Granite Transformations

Countertops
Calgary AB T2E
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Countertops
Granite Transformations
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54%

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Reviews for Granite Transformations

Average customer rating:
7.6 10 (51 reviews)

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Joe &.
Joe &.
2 reviews Calgary, AB
10/10

Cabinets, Counters & Backsplash

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We were very impressed with our in-home consultation with Pauline. She helped us understand what the products were and which colours worked well together. On our second consultation and finalizing of our choices it was extremely helpful to us when we came to the showroom and talked to Pauline and the owner about how our choices would work. When it was time to do the "transformation" we were very impressed with the knowledge and professionalism of Pat and Tim. With their skill and attention to detail, our kitchen has truly been transformed. Their workmanship was outstanding. We now have a beautiful updated kitchen instead of a tired old 35 year old kitchen. Once again thank you for the wonderful job. We will highly recommend Granite Transformations.

Approximate cost of services:
$13,000.00
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Jen & Gord from Calgary
Jen & Gord from Calgary
2 reviews Cochrane, AB
9/10

Countertops

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We could not be more pleased with the look and quality of our counters in our brand new home done by Granite Transformations. We encountered some issues with the installation however it was all handled by the owner of the company himself to rectify the situation. We have had 3 other family members use the company for their renovation countertop needs and all 3 parties are extremely pleased. It is a great product with minimal impact on the environment and that was important to us.

Approximate cost of services:
$11,000.00
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Tina Helland-Rustad from Westbank
Tina Helland-Rustad from Westbank
1 review Westbank, BC
10/10

kitchen counters

We discovered Granite Transformations at the Kelowna Home Show. I would have no trouble referring GT to friends or family. Excellent service from beginning to end. Kitchen complete...next up, bathroom.

Approximate cost of services:
$5,300.00
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Dawn from Calgary
Dawn from Calgary
1 review Calgary, AB
1/10

Countertops

Terrible customer service. Long story short, the templater didn’t show up for 3 appointments, no one called to let us know what was going on, they guaranteed that even with all the missed appointments the installation date absolutely would not change, they called the day before installation and asked to change the date due to a crew calling in sick, they showed up as scheduled for the install but only brought countertops for 2 of the 3 rooms, rescheduled for a 2nd install date and again didn’t show up. Still waiting to find out when the last countertop will be installed.
With all the missed appointments and problems, I received absolutely no calls from the office manager to let me know what was going on. I had to call her repeatedly, only to get nowhere, and she never followed through on anything she told us. Save yourself the nightmare and shop elsewhere.
Update in response to the Company Response:
The job was finally completed one month later than was agreed to in the contract, none of which was due to bad weather. As for the changes to our original request, had the job been done right the first time, I would have left it as it was. Since Granite Transformations had to come out and cut the corners off the island anyway, I asked that a bit of length be cut off the one end as well but I also said that if that’s too much of an inconvenience, not to bother, as it was our mistake. I’m sorry but I expected more of an effort from Granite Transformations to rectify the situation and to promote a good company reputation. Considering everything we went through and dealing with the former manager, we were given no further discounts and were "nickel and dimed" over the plumbing charges that we did ourselves. The finished product looks decent and I would think that the majority of customers have had a much better experience with Granite Transformations however, based on our experience, I still cannot recommend Granite Transformations.

Review has 1 previous version
Approximate cost of services:
$10,000.00
1 of 1 people found this review helpful.
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Company Response

Dawn,

It is always challenging when, despite efforts, things don't go as planned. Although not all of the challenges were out of our control and we should have communicated better we did have some issues that included that dreaded December weather that impacted many customers unfortunately. The Manager responsible for the less than satisfactory communication is no longer with the company. I am disappointed however to now learn that your satisfaction is not consistent with your communication at the time of project completion. For you to post this displeasure now and down play our offering in our effort to create satisfaction for you comes across as being somewhat unfair to me and quite honestly a bit of a low blow. To suggest being nickel and dimmed is offensive as there were no nickels or dimes involved in our dealings. Lastly, it has been my experience that when someone feels they have been wronged and expect to be compensated to make up for the wrong no amount of compensation can make up for it which is why we typically don't go there. Your post is evidence of this.

We do thank you for your business and as I was at your home I can say with confidence it turned out spectacular.

Greg

JoAnne MacGregor from Calgary
JoAnne MacGregor from Calgary
1 review Calgary, AB
10/10

Kitchen counters, backsplash & sink

I love my new kitchen counters!
Our experience with Granite Transformations was awesome. The staff in the showroom was very helpful in finding just the right materials and colour for the counters and backsplash to match our existing cupboards and fixtures. The staff who came out to do the measurements and the installation were friendly and efficient. We were so impressed that they had everything installed in one day, and we had a beautiful, new kitchen!
We are very happy with the product - it is easy to clean, tough and durable.
We wish we had done it sooner!

Approximate cost of services:
$5,000.00
1 of 2 people found this review helpful.
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Company Response

Thank you so much for sharing your positive experience. It was a pleasure having you as a client!

Linda Harper from Calgary
Linda Harper from Calgary
1 review Calgary, AB
10/10

counter tops

Very professional and very pleasant, careful . Did a very nice job and made sure everything was working and cleaned up. I love my new counter tops as does everyone else who has seen them. Thanks again for everything I would truly recommend you to my friends and family.

