We ordered a Valor fireplace from Toronto Home Comfort. The technicians who came to install it drilled through our hardwood floor by accident. Then, only after the fireplace was in place, they told us they don't have the front panel for it. Right after that they asked us to pay in full despite the damage and the missing piece. Communication with the technicians was challenging and they tried to dismiss the damage to our floor as insignificant. In the follow-up, we've had difficulty getting the company to respond to our calls. They say the front panel is on back order now but the timeline is unclear. We hope this will be resolved very quickly. We'll keep calling.
- Company Response
Thank you for the candid feedback on your experience with Toronto Home Comfort. We sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. We have already set-up a meeting with the involved installer to review your experience with them, and see how we can prevent this happening in the future.
Toronto Home Comfort
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