Embarrassing service received from Sleep Country. Here is a quick list of some of the failures provided by their seemingly incompetent staff: - Promised pickup during a time frame, confirmed multiple times, then called day of and rescheduled for 6 hours later (after I had already prepped the area thus requiring to setup my bedroom again) - Needed to reschedule to the next time they were to be in my area which wasn’t for two days - On delivery date they failed to remove the old mattress as was discussed with their sales staff - On delivery date they failed to set up the new bed - Made formal complaint that day to which I was supposed to get a call back. Needed to call them multiple times to acknowledge what they planned on doing. - Offered to pick up old mattress one week later… - After additional requests they found time in their schedule to pick up the old bed three days after their first failure (this caused us to have an old mattress live in our living room) - Promised multiple call backs in time frames they created that they failed at every time. - Refuse to offer any reimbursement for the gross incompetence and inconvenience offered to their “customers” The quality of their mattress so far has not been bad. But thanks to their horrible staff I would never recommend anyone to purchase from any Sleep Country.
- Approximate cost of services:
- $2,000.00