Tippet Richardson

Formerly Tippet Richardson Ltd
Moving & Storage
25 Metropolitan Rd Toronto ON M1R 2T5
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Moving & Storage
Tippet Richardson
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48%

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Reviews by rating (past 12 months)

Reviews for Tippet Richardson

Average customer rating:
4.4 10 (37 reviews)

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Private User
Private User
Private User reviews Markham, ON
10/10

Markham Downtown

My move with Tippet Richardson was very smooth. I called them up after finding them online and conversed with one of their representatives. I preferred a virtual survey which was done a day after and I was provided a quote on the same day. I decided to go ahead with them. I was moving from North York to Markham Downtown. On the day of the move there was unexpected snowfall however they were on time and the guys who did the move were extremely strong and professional. I had a great conversation with Roberta who was a true professional and very friendly. Me and my partner were happy with the services. The quote which was provided was also accurate. Overall the move was well planned and executed, which is a rarity when moving. Would recommend Tippet Richardson to others.

Approximate cost of services:
$2,800.00
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Nick
Nick
4 reviews Toronto, ON
1/10

Do not recommend

I hired TR because of their reputation as a reliable moving company. However, I cannot recommend them due to: 1) the actual cost being $500 over the estimate 2) the sales rep being let go while I was arranging the move. I had to be told by her rather than a company rep. informing me there would be a new rep handing my move. I was concerned my move would get lost in the shuffle 3) I purchased Market Value Protection insurance assuming it would cover any damage & was not informed that, although they put a value of $45,000 on the contents, it does not cover anything older than, essentially, 14 years as it is based on depreciation of 5-7%/year, not value ( I had wondered why, when making the claim, they had asked me how old the damaged pieces were vs an appraised value). Confusing. 4) there was $900 worth of damage to my antiques that, of course, the insurance would not cover. They did give me a "goodwill" amount of $300 5) they charged me an additional $339 for packing materials (wardrobe & mirror boxes) which they had indicated were complementary 6) after a wasted month of back & forth emails (mostly my emails to them asking for clarification) & a lot of forensic analysis on my part (they did provide me w/ supporting info.) they finally told me that they had assumed I had purchased those boxes as they were not returned! Really! What would I want w/ 2 wardrobe boxes & 10 mirror boxes in a 2 bedroom apt.! They did refund me the amount but what a waste of time. I should have done my homework especially regarding insurance & should have read the Homestar reviews before deciding on a moving company. Caveat Emptor! Lesson learned, Nick.

Approximate cost of services:
$3,500.00
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Private User
Private User
Private User reviews Toronto, ON
0/10

The worst. - Stay away.

They gave us an initial quote. Then came to the house and said it should be significantly more. we agreed. Then the move came and they charged us almost double the revised quote. All sorts of reasons given. They said we could have stopped the move half way rather than agree to their increased estimates throughout the move. . Bottom line. Double the cost. Could say more but would never use them again

Approximate cost of services:
$7,000.00
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Private User
Private User
Private User reviews Toronto, ON
1/10

Major move

This company is horrible. Contracts are not legally binding. Because they have your credit card they will put whatever ridiculous charge on it without prior notification. They hire people who do not record all your items so when items are missing they do not take responsibility. They damage your stuff and when you file a claim they give you much less than the value of the item or just refuse stating that there is no evidence that the damage occurred in their care. They do not provide details of the trailer weight prior to picking up your stuff so they can put whatever weight they want.

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
0/10

Avoid Tippet Richardson like you would COVID-19

A local 3 day move from house to condo (2.8Km). Day 3 was a disaster. Three items damaged (dropped) when unloading truck; the top to a travertine marble end-table, a large desk and a component cabinet (one of five) of a 118 inch wall unit. Initial settlement: desk denied as it was "falling apart"- replacement $900; the travertine end table allowed at $350 (replacement $1500) and the wall unit allowed at $200 (replacement $10,000). At the conclusion of the move TR refused to move 3 large shelves; part of the wall unit. I had to pay extra (cash) to have them brought up. So much for contracts. They are not to be trusted.

Approximate cost of services:
$7,000.00
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Company Response

Hello, We're sorry to hear this. We would like to learn more about your specific situation. If you wouldn't mind giving Blair a call at 416-292-4555 at your convenience. We will investigate after talking with you. Thank you.

Private User
Private User
Private User reviews Oshawa, ON
10/10

Moving from Whitby to Oshawa

Lynn arranged everything for our move with overnight holding and everything went well. The moving team, led by Curtis, was Excellent, hard-working, faster than expected. It was a bit more difficult as we had very large furniture to fit into our smaller new home, but they accomplished it. All wore masks, which was important during this time of Covid 19. Thanks

Approximate cost of services:
$2,400.00
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Company Response

Thank you for the great review! We are glad you are happy with our service!

Private User
Private User
Private User reviews Toronto, ON
1/10

Move from a two bedroom apartment into a house.

Movers took an inordinate amount of time. They were polite, but very slow and careless. They damaged several items and lost others. Luckily, the concierge at my building (who was concerned about the movers) checked to make sure they’d taken everything. The concierge found several items left behind including a large and very valuable (26 x 40 inch) piece of artwork. When I contacted the company and reported that the artwork and other items were missing, there was zero customer service. It was a terrible experience.

Approximate cost of services:
$2,500.00
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Company Response

Hello, We're sorry to hear this. We would like to learn more about your specific situation. If you wouldn't mind giving Kurtis or Blair a call at 416-292-4555 at your convenience. We will investigate after talking with you. Thank you.

Private User
Private User
Private User reviews Toronto, ON
1/10

Expensive and Add Ons

Tippet Richardson has OUTRAGEOUS COSTS for a move. Unless money is not an issue, do not even consider requesting a quote cause they don't even follow costs that are outlined in the agreement. They add travel to and from the move destinations; gas; and $200 per hour. They have careful and friendly crews, however, it is not worth the money. Reason why is you will receive a quote for half the time, and since they secure a deposit on your credit card they will put whatever ridiculous amount they want to charge you for double the hours immediately on your credit card. Dispute it and they give you the run around for several months, thinking you will give up on a credit. Rent your own moving truck, hire private movers that are outside of this rip off mover and you won't even spend half the money. Thousands of dollars to move, legal fees for a move, not to mention all other costs associated with the move is not worth your time to even consider Tippet Richardson. Ridiculous costs and they add on costs that are unreasonable. Never again!!!!!

Approximate cost of services:
$4,000.00
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Company Response

Hi, We take pride in providing high quality services. If you are willing to talk further, we would greatly appreciate if you can call our General Manager at 416-292-4555 or email at bmathieu@tr1927.com . Thank you

Private User
Private User
Private User reviews Vancouver, BC
0/10

International relocation

After 6 international moves, this is the worst shipping company we have ever dealt with. They have cost us more than quoted, they have done nothing to expedite and reduce the additional costs incurred due to delays in moving the container off the ship. And they continue to cost us money in accommodation because they can’t confirm delivery of our goods. Not to mention it has taken more than 2 months to get stuff from the UK. This company and their staff have no consideration whatsoever for people’s livelihoods!

Approximate cost of services:
$10,000.00
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Frombirgden in Scarborough
Frombirgden in Scarborough
1 review Toronto, ON
10/10

Move from Europe

Outstanding pack from Mondial movers to partner Tippet Richardson with a fantastic unload. Crews on both sides of the ocean were excellent Our car was shipped and off loaded with zero damage or problems. Would highly recommend both. No damage thus far.

Approximate cost of services:
$20,000.00
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