Tippet Richardson

Formerly Tippet Richardson Ltd
Moving & Storage
25 Metropolitan Rd Toronto ON M1R 2T5
Write a Review
Write a Review
HomeStars
Moving & Storage
Tippet Richardson
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

48%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Tippet Richardson

Average customer rating:
4.4 10 (37 reviews)

Sort by

Chris Gray from East York
Chris Gray from East York
4 reviews Toronto, ON
10/10

Storage

I have household items stored with Tippet-Richardson. Recently, I had to get in and retrieve some things. The warehouse storage people were professional and very friendly even though I asked them to search through several crates to find what I wanted. After getting everything home I noticed that I'd forgotten some couch legs--they searched through storage and brought them out and installed them for me next day. They even refinished them! Even though they are a big company you really feel like they are a family shop.

Approximate cost of services:
$240.00
Was this review helpful?
Michael Brameld from Pickering
Michael Brameld from Pickering
1 review Pickering, ON
10/10

Home Move

We hired Tippet Richardson to pack and move our home. The team was top notch in every way. From the moment they showed up, they were polite, professional, and so nice to work with.
The team went above and beyond to ensure our move went perfect, we could not be more pleased with them.
I would highly reccomend Tippet Richardson.

Approximate cost of services:
$3,500.00
Was this review helpful?
Company Response

Thank you for the kind words. Our employees are motivated to provide good service even more when they learn how happy our customers are.

Steve from Ajax
Steve from Ajax
1 review Ajax, ON
10/10

Moving

Great service. Accurate estimate. Good Equipment. I have moved several times for business both locally and across Canada. I would highly recommend this service. Special thanks to David and the move crew for delivering on the service sold.

Steve-Toronto.

Approximate cost of services:
$1,750.00
Was this review helpful?
Company Response

Steve, thanks for the kind words. We strive to meet our customers expectations.

Bill in Unionville
Bill in Unionville
3 reviews Markham, ON
10/10

Local move within GTA

Very good experience from quoting through picking up free packing boxes to the move itself. The claim to be friendly and careful - and they were great. Moving again next month and no need to look further!

Approximate cost of services:
$1,500.00
Was this review helpful?
Karin in Toronto
Karin in Toronto
4 reviews Toronto, ON
10/10

Local Toronto Move

I moved with Tippet Richardson in Toronto and the experience was great! Mike came to do the quote and offered many tips on packing and moving. He is a true professional and put me at ease right away. The movers showed up on time and moved me in record speed with nothing broken. They were very courteous. They even moved some existing furniture that was in the house for me (extra service). They were able to get large furniture up a very narrow staircase without any damage to the wainscoting on the walls. I recommend Tippet Richardson for a stress free move experience from beginning to end

Approximate cost of services:
$1,200.00
Was this review helpful?
Company Response

Hi Karin, thanks for the kind words. Stress free is a good thing and we are pleased you were happy.

Hong Kong Alan
Hong Kong Alan
1 review Cobourg, ON
0/10

Storage

If you are considering using Tippet-Richardson’s services, I highly recommend you reconsider.

About sixteen years ago we left Canada to live and work overseas in Hong Kong. Housing there is very expensive so we would downsize, and put the bulk of our belongings in storage. These consisted of bulkier furniture items, and also items not essential to day-to-day living, but highly valued, such as heirlooms, a vast professional quality photo collection, from over twelve years of adventure traveling in remote areas in the 1980’s and 1990’s, and other . We contracted Tippet-Richardson to store our belongings, in their “modern, climate controlled storage facilities”. At the time we didn’t know how long we’d live abroad, but as it turned out, these items remained in storage for about fifteen and a half years, amassing a storage bill of over $20,000 plus taxes, plus the moving in to storage cost (over $1,000).

When we bought a new house in Canada we arranged a delivery of our items in storage. When the day came 2 out of 3 palettes were delivered. I was told by the crew that the other one hadn’t been found. It was really more than one third that we were missing, because some items delivered were parts of furniture, whose other parts were missing (eg. disassembled beds and tables).

