Joe The Appliance Guy

My oven's bake function wasn't working - after talking to the people at KitchenAid, and determining that they could narrow down a service window to about 5 hours, at an obscene rate, I decided I could do better. I didn't know how much better until Joe, the appliance guy came by.
I called late on a thursday night and received a phone call first thing Friday and arranged to have The Appliance Guy come in at lunch that day!

He came evaluated the problem and went to work fixing it. He was very careful and considerate ensuring that my floor didn't get scratched when he needed to move my stove. After he fixed the problem and verified that it worked, I casually mentioned some other items I was having with my dishwasher, fridge and washer. Joe took a quick look, performed some preventative maintenance on my dishwasher (which has turned a pathetic tired old machine into a spirited helper that actually cleans dishes) and provided suggestions to make my fridge work better and reposition my washer. Joe was incredibly knowledgeable and thorough. I highly recommend his work and he made booking an appointment easy.

After a week of house guests I was busily trying to get through a pile of laundry when my washing machine stopped working. I checked on-line for an appliance repair person and came across "Homestars". I read the reviews of Joe's work and make an early call. Within an hour I had a call back from Joe and an appointment for early afternoon.

Joe diagnosed the problen within seconds of opening up the front of the machine. He had all the replacement parts in his vehicle so there was no ordering and waiting for parts to arrive. The entire "visit" took about 30 minutes and the machine is working like new.

In addition, Joe is a very pleasant man with a very professional manner. I certainly will call him if I have other appliance concerns and will definitely recommend him to my friends.

Thanks Joe.

My washing machine broke on Sunday. Not having a repair man I used the Homestars website for the first time and read about Jo. Though the last person who wrote a review about Jo wasn’t happy I read the other reviews and they all seemed very happy with his work. I called Jo this morning and he was able to come over within a few hours. Like others have said he was professional and personable. He was able to repair my machine straight away as he had parts in his truck and the final price was very reasonable. It turns out his has serviced my neighbours appliances for years. I will definitely call Jo if another appliance breaks and recommend his services to friends and neighbours.

Well, everybody seems to love this guy, but I beg to differ. My Kenmore dishwasher failed to drain intermittently. Joe came promptly, cleaned it out, checked things, ran a diagnostic. He was polite & friendly, said it was now fine, left. The next day the dishwasher again wouldn't drain. I called Joe, he seemed really sorry, but said he couldn't help, must be the timer, told me I had to call Kenmore. {WTF? He knew it was a Kenmore before he came, if he can't get parts for Kenmore he should have warned me.} Anyway, I called Kenmore, they replaced the DRAIN PUMP (not the timer) and the dishwasher now runs fine. (They explained the pump was overheating, which was why the problem was intermittent.) On top of all that, Kenmore's service call cost less than Joe's! I won't be calling the Appliance Guy again. Sorry to rain on the parade....

Our refrigerator died on Sunday night and we were desparate to have it fixed first thing Monday morning to save all of the food. Joe rearranged his day to take care of us and was fast at the repair once he got on site. Also fixed our dishwasher while he was here. This is our second great experience with Joe the Appliance Guy - we will refer Joe without hesitation.

My stove bottom burner didn't work. Joe came and fixed it quickly.He's easy to deal with,knows his business. I have used him three times and get quick efficient service.
Thanks,Joe,
Roberta

Water was collecting in the upper part of our fridge, just below the top-mounted freezer. We called The Appliance Guy based on the high rating of customers in HomeStars. Joe came the same day as our call, and efficiently diagnosed and cleared a plugged drain line. He made custom modifications to increase the heat available to the drain to inhibit the reformation of a blockage. During the repair process, I observed Joe's methodical approach and professionalism. At the same time, we chatted about his extensive experience and changes that have occurred in appliances, and their repair, over the years. He communicated clearly as he explained in some detail the nature of our present problem and the chance of a recurrence. The fee for his service was quite reasonable. In summary, Joe deserves to have such a high rating.

Our fridge was going on and off and we weren't sure why. Joe came and diagnosed the problem within minutes - and fixed it. His rates were fair and he is pleasant and professional. I would strongly recommend him.

I called The Appliance Guy after our older top-load washing machine stopped spinning. Joe came by the next day and fixed it quickly for a reasonable price. This guy's a real pro - congratulations on a well deserved 'Best Of 2009'!

My gas dryer broke down in the middle of a messy renovation. I called Joe in the morning, he was here by 3 pm even though Monday is his busiest day. Unfortunately the news was not good, but I wanted to comment anyway. Joe was a pleasure to deal with, polite, knowledgeable, apologetic for the bad news...he made an extra effort to do something else for me to make the installation of a new dryer easier. I appreciated his quick arrival (sense of urgency) and his efforts. Thanks Joe!!!