Our Stevens and foster mattress sags on the side. We've been diligent about moving it around. Had a guy come out and look at it and he said it was defective, took some pictures etc. We got a call from Sleep Country saying sorry, your warrant is void because there are stains on the mattress. Reading other posts, sounds like they use that excuse a lot NOT to cover their warranty! We paid extra for the advantage mattress protection plan. What a joke. I wouldn't recommend this company to anyone. What do some sweat stains on a mattress have to do with the crumpling of it? That's right, absolutely nothing. Very dissatisfied with the company and the purchase, I could have gotten better service anywhere else. PLUS I still have the warranty brochure that they gave us when we bought the $1700.00 mattress; no where in there does it say that staining voids the warranty.
- Approximate cost of services:
- $1,700.00