Tippet Richardson

Formerly Tippet Richardson Ltd
Moving & Storage
25 Metropolitan Rd Toronto ON M1R 2T5
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Tippet Richardson
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48%

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Reviews by rating (past 12 months)

Reviews for Tippet Richardson

Average customer rating:
4.4 10 (37 reviews)

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RES in Toronto
RES in Toronto
13 reviews Scarborough, ON
4/10

Move

Needed help a couple of years ago for a move from a small home to a larger one, so we didn't have too many items and did most of the packing ourselves. Hired Tippett-Richardson on the recommendation of others who had had a positive experience with them. One friend advised against them d/t issues with a University of Toronto Library move some years ago where customer service was very poor and items went missing. Consultant/salesman Mike was very knowledgeable and professional, especially during our first meeting although he was a bit impatient/irritated with us on a couple of occasions afterwards when we called with questions pertaining to payment (ie: when the credit card would be charged the balance, etc.). No untoward issues with credit card charges, though, and we paid exactly what was quoted. Consultant Joy ended up our main contact and was always pleasant and helpful. We were fully informed of exactly what would happen before, during and after our move. Two different "teams" would do our move; the day before, the "packing team" would show up to pack us up, and the next day the "moving team" would come and physically load the truck and take our stuff to the new place. Packing team was interesting. Two young ladies in sweats, sucking on cigarettes arrived (on time, though) in a rusted out old T-R van. They were very personable and did a great job packing even the most awkward of items(they knew what they were doing), except that as time went on it appeared that they took turns trying to keep me distracted with conversation in another room. They weren't too happy working for T-R and complained about other employees, management, etc. One of them said she was going to quit soon after nine years with the company. I kept moving around to keep a close eye on them both which they didn't like very much and was largely successful. Had to leave them both for a few minutes to get something from my car, though. After the move we discovered that a box full of about $15.00 in loose change was missing from one of the dresser drawers (my oversight as we had previously removed all of the valuables from the home and brought them to the new place ourselves). Parking lot surveillance cameras we viewed later showed one of them carrying the change box to the van and placing it under some packing materials. I didn't pursue T-R for this as I figured they probably needed the change more desperately than I did, but was a bit miffed as I'd given one of the packers an old but working propane BBQ we no longer had any use for. A TV remote was also missing from the same dresser (different drawer, again my oversight) but couldn't prove they took it. Otherwise everything was packed very well and there were no casualties. Moving team was great! On time, in uniform, very pleasant and efficient. Handled everything with expertise and care, didn't mind that we were around (out of their way). Within two hours we were unpacking in our new place. Not sure if we'd recommend T-R or use them again but if so, keep an eye on the packing team.

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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H. Smith
H. Smith
1 review Markham, ON
2/10

Move and storage

Be warned of the service from T/R aka Lewis movers. After the sales pitch and confirmation and follow-up 2 days prior to confirm the move they were a no show. After calling they admitted they didn't book the move and rushed a crew in late to move our house. Goods went into storage and they put through a charge on my VISA for 2.5 times the quoted storage rate when it was time to move out of storage. Once they have your credit card from the first move they charge at their leisure. The guys themselves were fine on the moving end with some damage but the salesman and president have a serious challenge with respect to customer service.

Approximate cost of services:
$3,000.00
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Company Response

JMC
JMC
5 reviews Toronto, ON
4/10

Moving Day

My experience happend in Nov 2006, Firstly, the day before my move i called to ask about any costs in the event that we had to reschedule because of sickness. The clerk who was clearly not paying attention and was not listening took that to mean that we wanted to cancel. So when they were 1 hr. late on moving day and I called thats right they were not coming. Good thing I had left one cup out of the box so we could get some water for the day! your getting the picture. Absolute nightmore with a 6 month old who was sick.

Anyway we rescheduled and moved 4 days later. Fun living out of boxed in a completely packed up house for 4 days. It took tree or four guys all day to move a one bedroom apartment. What a rip.

The biggest problem that I learned the hard way is that estimates are a licence to print money. They guys end up sandbagging so it takes all day because if they don't move things from 4-5 or finish early guess what they don't bill those hours and don't get paid.

Basically it was a complete rip off. I would never move again without a fixed quote.

the only redeeming thing what that they did not break anything and did not damage anthing in the new house moving in.

Approximate cost of services:
$3,000.00
2 of 2 people found this review helpful.
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Richard in Vancouver
Richard in Vancouver
1 review Burnaby, BC
0/10

cross Canada move

The truck drivers were great(Allied)...the fact that they deal with Tippett Richardson, to get their contracts, amazes me. They overcharged me $4000 on my $8000 across Canada move. $12000 remained on my credit card after numerous calls to both the East and West coast offices, everyone assures you that they`ll get to the bottom of it. The guy who came into our house to estimate the move was the most useless as it is his job to deal with this. They only charged me the estimate, not the weight of the truck or gas bill. Then, just before my credit card bill was due, they reversed the charge, probably because they are afraid of the crtedit card companies, whom I was in touch with in a big way. Then I find out that my bill was actually less than the estimate and it took weeks of calling to get that rebate back. I love telling this story and , finding lots of blogs to tell it on

Approximate cost of services:
$8,000.00
1 of 1 people found this review helpful.
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Shane, North York
Shane, North York
5 reviews Toronto, ON
10/10

Move

This was my second excellent experience with Tippet Richardson in 5 years. They answer the phone, they return calls, and they’re prompt and organized. They came by the house to provide a pre-move estimate so there were no surprises; they dropped off boxes, they came to pack the dishes before the move, they did the move, and they sent someone to unpack the dishes after the move. All of that went perfectly.

The moving crew - John, Scott and Lawrence - was friendly, engaging, courteous, and extremely professional. They disassembled and reassembled half a dozen pieces of furniture including the kids' beds, a computer desk, a futon, and a dining room set. They moved everything with care and competence.

In my opinion, this was not just 3 guys and a truck - it was 3 professional movers who provided outstanding customer service. Well done and thanks.

Approximate cost of services:
$1,500.00
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John in Riverdale
John in Riverdale
16 reviews Toronto, ON
3/10

Moving Services

This is an average moving company with a serious attitude. They did not treat me or my family with any real respect. We were given the impression that they didn't need the business, and they treated us accordingly. Though our move was 'only $1500,' to us it was a large event. Their customer service reps didn't want to return calls. I submitted a longer letter of complaint, but they haven't yet responded to it. The workers were adequate, their service acceptable, but I wouldn't recommend them to anyone.

Approximate cost of services:
$1,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Mary Ann from Toronto-1449
Mary Ann from Toronto-1449
1 review Toronto, ON
10/10

Moving

They on time on picking up the items to be moved. They were relaxed. Very well organized. No damage done to any of my belongings. Friendly, helpful, did extra things @ no extra cost. Price was the cheapest but the upfront service was very professional.

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Susy from Toronto
Susy from Toronto
1 review Toronto, ON

First Review

4.3/10

Moving Service Provided

Our experience with this company was mediocre at that. We moved to Toronto from London and needed help with this service. They offer packing service, which means they will provide boxes and throw your belongings randomly in any box regardless of fragility. We were disapointed with the service and would probably give another company our business in future.

1 of 1 people found this review helpful.
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