Ann in Oakville

Sleep Country Oakville delivered the WRONG mattresses on the WRONG day to the WRONG address. And they were UNAPOLOGETIC. And the problem is not fixed. I ordered 2 mattresses to be delivered to my address on Sunday and my daughter ordered a third mattress to be delivered to a different address next week. INSTEAD. my mattresses were delivered to my daughter's address yesterday. My daughter, being only 19, did not know what to do, and accepted the order. The issues are as follows 1. the salesperson, had the wrong mattress delivered to the wrong address on the wrong date 2. the store is unapologetic and slow. I had followed up a number of times to find out if they could redeliver on Sunday. 3. Store staff are rude and unresponsive. Today, I have called the supervisor. No response to date and no mattress. AT NO POINT IN TIME HAS ANYONE APOLOGIZED FOR THEIR ERROR or EXPRESSED CONCERN, much less fixed the problem. Dealing with this company is a nightmare.