- Approximate cost of services:
- $120.00
- Company Response
Hi Peter,
I’m sorry to hear you feel we do not provide a professional service. We had sent you a confirmation e-mail on May 5th to review information pertaining to your booking. Within that e-mail, you would have found booking information, payment and billing information, our client service policy, and a list of products and tools needed for the appointment. Part of that e-mail specifically addresses your concerns regarding proper cleaning supplies, as we provide a list of products and tools we suggest having for the appointment. In it, it states:
We use your cleaning tools and supplies because we feel it’s the most sanitary way to clean your home. You likely have some or all of these items already. Substitutions for supplies in the product requirement list can either slow us down or prevent us from being able to do our job. Therefore, without the right items, we cannot guarantee our results.
Since we know that getting cleaning supplies may not be on the top of your to-do list, please check our product catalog if you are interested in having us deliver any of these tools and supplies to your cleaning. Talk to us and we'll help you figure out exactly what you need.
At the time of booking, we confirm whether or not you have cleaning supplies available and ask you to review our list and let us know if you’d like to purchase anything, or if you will be supplementing it yourself. We take a credit card number to process a deposit to reserve your appointment spot, notifying you that it will either be refunded, put towards a late cancellation (if less than 48 hours’ notice is given), or applied as a credit towards your final invoice. This information can also be found in our client service policy and is mentioned in our credit card pre-authorization form.
We are a premium cleaning service that looks to provide quality, consistent, reliable and honest service using our 59 and 101 point checklists. Our goal is to effectively inform our clients of our policy and procedures, as we want you to understand how our services work and confirm our staff have the right supplies and enough time to do a great job. To ensure you are well informed, we provide a detailed confirmation e-mail prior to your appointment to reiterate any information given over the phone, providing you a point of reference to help better prepare for your appointment. In no way was any of this information omitted or provided in fine print, as it was provided over the phone and by e-mail prior to your appointment, as we do not believe in misleading or misinforming our clients. It is important that this information is reviewed by our clients and any questions are forwarded to our office staff who would be happy to help.
Otherwise, there does not seem to be any concerns with the quality of the work provided, as you indicated you were satisfied with our staff and the work she completed. I would encourage you to look over the confirmation e-mail you had received, as it speaks to your review and could have omitted any issues regarding your appointment.
Thanks,
Amanda
