Nima in Oakville

Thanks for your prompt response to our urgent air conditioner malfunction today. You installed our air conditioner last month and this was our first support experience with you since the installation. This is the type Of service any customer would ask for and you guys Surly provide prompt support.

They open the pool, but tell you to fill water to level up to the Skimmer and they come later to start the pool. first they did not show up, then they came without tell us to rining our bell and just installed our pool steps. When i start the pool there is water coming out of my heater, they didn't even have the courtesy to let me know there are issue here or maybe they didn't tighten something. Horrible service, if they don't come and fix this I will never call them again and I been their customer for past six years. THey were good, but the service is at it's worst nowadays. Today I called and a good representative understood the whole thing, appologized and is sending their senior tech over to take a look. This is the type of service i always had from them, lets see how it will go. Thanks Total Tech for addressing the issue. Heater was broken, new heater needs to be installed next week. Total tech, my only feedback is make sure pool openers truly represent the service Total Tech has always delivered throughout these years. Thanks guys