Total Tech Pools Inc

Swimming Pools, Spas & Hot Tubs
1380 Speers Rd, Unit 1 Oakville ON L6L 5V3
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Reviews for Total Tech Pools Inc

Average customer rating:
7.2 10 (98 reviews)

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Private User
Private User
Private User reviews Mississauga, ON
0/10

Suprised

Called total tech last year end of season about loosing water in pool, was told by employee that they were closing pools and they wud deal with it 2020. I asked to be one of their first calls in April. Turns out young man had us down for opening and pressure test, explained for 30 years my hubby opened and closed pool but I definately understood reason for pressure test. Dave the owner called to let me now I asked for opening also, I found him to be quite short when I told him about not making the arrangement for pool opening. I explained that we were loosing water and when looked under pool cover no water in shallow end. We have called consistently to get help from total tech but to no avail. They all say we will call back started in April today is May 21 2020 and still no call back.
I should include that we have bought 2 liners from total tech plus we also purchased a safety cover plus a lot of our chemicals. The young people there are so nice. The last liner we had installed around 3 years ago wud never stay in, on opening the liner was back out again. Finally dave came out and told us we needed something around pool, we had no problem with that. I absolutely trusted this company I am very disappointed, very disappointed with this company.
I am sorry it turned out this way.

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Adam
Adam
3 reviews Oakville, ON
0/10

Pool Closing and Opening

STAY AWAY! BUYER BEWARE!!!I hadn't posted this review earlier because I didn't know that they were on Homestars.com. They opened my pool and did a horrible job. The whole job was rushed by a couple of amateurs. The plugs at the pumps were leaking and it took forever to reach them to fix the problem...which I had to fix myself. I gave them the benefit of the doubt that they had hired a bad employee so I hired them again to close the pool. The closing was worse than the opening. They broke my pool light but told me that it was already broken. STAY AWAY!

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Pete in Oakville
Pete in Oakville
1 review Oakville, ON
10/10

Pool Pump Temporary Solution

Our 2 year old Pentair Superflow pump was not starting, with the visible appearance of water having broken into the membrane of the control Unit. We called Total Tech who had originally installed the unit and managed to talk to Grant one of their technical Team. Grant explained a number of procedures over the phone. Unfortunately these did not work. With a week of swimming lessons for our child starting tomorrow, and the pump connected to the heater, Grant managed to find time for Us for a same day call out. After re-inspecting the unit, Grant installed a replacement temporary pump to make sure our swim lessons could continue as planned !! .. we are very pleased with Total Techs customer service. Thank you again Grant!!!

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plapointe
plapointe
1 review Burlington, ON
5/10

Pool opening and closing

We started using them after they bought out the company that installed our pool. We were away last Friday when they came to close our pool. We came back to the cover half in the water (see picture). Some of the grommets did not work. They did not contact us to ask if we wanted them to repair them when they were here last Friday. They came back today after a number of phone calls, and the issue was fixed. We were promised they would come back in a couple weeks to finish replacing the grommets that are still not working. The gentleman also promised he would speak to the owner to make sure the issue would be discussed with the employee who was here and left our pool like this without contacting us first. I was going to give them a 1/10 before they showed up today, I am now more satisfied and this is reflected in my rating. You just need to make sure you are there when they come to avoid a similar situation I guess.

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Company Response

We are sorry your experience wasn't as good as we like it to be but are pleased it has been resolved.

Jim in Mississauga
Jim in Mississauga
2 reviews Toronto, ON
10/10

Pool Leak

On time, on budget - while providing good communication & the answer to my 100 leak and other pool questions. Grant and partner know the workings of a pool at the highest level. I strongly endorse and will use again - after all it is a 50 year old pool

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Company Response

Thank you very much for the kind words!

Sean in Oakville
Sean in Oakville
1 review Oakville, ON
10/10

Trustworthy service and advice

A big thank you to Dave and the crew for going above and beyond to help us get our pool back on track. In late June we started experiencing problems with the water quality - first time in three years. We sought regular help and water testing from another large pool service/build provider. But the problem got worse over a few weeks. Total Tech was more knowledgeable, creative with their solutions and committed to helping us. We felt like we found a partner. They have earned our future business and reccommendation

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Company Response

Thank you Sean!I am happy that we were able to solve your pool issues.

Aby_Halton in Oakville
Aby_Halton in Oakville
1 review Oakville, ON
10/10

Amazing After Sale Support

We purchased our home with an older existing pool, and needed to replace the pool liner, pool pump, sand filter, heater, chlorinator, and lights over the last 2-3 years. What we appreciate most about Total Tech is the good advice we receive when deciding what to buy and how they stand behind it. We've trusted their recommendations and we know based on experience that they stand behind what they sell. Their prices are fair, but what's actually more important is that they'll take care of you after the sale and installation. When we recently had an issue with the heater we had purchased, they were responsive and they took care of it right away. As a pool owner, I've learned how important that is. We highly recommend them.

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Company Response

Thank you very much for your kind review!We truly appreciate your business.

Emma in Oakville
Emma in Oakville
1 review Oakville, ON
2/10

Start up and Maintenance

Very disappointed in this company. This was our first year having them open our pool and complete a weekly maintenance.

The pool was open and there was low suction so during maintenance they couldn’t vacuum. I called the company and was mislead that someone would be out the next day to have a look at the situation. After no one came, we examined the pool equipment ourselves and founf that a black gasket was sitting beside the pump and never was installed. We received no apology or credit from the company and due to the missing gasket our pool was never vacuumed properly. Plus the maintenance checklist was never complete. We never had our pool vacuumed completely, the sides were not brushed and chemicals were never checked and of course they require full payment for this terrible service. Obviously we cancelled our service. There are a lot of decent pool companies out there. I thought this was one but I was proven wrong right from the beginning.

