Royal Home Improvements

General Contractors
202-2601 Matheson Blvd. East Mississauga ON L4W5A1
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Royal Home Improvements
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79%

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Best of 2014 winnerBest of 2014winner

Reviews for Royal Home Improvements

Average customer rating:
8.1 10 (140 reviews)

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dbvickery in Toronto
dbvickery in Toronto
0 reviews Toronto, ON
2/10

Two bathroom renovations

The quality of the finishing work was very poor in all respects, from gouges in the finished trim because pliers were used rather than a strap wrench, to gaps at every corner in the baseboard, caulking at shower and bath trim over the tiles and trim, some of the trim loose and not attached properly, even different grout used on sections of tile. Drawings were ignored except when pricing. Who knows how well the hidden work was done. Unfortunately, it was not just the construction (George) that was bad but also the management (Lawrence) who showed no interest or concern over the quality of the workmanship or the damaged fittings. It is not pleasant to write this because a decade ago Royal did a major renovation which was more than ten times bigger and more costly than this project and it was exceptionally well done. Based on my experience a decade ago I recommended Royal to many people. Based on this latest project I would not recommend Royal to anyone.

1 of 1 people found this review helpful.
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Private User
Private User
2 reviews Mississauga, ON
10/10

main floor renovation

We hired Royal Home improvements to complete a main floor renovation in our bungalow to allow us to age in place. We moved the bathroom into a small bedroom and expanded the kitchen into that space.. We replace to carpeting and hardwood flooring with luxury vinyl plank flooring throughout the entire space. We also had Royal paint all the rooms as well. Royal brought in subcontractors for kitchen cabinet design and installation as well as plumbers, electricians and tiling. Some of these subcontractors introduced us to other subcontractors that they have used for counter tops and glass enclosed shower stalls. All of the trades were very skilled and treated our home like it was their own. All of this was done during a pandemic.
I would not hesitate to recommend Royal Home Improvements to anyone thinking about a renovation

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bernard
bernard
0 reviews Newmarket, ON
10/10

2 bathrooms renovated

Had 2 bathrooms completely renovated (main & ensuite) from top to bottom as they were 22 years old and were in much need of a total make over. We are SO HAPPY and impressed with how both bathrooms look NOW. Royal Home Improvements listens to what you envision and involves you in the process from start to finish. If you notice that there is an issue along the way Royal Home Improvements doesn't hesitate to solve/ repair the problem. Their goal is to make you happy. Thank you Lawrence and George for listening and helping us make decisions along the way. We now have two lovely looking bathrooms that we are proud to show off.

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Private User
Private User
Private User reviews Mississauga, ON
4/10

Reno.

Subcontractors nice work.
Primary contractor charged too much as I paid for all materials.
Labour charges only.
Would recommend subcontractors.
Live and learn.

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Private User
Private User
Private User reviews Brampton, ON
10/10

Bathroom remodel and basement water problem

We noticed some water coming out from under our hardware floor in the fore-room. we called Royal Home Improvement and they sent out a Project manager who looked around the area.. and provided us with an estimate..We talked it over and agree that it was a fair price for the work being done.. once we gave the go ahead they had a crew starting the following Monday.. George and his helper were great, they came early in the morning and set and started to work.. They worked quickly and where able to find the problem and correct it , then they started to put it all back together and the workmanship was great.. they saw to every detail and asked our opinion at every turn,so they could make us happy.. I am very satisfied by the workmanship and the quality of the material used and best of all it only took a week... I would definitely recommend George and his crew..

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Private User
Private User
Private User reviews Mississauga, ON
9/10

Bathroom Renovation

This is the second bathroom renovation that I've had Royal Home Improvements do in the past couple of years. Their quality of service, professionalism, and value for my money, made it an easy choice for me to go with this company again.

