Sleep Country Canada

Bought a king size mattress box and frame, six months ago. Waited 2 months for a service tech to come out to assess the damages. Everything was defective and I had to go and get it replaced.

The first attempted delivery:
The drivers told me the day of thr delivery that I needed to have it steam cleaned. They refused to take the mattress without a cleaned.

We got it cleaned.

The second atempted delivery:
The drivers refuse to take up a king size mattress in an open-concept staircase do to child gates in which the day before the delivery I had notified customer service that I had child gates as I have a toddler and they assured me that there was no issue and that the delivery would be successful. The end result of this delivery was that the driver took the old mattress and might I add that he was able to lift and carry the king size mattress with one hand by himself to the delivery truck whereas he was unwilling to take the new mattress upstairs with his colleague.
The mattress is currently in my living room and I had to search for helper on Kijiji to help me take the mattress upstairs to my bedroom.

Not only did I have to pay $130 to disinfect a defective mattress I also had to pay $45 for a helper off Kijiji to come help me take my mattress upstairs.

If you want the same great customer service I had, please go ahead and purchase your mattress at Sleep Country! Great experience for me!! Hope this review helps you make a wise decision!!

Embarrassing service received from Sleep Country. Here is a quick list of some of the failures provided by their seemingly incompetent staff:
- Promised pickup during a time frame, confirmed multiple times, then called day of and rescheduled for 6 hours later (after I had already prepped the area thus requiring to setup my bedroom again)
- Needed to reschedule to the next time they were to be in my area which wasn’t for two days
- On delivery date they failed to remove the old mattress as was discussed with their sales staff
- On delivery date they failed to set up the new bed
- Made formal complaint that day to which I was supposed to get a call back. Needed to call them multiple times to acknowledge what they planned on doing.
- Offered to pick up old mattress one week later…
- After additional requests they found time in their schedule to pick up the old bed three days after their first failure (this caused us to have an old mattress live in our living room)
- Promised multiple call backs in time frames they created that they failed at every time.
- Refuse to offer any reimbursement for the gross incompetence and inconvenience offered to their “customers”
The quality of their mattress so far has not been bad. But thanks to their horrible staff I would never recommend anyone to purchase from any Sleep Country.

I am a very loyal customer to sleep country when it comes to buying a bed.
Free delivery and set up
Great quality
Knowledgeable and friendly staff
You even have 30 days to try out the bed and if not happy can exchange
Only place I my opinion for a bed.

The new location. At yonge and steeles has great parking and very knowledgeable and friendly staff. I dealt with Chris and Robert

Sleep Country Oakville delivered the WRONG mattresses on the WRONG day to the WRONG address. And they were UNAPOLOGETIC. And the problem is not fixed.

I ordered 2 mattresses to be delivered to my address on Sunday and my daughter ordered a third mattress to be delivered to a different address next week. INSTEAD. my mattresses were delivered to my daughter's address yesterday. My daughter, being only 19, did not know what to do, and accepted the order. The issues are as follows 1. the salesperson, had the wrong mattress delivered to the wrong address on the wrong date 2. the store is unapologetic and slow. I had followed up a number of times to find out if they could redeliver on Sunday. 3. Store staff are rude and unresponsive. Today, I have called the supervisor. No response to date and no mattress. AT NO POINT IN TIME HAS ANYONE APOLOGIZED FOR THEIR ERROR or EXPRESSED CONCERN, much less fixed the problem. Dealing with this company is a nightmare.

I was very impressed with the warranty process. Three years ago we bought our mattress from Sleep Company and it started to sag from body impression. We made one phone call, the warranty process was started immediately and within two days warranty was approved. Quick, easy, painless, we are very impressed. Thank you Sleep Country.....

Read reviews and thought no way they would honour mine. Called about pillowtop moving and they told me no that's not bad enough but you have a slump so we will warranty that. They had secora clean it and they just replaced my 6 year old mattress. I was worried they would say no because it looks old but no problem.Great experience with them

I bought a Tempurpedic mattress and a platform bed(divan). The divan broke twice. The second time I looked inside and this $1200 divan was made with staples, cardboard, and 1x2 boards of horrible quality. I tried to reinforce it myself and couldn't stop it squeaking (due to staples used to hold it together). Sleep Country refused to refund, so this $1200 bed is going to the dump.

When they are trying to get your money, the salespeople are extremely friendly and try to get you to buy everything. However, when something goes wrong and you need your money back, (warranty, refund, etc.) they make it impossible. I tried to get a return and their "debit" machine was broken and they promised to mail me a courier check within 3 days. It's been over two weeks now and all they can say is, "Sorry, we can't do anything about it."

HORRIBLE CUSTOMER SERVICE!!! NO WONDER THEY ARE GOING OUT OF BUSINESS.

0/100000 would NEVER recommend to anybody. There are thousands of other reviews similar to mine. It's not a coincidence. I can't believe the way this company is being handled. Awful.

Save yourself a nightmare and go anywhere BUT Sleep Country.

Our Stevens and foster mattress sags on the side. We've been diligent about moving it around. Had a guy come out and look at it and he said it was defective, took some pictures etc. We got a call from Sleep Country saying sorry, your warrant is void because there are stains on the mattress. Reading other posts, sounds like they use that excuse a lot NOT to cover their warranty! We paid extra for the advantage mattress protection plan. What a joke. I wouldn't recommend this company to anyone. What do some sweat stains on a mattress have to do with the crumpling of it? That's right, absolutely nothing. Very dissatisfied with the company and the purchase, I could have gotten better service anywhere else. PLUS I still have the warranty brochure that they gave us when we bought the $1700.00 mattress; no where in there does it say that staining voids the warranty.

We bought an apparently high end latex mattress which causes our legs to go numb every night - and we are fairly young!

Sleep Country refused to take the bed back.

This complaint is directed at all Sleep Country stores. I would never buy anything else from them, ever.