Total Tech Pools Inc

Swimming Pools, Spas & Hot Tubs
Oakville ON L6L 5V3
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70%

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Reviews for Total Tech Pools Inc

Average customer rating:
6.9 10 (112 reviews)

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Equipment service
Equipment service
1 review Oakville, ON
10/10

Pool Equipment problem resolution

We have been using Total Tech pool services opening/ closing our pool, water testing, buying new pool equipment etc for many years. We have always been more than satisfied with their services. The store staff provide great customer service, are always pleasant and helpful. The technical staff opening / closing the pool and installing new equipment are knowledgeable and patient.
Recently we had a major issue with our Prowler pool cleaners power supply. We had not realized that Total Tech also handled equipment diagnostics and repair. We were in their store having our pool water tested and mentioned our problem. To our complete surprise, Dave checked our power supply and resolved our problem immediately. We were thrilled. We will always rely on their expert service and advice. We feel lucky to have found a pool service we can rely on.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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itscherylene
itscherylene
4 reviews Burlington, ON
10/10

Pool liner replacement

I had booked my pool opening when it was discovered my pool had a leak. Customer service is following up to process my order as efficiently as possible.

Approximate cost of services:
$3,000.00
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Sharon Barkley
Sharon Barkley
1 review , ON
10/10

Installation of heat pump for pool, chlorinator and new pump

We had this company do our liner replacement a number of years ago and wanted a heat pump installed. The 2 installers just left and were fabulous. Thoughtful and informative. Will have them back to close the pool in the fall. Highly recommend them.

Approximate cost of services:
$8,000.00
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AMANDA
AMANDA
2 reviews Brampton, ON
0/10

Poor service and communication

We purchased a salt-cell to be installed when Total Tech was coming to install a new pool liner in our new home. We also ended up purchasing a new filter at the time of installation. Fast forward 1 year and the salt-cell stops working. Despite taking it to Total Tech for cleaning and diagnostic testing, it continued to fail to work when re-installed at home. We are told by Total Tech that because it was still under warranty that it would be replaced. After numerous calls and emails over the following months, not once did a service manager/technician return our call with an update on replacing/repair the salt-cell. When you call the store, the service manager with 'expertise' with the product is never available or in a meeting. Very poor customer service and communication regarding standing behind the products they sell or companies they represent. I'd be weary as a customer and supplier.

Approximate cost of services:
$1,500.00
1 of 1 people found this review helpful.
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Claudio in Toronto
Claudio in Toronto
0 reviews Toronto, ON
0/10

Total Tech did a poor job with even worse customer service

This is from last year, 2021. I hired total tech to close my pool. Long story short, they charged me for several water bags without consulting with me first. They told me that 2-3 bags had a hole in them, hence the charge. If they had contacted me first, I could have told them that I had new bags which were with the other pool supplies stationed by the Pump which was also being serviced for the winter.
After charging me an absurd amount of money for bags, I contacted the manager/owner numerous times with no results. I never received a call back.
I didn't learn my lesson and the following spring allowed them to open my pool. The inexperienced teenagers that they sent to open my pool took no care or pride for my property.
They ultimately (and lazily) dumped the entire contents of the filth that was on the pool tarp covering the pool and dumped it all into my pool. The pool was a cesspool afterwards and I was forced to purchase far more chemicals than what should have been needed to clean the mess.
When I called to complain, i received the same treatment. Just being ignored and never received a call back.

This year for closing- I had a death in the family and my neighbor used them for a closing. For the sake of convenience I allowed them to close my pool as they were already next door and they squeezed me in.
They had my old credit card information which did not go through when they charged my card.
The owner who ignored my every complaint two years in a row called me immediately and numerous times when it was her who needed her needs tended to. Unlike her pathetic service, I have consideration and gave her the updated payment information without delay.
Not even a thank you from her.
Avoid this business. The owner could care less about you.