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Paulski CABBAGETOWN
Paulski CABBAGETOWN
14 reviews Toronto, ON
2/10

Royal Disappointment

I hired Royal Home Imp. about 10 years ago to build a garage and was very happy with their service and product. This year, in late May, I contacted them due to a rotting front porch, and some wood rot issues above it on a small balcony, plus some other small projects. The porch is fairly small, about 16 ft. wide, and about 12 feet deep with 3 porch steps coming up to it. I met with Paul and he quoted, for the job, i thought pretty high but i wanted that same quality and service. At that point he took a 20% deposit, and then another 40 % a few weeks later, but still the workers didn't show. Finally , in July, after a few prompts from me because I was starting to feel ignored, workers showed up and worked on the porch and were done in 1 day, and then a worker showed up to finish it up. The porch was fine but the work above wasn't completed corrtectly so I called yet again and Paul came out and agreed to send back the carpenters to finish that up. At that point , I summarized a few more jobs around the back yard, fix up some rotting wood on flower boxes, and repair a door on a shed, and replace some bent trim on the house with some cedar planks. He quoted 4,200 plus tax for that plus tax and charged the whole amount that day. After all the work was completed the carpenter wanted payment for some parts, and I knew they were included in the price, but i paid him for it anyway, about 140.00 because somehow i felt he would get stuck with the bill if i didn't , and besides i liked him so i agreed to pay it. I brought this up to Paul and after some arguing on his part I was able to prove it was included and he agreed to give me the refund. Well, that took over 3 weeks with a weekly reminder to Paul that I was still waiting, and after spending one huge amount for such little jobs I was irritated I was getting jerked around for 140 bucks. He put the charges on my card that day with no hesitation but getting back a little bit for an overpayment was a task.

Also included in this quote was a ramp of ashphalt up to the garage floor from the outside. It wasn't very long, the length of a two car garage, and about 3 or 4 feet from the lane up to the lip of the floor. Well, they poured the ashphalt and said don't use it for a day. I didn't use it for 2 days and it wasn't hardening, in fact my shoe would sink into the stuff and then of course , track with me into the house. I called Paul after about a week or so and advised him of this, he said, well it's been pretty warm lately. Then 2 weeks later, this stuff is still soft, i could make a snowball with it, and my car was tracking tar all over the place and on my paint. Finally he agreed it needed to be done over again, and that took yet another 2 weeks.

So the final product? not bad, but for this crazy price of these very little jobs and the hounding I had to do to get the job started, fixed after the job was finished, the length of time it took, and the little refund that I had to fight for , I 'm naturally disappointed.

So my options as a disappointed customer are few. But I can post an honest review of what happened, and I can never call them back. Just bad service and no real concern about how they treated me as a customer.

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Company Response

Hi Paul,
Thank you for your review and for the time and effort required.
It is customers like you that remind us that ALL of our Projects should be of the highest quality and your comments
help us to continue improving our service.

We understand that the Project was completed, however your complete satisfaction is what we strive for and therefore, please feel free to contact us to discuss any outstanding items and/or other concerns.

Amanda in Mississauga
Amanda in Mississauga
2 reviews Mississauga, ON
10/10

Windows and Water-proofing and Fencing, oh, my...

So, we had Royal Home Improvements (RHI) renovate our kitchen in two parts: the first in the Autumn of 2017 and the second in the Spring of 2018. We were so pleased with the results that we decided to hire them for other projects, too, and thus, our next story begins...

Paul visited our home, as he had done before, reviewed the areas of concern, provided several options we could choose and worked with us on our budget with patience, understanding and good humour. As with our kitchen renovation, we felt our needs and concerns were considered. Paul listens. It shouldn't be extraordinary, but it is rare to find someone, especially the person in charge of the company, who personally consults with the clients, responds to emails and texts, and is so attentive. Pluses all the way.

Things we wanted addressed this time included a better fence across our driveway, for privacy and for keeping our two dogs from running into the street, heedless of traffic and unable to find their was back home. Claudio, who worked tirelessly on our project, built a taller and sturdier fence with a lovely gate before he took down the old fence, thus ensuring the dogs could still safely go into the back garden to do their business.

Then he focused on our basement windows. When we purchased our home, we noticed the two windows that had been added at the side, just above driveway level, had some issues. They were older and narrow and obviously not part of the original specs. Some cement-saw-wielding DIY-er had created the holes and stuck the windows in without using proper exterior materials, like nails and trim (the nails were interior, inferior and rusty and the trim was suitable for framing a photo... maybe), and without installing lintels. The old windows didn't open well, one of the panes was badly cracked and they didn't allow much light to enter. We want to utilize this lowest level of our home and making it less like a dungeon seemed prudent.

Claudio excavated the area beside the wall all the way to the front corner, not just under where the new windows would go, and properly water-proofed and so on. You know, the sort of thing you see on 'Holmes Makes It Right' when a basement has been flooded because the exterior wall hadn't been properly done with a protective layer and gravel and all that. We have this protection now. The windows are deeper and they crank open vertically and lock securely. There are window wells now, too. And the amount of light we have now... It doesn't feel like we're in a basement at all!

