- Approximate cost of services:
- $1,100,000.00
Hello Jan, thanks for your review. As I understand it, you were quite happy with the overall experience and your new countertop. I am disapointed we didnt respond quickly enough to your concern to avoid impacting your overall experience. Although its no excuse Granite Transformations installs over 22 jobs a week in Alberta and occasionally with that pace things fall between the cracks. It is my understanding in the last day since your review was posted we have contacted you, made arrangements and rectified your issue.
Thanks for your business!
Hello Margaret
Thanks for taking the time to post this positive review. We really Appreciate your business!!
Greg
Hello Wendy
Thank you for your review. Upon receiving it I followed up with my staff and learned that your concern was already scheduled to be addressed. I was intially thrown off by your description but quickly figured out you were refering to the shape of the sink hole being parially out of round. I understand this has now been rectified. I do appologise we didn't respond in a timely enough manor for you. This is typically not a concern and unfortunately we were dealing with a few minor setbacks that lead to the delay in your project. Should you have any further concerns please do not hesitate to ask for me directly. Greg
kitchen and bathroom countertops
Hi Susan
I appreciate you taking the time to post this review. As you are aware, I personally addressed this upon recieving your review. I came to Reddeer within 24 hours and expalined what you were seeing and to your satisfaction completed a service call. I appreciated the praise you offered for my quick attention. I sincerely apologise your experience was soured due to our inability to respond to you in a timely fashion. Thanks to your review we have put processes in place with hopes of avoiding future simular situations that occur due to work load. Thanks for your repeat business!!
Thanks for taking the time to post this review Jenny. I'm sorry to hear your experience led you to only be able to rate us a 6. We strive for better than that. "Pricey" is obviously a perspective, we try to create the emotion of "value". We accomplish this most of the time. As for ending up removing what you had in place, it was because it was the best solution due to the uneven surface you speak of. We could have went over top as we typically do but it was felt it wouldnt have been the best solution in your case. As for suggesting you may as well have gone with solid quartz due to the removal, feel confident you recieved a better product with a warranty. Thanks for your business.
Greg
Thanks for the positive review Maureen. Glad to hear your experience was exactly what we strive to achieve with every customer experience.
Greg
Thanks for your kind words Ken, I'm happy we were able to get the situation to a satisfactory resolve for you.
Greg
Hello Michelle
Thanks for the kind words regarding the installers and Colleen. She is fabulous!! Sorry to hear your expirience was not a 10 out of 10. We strive for the best expirience for our customers. Did you call and alert us that you had an issue with the plumbing? Occasionally an issue will arise but once alerted we attempt to promptly attend to the issue for a satisfactory resolution. Feel free to contact us and thank you for your business.