Approximate cost of services:
$350.00
2 of 2 people found this review helpful.
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Garry
Garry
1 review Mississauga, ON
0/10

Pool closing

I have been a loyal customer of Total Tech Pools for well over decade. During that time, I have recommended your services to many people. I am very disappointed with the response received after a recent pool closing. The date of closing was on October 4th, 2022. On October the 8th I noticed a sound around my pool filter and realized the sound was coming from my pool motor. Then I found out that power to my pool remained in the on position and motor to my pool was running dry.
I called Total Tech several times and finally received a call back on October 11th and spoke with Saskia. I informed Saskia of the situation. She asked me if my timer was on as it is my responsibility to turn off the timer. In the over ten years of Total Tech closing my pool, I have never been instructed or turned off the timer myself. Saskia then informed me the paperwork left after closing with invoice states as reminders owners to turn off timers and heaters to the pool system. Additional reminders, remove plugs and fittings from system and put in pump and skimmer baskets. Something again I have never done because Total Tech has always done this. I asked when closing the pool are you not to turn the power off to the pool? At this point I was getting very frustrated with how the conversation was going. Saskia brought up the timer issue. My issue was that power to pool was left on! I asked that a technician come by and basic response why? So basically, discussion ended. After a few days it occurred to me the reason I had never turned off my timer. Is because when the power to my pool is turned off, power to the timer does not operate. I called Saskia back on Oct 17th and tried to explain how my timer worked. If the power to my pool was off in the first place, there would not be a problem. I was then told it is impossible for them to close the pool with the power On. Funny, this was never brought up in our first conversation. Well, the impossible happened. Also made me feel i was not telling the truth.Why on earth would I call to advise the power was left on. Is it not conceivable when they were closing the pool with my timer was operational in the off position and pump was not running? So, when closing the pool, did not turn off the power? Im concerned my pool motor has possibly seized up and will not work when I open the pool next spring. Further my GFCI has blown and needs to be replaced. Your overall customer service is terrible. Total disregard for my concerns, you take no responsibility, its my fault. On your website you state you Pride yourself on providing honest and fair service. I dont think so. Bottom line I will no longer be using your services.
Garry
Oct. 21,2022

Approximate cost of services:
$320.00
3 of 3 people found this review helpful.
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Edward in Mississauga
Edward in Mississauga
4 reviews Mississauga, ON
0/10

Poor Quality, terrible service, lack of responseness

Total Tech = Total Wreck

TERRIBLE SERVICE! AVOID and find a company that stands by their work and are dependable. Poor pool opening, no one calls back despite them saying they will and worst of all they tried charging me for unnecessary service.

I moved into our house at the close of the season last year. We had Total Tech close our pool last year and reopen this year.

3 days post opening our pool was not in good condition despite the kids they sent saying it would be. I called to see if I could book a starter vacuum and they happily agreed to charge me for the service.

Fast forward to the date and they sent another kid who told me they normally are in the retail store but is helping out today because they were short staffed. It was raining and the water was cloudy so he said he'd be back tomorrow. No one showed up and when I called they said I now needed to book a service appointment bc my skimmer had no suction. I was not told this and asked to speak to a manager. After being on hold for 20 mins when they asked if the manager could call back in 10 minutes. They never did so I called again and they said someone would reach out by end of day, again no one called.

Afterwards I went to my pool and checked the skimmer and there was no problem. They either sent someone who didn't know what they were doing or were trying to charge me for something I didn't need.

Review has 1 previous version
Approximate cost of services:
$400.00
2 of 2 people found this review helpful.
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Nima in Oakville
Nima in Oakville
1 review Oakville, ON
9/10

Opening Pool

They open the pool, but tell you to fill water to level up to the Skimmer and they come later to start the pool. first they did not show up, then they came without tell us to rining our bell and just installed our pool steps. When i start the pool there is water coming out of my heater, they didn't even have the courtesy to let me know there are issue here or maybe they didn't tighten something. Horrible service, if they don't come and fix this I will never call them again and I been their customer for past six years. THey were good, but the service is at it's worst nowadays.

Today I called and a good representative understood the whole thing, appologized and is sending their senior tech over to take a look. This is the type of service i always had from them, lets see how it will go. Thanks Total Tech for addressing the issue.

Heater was broken, new heater needs to be installed next week. Total tech, my only feedback is make sure pool openers truly represent the service Total Tech has always delivered throughout these years. Thanks guys

Review has 1 previous version
Approximate cost of services:
$446.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Oakville, ON
0/10

Customer Care

In the last two years we spent near $10K for new liner, heater. Recently two inexperienced crew showed up for 1 hour to open the pool. They left with the pool being green, no instructions to improve the situation. After 10 calls with various people not one person was able to resolve the issues and instead that the service did not include a working pool and a clean working area. Do not hire this business. There are many great customer oriented companies out there!