The delivery crew and other people at the company all told me different stories. The crew said this happened all the time, senior management said it was extremely rare. Some said it would be found in a month, others said it might take six. A year later, it had still not been found. They say they have 2,000 vaults to search and claim to have searched 1,000 in the year since the non-delivery. Even if they have really searched that many, that is only about 3-4 a day.

We have now been offered compensation totaling $12,500. Consider that we have paid them over $20,000, for a service they have failed to perform as contracted. Consider the average value of the a palette (to a palette and a half) of belongings. Would you consider this offer fair? Do you want to take a chance that this will happen to you?

You can see on this site that we are not the only ones who have had very negative experiences. I suggest you avoid this risk and use a company whose customers are satisfied.

Approximate cost of services:
$24,000.00
2 of 2 people found this review helpful.
Was this review helpful?
PJM in Toronto
PJM in Toronto
1 review Toronto, ON
6/10

Moving

I have revised my ranking of TR. I have always said that things can go wrong...but it is what is done after to satisfy the customer that is what makes sense. After some discussions TR has finally reduced the price on my move and offered some concessions...it means that my concerns were heard and that I feel better about this now.. I would still suggest anyone who uses them requests a very experienced crew...but at least they fixed what they broke and reduced the price...so I feel better about them.
The issues below are still relevant though..they happened, but at least they finally heard me.

I had used TR three times previously without any issue at all. This time, although I asked for an experienced crew, I got a horrible crew, who, except for one guy, didn't seem to care about my things. They broke, dropped items...luckily my curio wasn't smashed as they "forgot" to remove one of the glass shelves. When I heard one of the guys drop a piece of furniture on the elevator and I told him to be more careful he said "oh it's ok, it's wrapped"
It took them 14 hours from start to finish to move me 13 KM.
When I used them the last time and I moved into my place, I had double the amount I had this time...so no excuses for the length of time except for a bad crew.
Also, when they brought the wardrobes for my clothes -- they were filthy, with garbage in the bottom of them -- I made them go and get new ones as I wasn't going to put my clothes into such filth.

I don't know what has happened to TR in the last couple of years..as it was only two years ago that I moved last and they were great.

Review has 1 previous version
Approximate cost of services:
$0.00
1 of 2 people found this review helpful.
Was this review helpful?
John V in Carrying place
John V in Carrying place
1 review CARRYING PLACE, ON
0/10

Nightmare company

This has been a truly unpleasant experience. They rushed my stuff into their van, packed it poorly into a container then left it sitting for weeks. It took forever to deliver. They damaged my stuff by not packing or wrapping it properly . Now I am being ignored by their insurance company and they are not replying to calls. Rotten experience.

Approximate cost of services:
$5.00
4 of 4 people found this review helpful.
Was this review helpful?
Ariane Dreysse in Montreal
Ariane Dreysse in Montreal
1 review MONTR, QC
0/10

Move to Montreal

I moved from the UK to Montreal. My UK shipper subcontracted the Canadian part of the move (basically the container collection from the ship, custom clearance and the delivery to my home) to Tippets. I have twice weekly contacts with Tippets, but after more than four weeks, there is no sign of a delivery, despite their assurance that they would put my container on their first truck to Montreal, and "rush" the delivery. I would recommend to stay clear from Tippets, as they seem very unreliable and utterly disorganized. At the moment, I still don't know if I will ever receive my container.

Approximate cost of services:
$4,100.00
2 of 2 people found this review helpful.
Was this review helpful?
Gayle Webber in Toronto
Gayle Webber in Toronto
1 review Toronto, ON
2/10

moving and storage

We selected TP after chatting with a number of companies. The sales rep was helpful, prompt and well organized and price was mid range. The movers who collected our belongings were careful and efficient. When our belongings were delivered to our new home however, there were numerous items that were damaged / no longer useable (lamps, chairs, sofa) and some boxes had clearly been "repackaged". To date, we have had no success in getting TP to take any responsibility for this damage. Apparently since we did not purchase their top of the line (very expensive) insurance, they're not responsible for breaking our items.

Approximate cost of services:
$5,000.00
2 of 2 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Moving & Storage pros in Scarborough?