Clean My Space

Hello,

Thank you so much for your feedback! I am glad we met your cleaning and service needs. We would love to work with you again in the future.

Thank you again,
Sarah

Hello Barbara,

I am thrilled to know you found our cleaning service "Excellent in every way". It can be so difficult to get in all the little spaces when doing a renovation clean, so I am glad that you found our Cleaning Specialists did a great job in that regard! I will pass along your wonderful feedback to everyone involved.

Thank you again Barbara,
Sarah R

Hi PJ,

Thank you for taking the time to review your cleaning experience with us! You are absolutely right, There is no better feeling than that of a clean home! I am thrilled to know that our Cleaning Specialists tended to your every request. I will let Jacob as well as Tigist and Ana Marie know you found their service to be excellent!

Thank you again,

Sarah

Hello S.C.,

Thank you so much for taking the time to review your cleaning experience with us! I am very pleased to hear that you are satisfied with the job our cleaning specialists did in your home.
Honesty is one of our four business pillars, so I am glad that you recognize that our staff have integrity and are trustworthy.
I will pass along your great feedback to the cleaning specialists as well as Jacob!

-Sarah

Hello Patricia!
Thank you so much for your feedback. I am so so delighted to hear that you were impressed with the results of the clean as well as the professionalism of our Cleaning Specialists! We stress the importance of attention to detail as well as customer service. I will pass along your great feedback to both Irene and Patricia. Thanks again for choosing Clean My Space!

-Sarah

Thanks so much for your feedback, Earl! We are so happy to hear you have been satisfied with our services. I am delighted to know Alice and Jacob have provided you with exceptional service and will certainly be sharing your wonderful feedback with them. Thanks for choosing Clean My Space!

-Amanda

P,

A lockout fee of 50% is charged for any appointment scheduled where our staff arrive and are not able to complete the appointment. Our staff arrived and contrary to what was shared during the booking, the space was still under renovations/construction on arrival. Our office notified the client of the current state of the space and the client confirmed our staff could return in a few hours to clean the space once the work was complete. However, other contractors were still in the space and working when our staff returned at the agreed upon time.

Per our client service policy: "Clean My Space has the expectation upon arrival that we will be the only people present other than the owners or caretaker of the home. Should there be other services going on during the time of the cleaning and we are unable to do work effectively (i.e. tradesmen, movers, etc), all time spent (cleaning, waiting, etc.) are chargeable by the labour hour. It is your responsibility to ensure the home is free and clear and ready for our staff to work in."

The appointment was booked for 6 labour hours along with supplies purchased by the client for the appointment. A total of 6+ labour hours would have been billable, plus supplies delivered, as our staff were paid for their transportation and wait time between and on the job site. As an act of goodwill, we reduced the total billable time to only 3 labour hours per our lockout fee (50% of the total clean of 6 labour hours scheduled) to offset the labour and transit costs we incurred from sending our staff twice to the same location where they were not able to clean.

Further, after both failed attempts, we offered to reschedule the appointment within 48 hours (the earliest availability we had on short notice) to have it cleaned as soon as possible per the client's request. The client chose not to reschedule the appointment. Had the client rescheduled the appointment, we had offered to reduce the lockout fee to a late cancellation ($50) and would apply a credit to their final invoice for the difference between the late cancellation and lockout fee paid.

The client chose not to reschedule, and although multiple reminders and invoices have been sent since September regarding the outstanding invoice, no payment has been received.