Approximate cost of services:
$10,000.00
3 of 3 people found this review helpful.
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Dianne Dey from Oakville
Dianne Dey from Oakville
1 review Oakville, ON
10/10

Pump Repair

Thank you for your prompt repair of our new pump. After one month, it began to make a very loud noise. When you came to inspect the pump you said it needed a new motor. In less than 18 hours we had a new motor. Thank you for the quick response.

Approximate cost of services:
$0.00
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Company Response

Thanks so much for the kind review!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Total Tech Pools Inc

Award Winning Swimming Pool Service Company and Retail Store. Specializing in liner replacement, safety covers, equipment replacement and water chemistry. Total Tech Pools was started in 1991 primarily as a pool service company. Many of the original staff came from other pool companies and many are still with us today. Total Tech Pools performs all types of repairs, restorations, and maintenance on pools including liner replacement, openings/closings, equipment installation and repair, leak detection and complete new pool installations.

In 1996 a retail store was opened and in 2001 a larger facility was opened in Oakville. Currently Total Tech Pools operates a store in Oakville , ON, Kingston, ON and Montreal, QC. We offer a full line of chemicals, equipment, accessories and many other supplies for your pool at very affordable prices. Total Tech Pools prides itself on providing honest and fair service and places a very strong emphasis on education and training.

We are very proud to have received the Small Business of the Year Award in 2009. We truly appreciate the support from our customers, staff, suppliers and other partners for helping us earn this prestigious award.

AWARD WINNING SERVICE TEAM
Our award winning Service Team has been serving customers for 20 years. At Total Tech, we pride ourselves on fair, knowledgeable, and honest service at terrific prices. To experience our service is to understand what sets us apart from the rest. We encourage you to book your experience today.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
We carry a full line of pool and spa products with quality and value in mind. All our products have been carefully researched in order to provide the best products available at optimum prices. Total Tech Pools and Spas is located at 1380 Speers Rd in Oakville. We carry a full line of pool related products: Liquid Chlorine (Sodium Hypochlorite) Pool and Spa Chemicals Accessories and Maintenance Products Pool Toys and Games Have a very well stocked Parts Department Various Equipment (pumps, filters, heaters, sanitation systems, automation) We have a fully functional and landscaped pool at our Renovation Showroom next door which will help you visualize liners, landscaping options, lighting options and equipment. Outdoor Furniture
SERVICES
Total Tech Pool & Spa offer most, if not all, pool/spa related services ranging from professional openings & closings, pool liner replacements & restorations, leak detection & repair, equipment installation & repair, to weekly pool maintenance service. POOL INSPECTION: A visit to the home by one of our expertly trained staff members A full written report which details the current condition of the pool surface, equipment and foundation. The report will outline anything that is not functional or up to code and provide the approximate cost to fix/ replace these dysfunctional parts. The report will give any additional recommendations such as safety hazards in the backyard and pool accessories (ie. winter covers, diving boards, slides, fencing, etc). POOL MAINTENANCE Chemical balancing Water testing Vacuuming Leaf Skimming Equipment Maintenance POOL REPAIRS Our technicians are trained and experienced in a variety of pool related repairs and are backed up with vast technical resources and an extensive parts department. We will identify the problem and advise you on corrective measures and if applicable how to prevent recurrence. POOL RENOVATIONS/ BACKYARD LANDSCAPING Total Tech, either independently or in conjunction with our landscaping firm, Rosa and Rosa, can completely transform your backyard and pool. POOL LEAK DETECTION We utilize a variety of methods to locate leaks including pressure testing, sonar detection, and diving. In most cases we can isolate a leak to a very small area. POOL EQUIPMENT INSTALLATION POOL LINER REPLACEMENT Total Tech Pools and Leisure is your complete pool service provider.
BRANDS
Pentair , Aqua Chemicals , HPI Covers , Raypak , Jacuzzi , Kreepy Krauly
SPECIALITIES
Our goal is to ensure that your pool and spa experiences are memorable, for all the right reasons, so drop by one of our three retail showrooms soon, and meet the team.
WEBSITE
http://www.Totaltechpools.com
YEAR ESTABLISHED
1991
NUMBER OF EMPLOYEES
25
PAYMENT METHOD
Visa , Mastercard , Debit
LICENSES
Town of Oakville
MEMBERSHIPS
Pool and Hot Tub Council of Canada , APSP , BBB , Chamber of Commerce
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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