AB
2/10

kitchen countertops

Opening for island was cut off centre and was installed before we noticed. Very poor customer service; scheduled repair and workmen never showed. No phone call to explain. My phone calls and emails not returned, Very frustrating to deal with GT.

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Company Response

Hello Wendy

Thank you for your review. Upon receiving it I followed up with my staff and learned that your concern was already scheduled to be addressed. I was intially thrown off by your description but quickly figured out you were refering to the shape of the sink hole being parially out of round. I understand this has now been rectified. I do appologise we didn't respond in a timely enough manor for you. This is typically not a concern and unfortunately we were dealing with a few minor setbacks that lead to the delay in your project. Should you have any further concerns please do not hesitate to ask for me directly. Greg

Susan Swainson from Red Deer
Susan Swainson from Red Deer
1 review Red Deer, AB
8/10

kitchen and bathroom countertops

I was initially very impressed with the product and service as I believe in the use of recycled glass for this purpose. The installers were prompt,efficient and cleaned up after themselves. A minor was dealt with promptly and efficiently. Now, 8 months later, my countertops have numerous pits. Because this product has a lifetime warranty, I called the office to make an appointment for these to be repaired. After 4 weeks and several promises to return my phone calls (calls never happened), I was finally given a date and time. I rushed home from work early to ensure I was there but half an hour after the scheduled, they still had not shown up nor had anyone called. I then called the office and was assured that they would find out where the workmen were and would be given a call back. I waited for another 90 minutes and no workmen showed up nor was there a phone call. Again today I called and was promised a time to go along with a scheduled date but this this "3 minute later phone call" has yet to happen and it is now 4 hours later. Not only is the company not standing behind the product, it appears that the product is inferior to what was told to me. I am very disappointed and disillusioned by this company.
After writing my last review expressing my dissatisfactions, I must say that I am more than pleased with the response I received from Greg Brown, the owner. Within hours of my review being posted, Greg phoned me to further investigate my concerns. Upon hearing them, he immediately came to Red Deer and personally rectified the problem and followed up with a phone call about 4 days later. Greg was genuinely concerned that I was not happy and did everything to ensure that I am now satisfied. Thank you, Greg, for making everything right.

Review has 1 previous version
Approximate cost of services:
$5,000.00
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Company Response

Hi Susan
I appreciate you taking the time to post this review. As you are aware, I personally addressed this upon recieving your review. I came to Reddeer within 24 hours and expalined what you were seeing and to your satisfaction completed a service call. I appreciated the praise you offered for my quick attention. I sincerely apologise your experience was soured due to our inability to respond to you in a timely fashion. Thanks to your review we have put processes in place with hopes of avoiding future simular situations that occur due to work load. Thanks for your repeat business!!

Jenny from Calgary
Jenny from Calgary
6 reviews Calgary, AB
6/10

bathroom countertops

We had them do 2 of our countertops in our bathroom. They are a little pricey for the job, but easier than ripping out the older countertop.... or so we thought. One countertop went fine, but because the other bathroom had a natural quartz backsplash with variations in the depth, they couldn't put their countertop right on top. So we had to pay extra to have them remove the old countertop anyways. I might as well have gone with solid quartz for that bathroom. So just be careful what surface you plan to redo. Also keep in mind they cost almost the same as getting a solid granite/quartz top.

Approximate cost of services:
$2,000.00
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Company Response

Thanks for taking the time to post this review Jenny. I'm sorry to hear your experience led you to only be able to rate us a 6. We strive for better than that. "Pricey" is obviously a perspective, we try to create the emotion of "value". We accomplish this most of the time. As for ending up removing what you had in place, it was because it was the best solution due to the uneven surface you speak of. We could have went over top as we typically do but it was felt it wouldnt have been the best solution in your case. As for suggesting you may as well have gone with solid quartz due to the removal, feel confident you recieved a better product with a warranty. Thanks for your business.

Greg

Maureen Topp from Calgary
Maureen Topp from Calgary
3 reviews Calgary, AB
10/10

Kitchen Counters

We had granite transformations do our kitchen counters last summer and they did an incredible job! They were not only on time but early (not too early..enough to be appreciated and notable), the crew was pleasant, courteous, and informative. We were very confident in their skills. They were extremely efficient and cleaned up well. We love our counters and everyone who comes over comments on them. The best part is we installed a quartz slab on our island, and the rest of the counters were done by granite transformations and no one has ever been able to notice a difference. Alot of people have asked about them and we have always highly recommended them,

Approximate cost of services:
-$5.00
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Company Response

Thanks for the positive review Maureen. Glad to hear your experience was exactly what we strive to achieve with every customer experience.
Greg

Deborah Yohnke from Calgary
Deborah Yohnke from Calgary
1 review Calgary, AB
10/10

Kitchen Counter Tops

In 2006 we had Granite Transformations supply and install new kitchen counter tops in our home within a year we noticed that the finish had lost its luster. Over the next several years we received nothing but a run around. In October we decided to give it another go only to find that the company had changed hands in the past eighteen months.after discussion with new owner Greg Brown we were encouraged that he was taking matters into his own hands, within a week he advised that the manufacturer was warranting their product and that he would provide the labor for the new installation. I would like to thank installer Tyson for his professionalism and a job well done. I would also like to thank Greg for stepping up displaying a keen desire for customer satisfaction. I wish him much success in his venture as he certainly deserves it. Sincerely, Ken Yohnke

Approximate cost of services:
$10,000.00
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Company Response

Thanks for your kind words Ken, I'm happy we were able to get the situation to a satisfactory resolve for you.

Greg

Michelle
Michelle
2 reviews Calgary, AB
7/10

Countertop installation

The installers were on time. The qaulity of the work and product was great. They did not follow up however. We did have one issue with our water not being rehookedup correcty. I thought the design consultant Collen Hurley was very helpful.

Approximate cost of services:
$7,900.00
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Company Response

Hello Michelle

Thanks for the kind words regarding the installers and Colleen. She is fabulous!! Sorry to hear your expirience was not a 10 out of 10. We strive for the best expirience for our customers. Did you call and alert us that you had an issue with the plumbing? Occasionally an issue will arise but once alerted we attempt to promptly attend to the issue for a satisfactory resolution. Feel free to contact us and thank you for your business.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Granite Transformations

Granite Transformations is a world wide franchise organization with locations throughout the world. This includes roughly 100 franchises in North America. Our core business is our proprietary engineered stone and glass surfaces for use in kitchen's, baths, showers and fireplaces. Seconday services to compliment our core products are custom glass ...
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