Claudio in Toronto

This is from last year, 2021. I hired total tech to close my pool. Long story short, they charged me for several water bags without consulting with me first. They told me that 2-3 bags had a hole in them, hence the charge. If they had contacted me first, I could have told them that I had new bags which were with the other pool supplies stationed by the Pump which was also being serviced for the winter. After charging me an absurd amount of money for bags, I contacted the manager/owner numerous times with no results. I never received a call back. I didn't learn my lesson and the following spring allowed them to open my pool. The inexperienced teenagers that they sent to open my pool took no care or pride for my property. They ultimately (and lazily) dumped the entire contents of the filth that was on the pool tarp covering the pool and dumped it all into my pool. The pool was a cesspool afterwards and I was forced to purchase far more chemicals than what should have been needed to clean the mess. When I called to complain, i received the same treatment. Just being ignored and never received a call back. This year for closing- I had a death in the family and my neighbor used them for a closing. For the sake of convenience I allowed them to close my pool as they were already next door and they squeezed me in. They had my old credit card information which did not go through when they charged my card. The owner who ignored my every complaint two years in a row called me immediately and numerous times when it was her who needed her needs tended to. Unlike her pathetic service, I have consideration and gave her the updated payment information without delay. Not even a thank you from her. Avoid this business. The owner could care less about you.