The next item was the fence between our neighbours and ourselves. Our driveways run beside one another and the section of fence here was leaning. Our driveway was cracking and eventually there would be the remnants of a fence, dirt and our crumbling driveway on our neighbour's property. Not a joyous scenario. Our driveway was higher than our neighbour's and there was no retaining wall to prevent the inevitable. Claudio removed that section of fence, excavated to the correct depth, poured cement, installed thick posts and built a solid retaining wall before building a new section of fence of the same design as the one he constructed across our driveway: taller and much sturdier.

That fence isn't going anywhere. Ev-er.

Throughout, Claudio was professional, accommodating and understanding (especially of my slightly confused mother, the dogs and clearing the digging equipment so the trick-or-treaters could safely reach our front door) and tidied and hauled away the mess when he was done. We are very, very pleased.

Thank you, Paul, and thank you, Claudio. When we're ready to tackle another project, we'll give you a call.

Cheers!
Amanda & Peter in Mississauga (who apologize for being so bloody late with this review. Mea culpa.)

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Company Response

Thank you for the recognition! We are here whenever you need us for your next renovation. Your experience as homeowners is quite typical; for various reasons, renovations get done over a number of years, and sometimes you discover items that need fixing along the way. It has been a true pleasure to help you with your kitchen, your basement, your basement, and even your waterproofing!

Royal Home Improvements
202 – 2601 MATHESON BLVD E
MISSISSAUGA, ON L4W 5A8
Phone: 416-236-4400
estimates@royalhomeimprovements.ca
https://www.royalhomeimprovements.ca/

Anne
Anne
4 reviews Toronto, ON
9/10

Bathroom renovation

Home renovations come with unexpected glitches especially when they involve many elements requiring a variety of skills, e.g. Insulating, drywalling, tiling, painting and plumbing. Our recent bathroom renovation was no different. We chose Royal Home Improvements because they are a Renomark and BILD member, recommended by CARP, offer a 2-year warranty and, most importantly, assign a dedicated project manager to the job. Keith Rout was our project manager and was responsible for the successful completion of the renovation, from helping us to select tiling and fixtures, scheduling the crew members, literally going the extra mile by driving to multiple supply stores to find the right vanity, and in general troubleshooting and fixing issues. We have always found any type or reno very stressful and Keith was able to minimize this because of his communication skills and attention to detail. He was always reachable via phone or text, was very punctual, and patiently answered all our questions. So...thanks to Keith, and his crew!

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Company Response

Hi Anne, thank you for your review. We assign a dedicated Project Manager to every project for exactly this reason: renovations have many moving parts, and we want to make sure the process goes as smoothly as possible.
Royal Home Improvements
202 – 2601 MATHESON BLVD E
MISSISSAUGA, ON L4W 5A8
Phone: 416-236-4400
estimates@royalhomeimprovements.ca
https://www.royalhomeimprovements.ca/

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Royal Home Improvements

Finding your perfect home renovation partner can understandably be a daunting process these days. With so many options and potential risks, people are looking for a partner they can trust.

That's why Royal Home Improvements (RHI) retains single-source responsibility from start to finish. Our hand's on approach ensures your needs are met, from concept to construction. Whether architectural design, the quality of construction, or our strict adherence to timelines and budget, RHI guarantees everything we do and make sure that our customers are satisfied with every facet of our work.

Building trust takes years of delivering on time and budget. It requires committed professionals and a refined process model. But ultimately, it's about respect and owning ones word. This hasn't changed since we open our doors in 1969. Proudly serving the Greater Toronto Area, Royal Home Improvements today is one of the largest multi-phased renovators in Canada.

What can we do for you?

https://twitter.com/RoyalDifference

CATEGORIES
General Contractors, Basement Renovation, Bathroom Renovation, and Kitchen Planning & Renovation
SERVICES
Royal Home Improvements for Renovations, Remodeling and Additions
WEBSITE
https://www.royalhomeimprovements.ca/royal-home-improvements/
YEAR ESTABLISHED
1969
NUMBER OF EMPLOYEES
30
PAYMENT METHOD
Cheques, All Major Credit Cards
LICENSES
Yes
MEMBERSHIPS
NKBA, CARP, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2 year Guarantee, 5 Year Guarantee on Structural Work
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.