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Company Response

We are sorry to hear of your experience and this does not sound like us.Could you contact us directly at info@totaltechpools.com so we can investigate.

S in Oakville
S in Oakville
1 review Oakville, ON
10/10

Liner Replacement

Total Tech did a totally amazing job replacing the liner on what turned out to be a DIY inground pool! They went way above and beyond normal expectations in replacing not on the liner but also the non-standard metal walls. Cant say enough good things about them!!

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Company Response

Thank you very much for your kind review!

Mantis in Toronto
Mantis in Toronto
1 review Oakville, ON
1/10

Pool liner and railing

Hired them for a railing and liner replacement job in 2016. That is an very unfortunate decision. The railing they installed popped out in 2017, and I didn't think it is a big deal. However, the gap became bigger this year. I called them to fix it, but they asked $400 to fix it. And told me that the railing has no warranty. It was never explained to me that the $1000 railing job I paid has no warranty, and it will need 40% of total install fee to fix it?? It is a pure workmanship problem, they just need to put in self tap screw to secure the railing back. I will not recommend this company.

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Company Response

We are sorry you feel this way.We clearly explained that the track installed was a retrofit and our standard labour warranty is 1 year.The track can separate for many reasons including the harsh winter.This occurred long after the warranty period ( over 2 years later ) and would have a charge to fix this.We have had no dealings with you and have not heard about any issues since we installed this.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Total Tech Pools Inc

Award Winning Swimming Pool Service Company and Retail Store. Specializing in liner replacement, safety covers, equipment replacement and water chemistry. Total Tech Pools was started in 1991 primarily as a pool service company. Many of the original staff came from other pool companies and many are still with us today. Total Tech Pools performs all types of repairs, restorations, and maintenance on pools including liner replacement, openings/closings, equipment installation and repair, leak detection and complete new pool installations.

In 1996 a retail store was opened and in 2001 a larger facility was opened in Oakville. Currently Total Tech Pools operates a store in Oakville , ON, Kingston, ON and Montreal, QC. We offer a full line of chemicals, equipment, accessories and many other supplies for your pool at very affordable prices. Total Tech Pools prides itself on providing honest and fair service and places a very strong emphasis on education and training.

We are very proud to have received the Small Business of the Year Award in 2009. We truly appreciate the support from our customers, staff, suppliers and other partners for helping us earn this prestigious award.

AWARD WINNING SERVICE TEAM
Our award winning Service Team has been serving customers for 20 years. At Total Tech, we pride ourselves on fair, knowledgeable, and honest service at terrific prices. To experience our service is to understand what sets us apart from the rest. We encourage you to book your experience today.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
We carry a full line of pool and spa products with quality and value in mind. All our products have been carefully researched in order to provide the best products available at optimum prices. Total Tech Pools and Spas is located at 1380 Speers Rd in Oakville. We carry a full line of pool related products: Liquid Chlorine (Sodium Hypochlorite) Pool and Spa Chemicals Accessories and Maintenance Products Pool Toys and Games Have a very well stocked Parts Department Various Equipment (pumps, filters, heaters, sanitation systems, automation) We have a fully functional and landscaped pool at our Renovation Showroom next door which will help you visualize liners, landscaping options, lighting options and equipment. Outdoor Furniture
SERVICES
Total Tech Pool & Spa offer most, if not all, pool/spa related services ranging from professional openings & closings, pool liner replacements & restorations, leak detection & repair, equipment installation & repair, to weekly pool maintenance service. POOL INSPECTION: A visit to the home by one of our expertly trained staff members A full written report which details the current condition of the pool surface, equipment and foundation. The report will outline anything that is not functional or up to code and provide the approximate cost to fix/ replace these dysfunctional parts. The report will give any additional recommendations such as safety hazards in the backyard and pool accessories (ie. winter covers, diving boards, slides, fencing, etc). POOL MAINTENANCE Chemical balancing Water testing Vacuuming Leaf Skimming Equipment Maintenance POOL REPAIRS Our technicians are trained and experienced in a variety of pool related repairs and are backed up with vast technical resources and an extensive parts department. We will identify the problem and advise you on corrective measures and if applicable how to prevent recurrence. POOL RENOVATIONS/ BACKYARD LANDSCAPING Total Tech, either independently or in conjunction with our landscaping firm, Rosa and Rosa, can completely transform your backyard and pool. POOL LEAK DETECTION We utilize a variety of methods to locate leaks including pressure testing, sonar detection, and diving. In most cases we can isolate a leak to a very small area. POOL EQUIPMENT INSTALLATION POOL LINER REPLACEMENT Total Tech Pools and Leisure is your complete pool service provider.
BRANDS
Pentair , Aqua Chemicals , HPI Covers , Raypak , Jacuzzi , Kreepy Krauly
SPECIALITIES
Our goal is to ensure that your pool and spa experiences are memorable, for all the right reasons, so drop by one of our three retail showrooms soon, and meet the team.
WEBSITE
http://www.Totaltechpools.com
YEAR ESTABLISHED
1991
NUMBER OF EMPLOYEES
25
PAYMENT METHOD
Visa , Mastercard , Debit
LICENSES
Town of Oakville
MEMBERSHIPS
Pool and Hot Tub Council of Canada , APSP , BBB , Chamber of Commerce
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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