Approximate cost of services:
$11,688.70
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Company Response

Thank you for your kind words and taking the time to post this positive review. We really appreciate it.

Beavis from Calgary
Beavis from Calgary
1 review Calgary, AB
2/10

Counter & Backsplash

Initial sales and kitchen counter top installation went well. Backsplash has been a nightmare. Issues with product which are then compounded by phone calls not being returned and appointments not being kept. Management has been confrontational and not supportive...as I write this, a representative is now 75 mins late for an appointment to review the problems after not showing up for an appointment earlier this week....there was no phone call to let us know they were going to miss that phone call. The counters are great but follow up service is terrible.

Final Comments: The manager eventually made it to our home and agreed that the issues we had raised, were legitimate and that they would repair. It took a few more weeks but they did some a crew back to the house to finish the job. The good news is that Granite Transformations did come through and completed the job to our satisfaction and within their estimate. We are very satisfied with the end product and have had several positive comments from neighbours and friends who have seen it. They do provide a good product...it is unfortunate the service along the way was a little painful.

Approximate cost of services:
$6,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your business and your updated comments showing we did finally come through for you. I do apologize for the inconvenience and delays. Effective the new year we have rectified the internal problem that resulted in most of your issues.

Greg

PATTY SMYTHE from Whitecourt
PATTY SMYTHE from Whitecourt
1 review Whitecourt, AB
10/10

counter tops

as always when we invest money in our home ,our concern is did we get value for dollars spent ,and were we confident in our contractor and lastly did they do as promised , the answer is yes to all the above , thanks to Susan and the G T team , would recommend to my family and friends

Approximate cost of services:
$4,563.00
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Bev Hearn from Calgary
Bev Hearn from Calgary
9 reviews Calgary, AB
0/10

Countertop

"i got my counter top installed in 2013. I wrote an earlier review on it and took a picture as well. In August of last year, I noticed a crack coming from a joint. It is about 4 inches long. I contacted the Calgary store and the customer service rep (Tammy) could not even be bothered to come and look at it. Rather she stated that I must have stood on the counter and caused it. I am 59 years old. I sure as heck am not going to be standing on my counter top! She took the word of her installer over me. Since I got nowhere from her, I contacted head office. They are just as bad as the Calgary office. They want to stand by their service rep(Tammy) instead of honoring the so-called "lifetime warranty" So It is not really a "lifetime warranty". Whatever happened to customer service. And God forbid if you should use them and get a crack in the joint, they will not cover it in their "lifetime warranty" I would never ever recommend them and their terrible customer service.

Review has 1 previous version
Approximate cost of services:
$3,200.00
What could this company do to improve their services?
perhaps instead of over a telephone accusing the customer of damaging their product, come out in person and see the crack in the joint.... oh and maybe honour their LIFETIME WARRANTY. MAKE IT RIGHT.
Any advice to offer fellow homeowners facing a similar project?
avoid them like the plague. apparently customer service has no meaning to them.
1 of 1 people found this review helpful.
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Company Response

Ms. Hearn,
Firstly, I hope writing a negative review stating only partial facts to support your negative attitude feels good and gives you some sense of accomplishment. It can be troubling when we don't get what we want, even when that want isn't something we are entitled to. You nicely fail to mention the service we provided to have a technician come out and evaluate and repair your issue AT NO CHARGE over a year after your installation no less. Originally, as I understand it, you were satisfied with the repair but then changed your mind. We did offer to return (for a service fee) to readdress but you wanted no part in that believing that you should not be responsible for the damage caused. Fortunately for us and our customers our product is very durable and does not "spontaneously" crack. As you had enjoyed your new counter without incident for a year and given evaluated onsite conditions it is very apparent there was an outside force that lead to the crack for which is not covered by warranty. In these rare instances I like to use the new car analogy, drive it off the lot and down to the mall, get into an accident and take it back for warranty. Good luck...

Colleen from Drumheller
Colleen from Drumheller
1 review Drumheller, AB
4/10

Counter tops

Terrible customer service. Received our counter tops Feb13, 2013. The bathroom top was not made to order. To this date with many unanswered calls, broken promise (many). We STILL as of July 7, 2013 do not have our counter top for our bathroom. Hence renos in this bathroom we are not able to complete. Management very unsatisfactory!!

Approximate cost of services:
$10,000.00
1 of 1 people found this review helpful.
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Company Response

Hello Colleen and thank you for your review. I believe the reference you make to your "bathroom top" was actually a shelf and not a countertop. Further, the whole story would indicate attempts were made at properly fabricating this shelf but you were not satisfied with the overall appearance so we refabbed 2 more times with your input in an attempt meet your satifaction but unfortunately without success. As it stands you have been informed that we will be out a fourth time when we are in the area next which will be soon.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Granite Transformations

Granite Transformations is a world wide franchise organization with locations throughout the world. This includes roughly 100 franchises in North America. Our core business is our proprietary engineered stone and glass surfaces for use in kitchen's, baths, showers and fireplaces. Seconday services to compliment our core products are custom glass ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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